||Minimum 1 year
- Deliver extraordinary customer services by responding to customer concerns regarding customer accounts.
- Should have excellent communication and English language skills (written and verbal) with good typing speed.
- Process customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat.
- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always.
- Grow and nurture customer relationships on every interaction that results in measurable Customer value.
- Document necessary account information and offer custom solutions that benefit the customer.
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.
- Balance customer interests with the interests of company.
- Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
- Gather relevant information from customers as required and update it accurately to facilitate the decision process.
- Needs proactiveness and anticipation to understand customers' problems
- Adaptability to customer's need and requirement
- Should be a problem solver
- We are looking for go-getters, with high drive and ownership
- Candidate should have good communication and listening skills