Customer Support

Delhi, India
Availability Full Time
Job Profile Support
Experience Minimum 1 year
Lanuage English

Your Role

  • Deliver extraordinary customer services by responding to customer concerns regarding customer accounts.
  • Should have excellent communication and English language skills (written and verbal) with good typing speed.
  • Process customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat.
  • Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always.
  • Grow and nurture customer relationships on every interaction that results in measurable Customer value.
  • Document necessary account information and offer custom solutions that benefit the customer.
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.
  • Balance customer interests with the interests of company.
  • Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
  • Gather relevant information from customers as required and update it accurately to facilitate the decision process.

Skills Required

  • Needs proactiveness and anticipation to understand customers' problems
  • Adaptability to customer's need and requirement
  • Should be a problem solver
  • We are looking for go-getters, with high drive and ownership
  • Candidate should have good communication and listening skills