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Responsible Gaming

PokerBaazi is here to help you play your cards right,
on and off the felts.

Overview
Deposit Limits
Table Limit
Poker Break
Baazi Care
Things to Consider

What drives us?

Poker is a game loved worldwide, and with good reason. It’s thrilling, it’s fun, and it’s rewarding. But like every good thing, it needs to be practised in moderation and with the right checks in place.

At PokerBaazi, we want you to have a wholesome gaming experience. This includes alleviating any potential negative effects that excessive gaming might cause. We constantly work with user data to monitor patterns of gameplay, deposits and stake levels, and try to personally reach out any time we spot a concern or anomaly. While we continue building towards a data and AI-led system that works to intuitively and seamlessly create optimal gaming conditions for you, we also incorporate features that give you tools for self-regulation such as limit-setting and self-exclusion and provide any assistance you might need while navigating the world of poker.

Here’s how you can use these tools to play the way that will bring you the most amount of benefit. Please make sure to also go through the Terms & Conditions of Responsible Gaming along with this page.

Accessing Responsible Gaming

All you need to do is log in to your PokerBaazi account, and the tools to regulate the way you play will be at your disposal. Follow these instructions to access features and play responsibly.

Website:

Log inArrowAccountArrowResponsible Gaming

Desktop User:

Log inArrowDashboardArrowResponsible Gaming

Mobile App:

Log inArrowMenuArrowResponsible Gaming

Responsible Gaming FAQs

Q. What all Responsible Gaming features do you have?
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We mainly have four Responsible Gaming features in the system:

  1. Setting Deposit limit:
    Deposit Limit editing is a Responsible Gaming feature introduced by team PokerBaazi which allows you to modify the default deposit limits assigned to your account. Until the completion of your KYC, your lifetime deposit limit is capped at ₹75,000.
  2. Setting Cash Table Limit:
    Cash Table Limit is a Responsible Gaming feature that lets you set your maximum stake preference for any cash table. You can play games at your selected maximum stakes, but not at stakes above them.
  3. Setting Pineapple OFC Poker Table Limit:
    Pineapple OFC Poker Limit is a Responsible Gaming feature that lets you set your maximum stake preference for any Pineapple OFC poker table. You can play games at your selected maximum stakes, but not at stakes above them.
  4. Poker Break:
    Poker Break is a Responsible Gaming feature introduced by team PokerBaazi which allows you to self-exclude yourself from playing on all PokerBaazi platforms (web, pc, android, and iOS) for a duration of your choice. During this period, you will be unable to access your account, and if the chosen duration is forever, your account will be permanently deactivated.
Q. How can I decrease/increase my deposit limits?
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Please follow the below mentioned steps in order to decrease/increase your deposit limit:

  1. Log into your PokerBaazi account from pokerbaazi.com or PokerBaazi application.
  2. Click on “My Dashboard” in the browser and for the PokerBaazi application, click on “More” option at the bottom right corner of the app.
  3. Click on “Responsible gaming” option in the browser.
  4. Click on “Deposit limit” tab Here you will see below mentioned options:
    • Deposit Limit Per Transaction.
    • Deposit Limit Per Day.
    • Deposit Limit Per Week.
    • Deposit Limit Per Month.
    • Number of Transactions Per Day.
    • Number of Transactions Per Week.
    • Number of Transactions Per Month.
  5. Check on the terms and conditions checkbox after reading it and then click on save to decrease your limits.

Note: You can also increase your limits following the above steps. However, “Increase” option will be available once the cooling period of 7 days gets over. Approval to increasing the limit will depend on your patterns of gameplay, deposits and stake levels. Deposit limit can be increased upto 10 LAC of your current daily deposit limit. Weekly and monthly limits will have capping amounts in proportion to daily deposit limits.

Q. I have submitted a responsible gaming request to increase my deposit limit. When will this be done?
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Once the request is submitted, you will be updated in the next 3 working hours. However, approval to increase the limit will depend on your patterns of gameplay, deposits and stakelevels.

