Welcome to the PokerBaazi Help Center
Banking
Account Related
Poker is Legal
Game Play & Technical
Promotions
General
Q1. How can I deposit to my PokerBaazi account?
PokerBaazi is the most trusted online poker website in India. We take your financial transactions very seriously and process all your payments securely through our payment gateways. You can deposit money in your PokerBaazi account by the following below mentioned steps:
Go to www.PokerBaazi.com and log into your PokerBaazi account.
Click on ‘Buy Chips or Deposit.’
Click on the payment gateway you want to choose, enter the amount and then click on ‘Continue.’
Fill in your address in the space provided.
Before clicking on submit button, please check declaration which says ‘I agree that I am not from Telangana, Assam, Orissa and Gujarat’. Please note that you do not have to check if you belong to any of the aforementioned states.
Select the payment option, enter all the credentials and then click ‘Pay.’
Enter your bank, card details and OTP to confirm the payment.
Note: Please do not refresh or close the webpage while the deposit is in process.
Q2. What payment options are available?
You can deposit amount in your PokerBaazi account using any of the three options at a time:
• Credit or Debit card (except Amex).
• Net Banking.
• Wallets.
Q3. What about making a deposit through American express?
We do not allow direct payments made through Amex. However, you can add money in wallet through Amex so that you can deposit amount in your PokerBaazi account using wallet option. Please check the wallet availability before depositing through Amex.
Q4. Why can’t I make high amount deposit through Paytm wallet?
We request you to check with Paytm customer support and ask them to increase your deposit limit in your Paytm wallet. Once done, you can make a high amount deposit through Paytm wallet as well.
Q5. Can I use an international card to deposit?
PokerBaazi is licensed to operate only in India. As such, we cannot allow our players to use International cards to deposit money in their PokerBaazi accounts. Only Indian banks are allowed to deposit money in your account.
Q6. What if my deposit money is not reflected in my account?
It may be due to an issue at the bank’s gateway. Rest assured, if the amount is debited from your bank account but is not credited in your PokerBaazi account, it will be refunded to you by your bank. It usually takes 5-7 working days for the refund.
Q7. Why Deposit Limit is necessary?
PokerBaazi believes that you should be allowed to manage your own budget for playing online games. We allow you to restrict your own weekly real money deposit limits. Of course, these limits may be no higher than the ones we already have in your account.
Q8. How can I withdraw my money?
At PokerBaazi, we understand that it is your own hard-earned money and thus you should always be in charge of it. Please follow these steps for a hassle-free transaction of your money from us:
• Login to your account with your User ID and Password.
• Click on ‘Account.’
• Click on ‘Redeem’.
• Select the mode of Withdrawal (as Online Transfer or Cheque).
• Fill in the amount for withdraw.
• Click on ‘Continue’ and sit back and relax. Your money would be credited to your account in next 24 business hours.
Note: Please note that KYC and bank details are mandatory to withdraw any amount. Besides, a player can place a request for a maximum of 3 withdrawals in a day.
Q9. What are the modes of withdrawal available?
We offer two simple modes of withdrawal of money. They are through Online Transfer and Cheque. Please note that Withdrawal is not possible in Paytm bank account or any other e-wallet.
Q10. How soon I can get my withdrawal?
We, at PokerBaazi.com, are committed to process your withdrawals swiftly.
• Your withdrawal request submitted before 12 midnight gets processed and approved by end of the next calendar day.
• The bank processes the request on the same day and the money is credited to your bank account latest by evening or by the next working day.
• Withdrawals are processed all 7 day.
Q11. It’s been over a day that I placed a request for a withdrawal but I have not received the money yet. Why?
As alarming as it may sound, it is fine. Few withdrawal requests might get delayed up to 72 working hours due to unavoidable reasons. If there is any further delay, we would let you know via email.
Q12. What are the mandatory documents required for withdrawal?
Please provide us with a copy of the following mandatory documents for withdrawing your money:
• Aadhaar Card (Front and Back)
• In case you do not have Aadhar card you can submit Other Address Proof (Driving License, Voter ID, Passport)
• PAN card
Q13. Is there any minimum deposit or withdrawal amount required to put withdrawal request?
• Please note you would need to make a deposit of minimum INR 25 at least once in your PokerBaazi account to make a withdrawal possible.
• The minimum amount for withdrawal is INR 100.
Q14. Does PokerBaazi deduct any TDS on my withdrawals?
PokerBaazi is a law-abiding online gaming website in India. It thus also abides by with the tax provision of the country. Please follow the rules for TDS deduction as mentioned below:
•Click here to check the TDS policy.
• As a special offer, PokerBaazi will refund 100% of the amount of the TDS which gets deducted from your account in the form of Real Cash Bonus. This amount will be capped at 30K for the financial year.(i.e bonus on a total tax deduction of 30K).
• Once the TDS has been debited, we will provide the TDS certificate over next 2 months of the following quarter.
Q15. I did not receive the entire withdrawal amount. Why?
While this may seem shocking, it is easy to explain. We charge a 4% fees on your withdrawal amount if both the following conditions are met:
• If you try to withdraw your initial deposit without playing a certain minimum number of hands and,
• If the amount wagered from your initial deposit is less than the withdrawal request from your initial deposit.
Q16. My withdrawal has been approved but withdrawal amount is not reflected in my account, why?
• In case you have not received your money, we request you to wait for some time. Some banks take time to reflect the amount in the account holder’s accounts.
