Profile-8

Customer Support

Delhi, India

Deliver extraordinary customer services by responding to customer concerns regarding customer accounts.
Should have excellent communication and English language skills (written and verbal) with good typing speed.
Process customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat.
Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always.
Grow and nurture customer relationships on every interaction that results in measurable Customer value.
Document necessary account information and offer custom solutions that benefit the customer.
Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.
Balance customer interests with the interests of company.
Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
Gather relevant information from customers as required and update it accurately to facilitate the decision process.