Job Intro

Your Role

• Deliver extraordinary customer services by responding to customer concerns regarding customer accounts.
• Should have excellent communication and English language skills (written and verbal) with good typing speed.
• Process customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat.
• Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always.
• Grow and nurture customer relationships on every interaction that results in measurable Customer value.
• Document necessary account information and offer custom solutions that benefit the customer.
• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.
• Balance customer interests with the interests of company.
• Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
• Gather relevant information from customers as required and update it accurately to facilitate the decision process.

Skills Required

• Needs proactiveness and anticipation to understand customers' problems
• Adaptability to customer's need and requirement
• Should be a problem solver
• We are looking for go-getters, with high drive and ownership
• Candidate should have good communication and listening skills