Q. I submitted a responsible gaming request to increase my deposit limit. However, this got rejected. Why?
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Please note, approval to increasing the limit depends on your profile, patterns of gameplay, deposits and stake levels. Once you submit a responsible gaming request to increase your deposit limit, our experts analyse your profile, your patterns of gameplay, deposits and stake levels. They may also call you, if required and basis the outcome of their analysis, they reserve the right to take final call on your request.

Q. How do I put my PokerBaazi account for a break?
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Please follow the below mentioned steps to put your account for under Poker Break:

  1. Log into your PokerBaazi account from www.pokerbaazi.com or PokerBaazi application.
  2. Click on “My Dashboard” in the browser and for the PokerBaazi application, click on More option at the bottom right corner of the app.
  3. Go to the “Responsible Gaming” section and click “Poker Break” and check “Self Exclusion”.
  4. Select the duration you want to set and check on the terms and conditions checkbox after reading it and then click on “Get OTP & Self Exclude”
  5. Submit OTP & “Click” on OK

Note:If you opt for “Forever” PokerBreak, then your account will never be reactivated.

Q. I want to deactivate my PokerBaazi account. How do I do that?
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In order to deactivate your account, please send an email from your registered email address with a subject line: “Request to deactivate account” atplayerrelations@pokerBaazi.comalong with duration and reason or chat with us.

Alternatively, you can opt for Poker Break also by following the below steps:

  1. Login towww.pokerbaazi.comor login from desktop silent or phone application.
  2. Click on “More” at the bottom right corner of the page.
  3. Click on ‘Responsible Gaming’ on the following page.
  4. Click on ‘Self Exclusion’
  5. Once you check you will be able to view ‘Duration’ it will be from 1 week to forever or you can also customize it as well.
  6. Once you select the time duration you have to check on “I have read PokerBaazi’s Terms and Conditions of Responsible Gaming and confirm my self-exclusion” and then click on “Get OTP & Self Exclude”
  7. Submit OTP & “Click” on OK
Q. How Can I decrease/increase my Cash table/Pineapple OFC poker table stake limit?
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Please follow the below mentioned steps in order to decrease/ increase your Cash table/Pineapple OFC poker table stake limit:

  1. Log into your PokerBaazi account from www.pokerbaazi.com or PokerBaazi application.
  2. Click on “My Dashboard” in the browser and for the PokerBaazi application, click on “More” option.
  3. Click on the “Cash Table limits” or “Pineapple OFC poker limits” option on the browser.
  4. Select the stakes you want to set the limit and check on the terms and conditions checkbox after reading it and then click on “Decrease Limits or Increase Limit”.

Note: “Increase” option will be available once the cooling period of 14 days gets over.

Q. I want to increase my deposit/ Cash table/ Pineapple OFC poker table limits. But I am unable to do it. Why?
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Reason 1: You should not be in the cooling period. Cooling period is the duration where a customer does not get an option to increase their limits. However, limits can be decreased at any point of time. At PokerBaazi.com, we have a cooling period of 7 days for Deposit Limit & 14 days for Cash Table limit from the date when the limits were last modified.

Reason 2: Your KYC should be submitted.

Reason 3: Deposit limits can be increased upto 10 LAC of your current daily deposit limit. Weekly and monthly limits will have capping amounts in proportion to daily deposit limits.

Reason 4: If there is an Internet Fluctuation while increasing the limit.

Reason 5: We also recommend you to clear cache and cookies from the browser and cache from the application and then re-login.

Note: In case all the above points are checked and ensured and if the still issue persists, we request you to share the screenshot/video. We will immediately get it checked with our technical team.

Q. What is the cooling period?
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Cooling period is the duration where a customer does not get an option to increase their limits. However, limits can be decreased at any point of time. At PokerBaazi.com, we have a cooling period of 7 days for Daily Deposit limit & 14 days for Cash Table limit from the date when the limits were last modified.