• If it has been more than 48 working hours without crediting, please send us your bank statement from the date of withdrawal requested and till date. Our Banking team will check and update you accordingly
Q1. How can I register on PokerBaazi.com?
Glad you chose us for your poker journey! Please follow these steps to register your PokerBaazi account:
Visit our website at www.PokerBaazi.com
Click ‘Sign Up.’
Create a unique set of User ID and Password after filling up with fields marked as Email ID, Date of Birth and Phone Number. The phone number should be your personal mobile number.
Check on ‘I agree with T&C’ and click ‘Signup.’
Enter the One-Time Password (OTP) that you would have received on your registered mobile number.
Login to your registered personal email id. Open the mail from us and click the link therein to verify your identity. Please note that this mail may also land in your Spam/Junk folder too, depending on your email service provider.
Once through these two verifications, you can start playing on our online gaming platform.
Q2. How can I activate my PokerBaazi account?
Activating your PokerBaazi account is super-easy!
Once you have completed the registration process, please check for our email in the Inbox and/or Spam folder of your registered email address.
This email shall contain a clickable weblink. Please click on it.
Once you click on that weblink, a new window will open in your browser confirming the status your account.
That’s it, you can now login with your User ID and Password- and yes, welcome to the PokerBaazi Family.
Q3. What if I did not receive OTP on my mobile phone or the activation link in my email account?
We respond to all registration requests in real-time. Should you face issues, please follow these steps:
Please wait for a reasonable time to get an OTP on your mobile phone.
• In case you still haven’t received the OTP on the mobile number that you have registered with us, please check if you have entered the digits correctly.
• We also suggest you to restart your mobile phone and try again. Should the issue persists, please contact our Customer Support. They will be glad to assist you in a timely manner.
We suggest you wait for a reasonable time to get an activation mail from us. While our services are prompt, there are some issues that are beyond our control. Should you still do not receive an activation email from us, please feel free to contact our Customer Support.
Q4. How do I reset my Password?
We understand that missing out on your User Id or Password is only human. Please follow these steps to get them back:
Please visit our website and click on ‘’Login’ tab on the top right corner.
This would open a new window in the same browser and you can then click on ‘Forgot Password?’ link mentioned there.
This would open a new webpage. Please submit your registered email ID and click ‘Submit.’ We will send you an email with a clickable weblink in it.
Please open that email and click on the weblink. This will open a new window in your browser.
Enter your new Password and click ‘Submit.’
That’s it! You can now revisit our website or use our software with your User ID and newly created Password.
We suggest you to change your PokerBaazi account’s password every 72 days or earlier. It can be difficult to figure out if someone else is using your account, so by changing your password consistently, you reduce that security risk.
Q5. I have not received password reset link. What is the next step now?
Our dedicated servers respond to password reset requests promptly, and as such you won’t need to fuss over it. Should you still not receive an email from us after a reasonable period of time, please follow these steps:
Check your Spam and/or Junk folder for the reset link.
Should the issue persists, please send us an email at support @pokerbaazi.com from your registered email ID.
Q6. How do I change my Password?
Changing the password at regular intervals of time is important from a security point of view. We offer you a simple 6-step process to change the password of your PokerBaazi account.
Visit www.PokerBaazi.com on your desktop PC or mobile.
Sign in with your User Id and Password.
Click on ‘Account.’
Click on ‘Profile.’
Click on ‘Change Password.’
Enter your Current Password and New Password. Re-enter the latter in Confirm Password tab, fill-in the security code (or Captcha) and click ‘Submit.’ That’s it!
Q7. I forgot my User ID. What do I do next?
We know that there are already a ton of things on your mind but your User ID should not be one of them. We suggest you follow these steps to get it back now:
Open the PokerBaazi desktop software.
Click on ‘Login’ tab on the top right corner.
Click on ‘Forgot User ID/Password?’
Enter the email address that you have registered with your PokerBaazi account.
Check your inbox and/or spam or junk folder for an email from PokerBaazi. This email shall contain a new temporary User ID and Password.
If you have not received the User ID still, kindly send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with your Full Name and Email Address.
Q8. Can I change my User Name (or User ID)?
We understand that you had chosen your User ID after much thought and something better might have crossed your mind now. However, we are sorry that you cannot change your User ID that you had chosen at the time of registration due to security reasons.
Q9. Can I change my Avatar?
Yes. Your avatar indicates your presence and passion for the game. Please follow these steps for changing your avatar.
Open the PokerBaazi App.
Login with your User ID and Password.
Open any cash table and click on ‘Settings.’
Click on ‘Avatar’ and select the one of your choice.
Q10. Can I change my Contact Number?
Yes, and it’s all very easy.
Your new mobile number should not be registered with PokerBaazi.com previously.
Please send us an email with your registered email id with a subject line as ‘Requesting to change Mobile number’ and mention your new mobile number. Our Customer Support team would update it promptly.
This is all you need to do to update your phone number.
Q11. Can I change my Email Id?
Your email ID is the basis of all our communications with you.
Your Email ID, once registered at the time of account creation, cannot be changed.
Please note your email ID can only change in case of typing error. For example, This email address is being protected from spambots. You need JavaScript enabled to view it. can be replaced with the more appropriate email id of This email address is being protected from spambots. You need JavaScript enabled to view it..
Please note that unlike your Password, your email ID is not case-sensitive.
Q12. Can I change my Date of Birth?
We understand that you might have made a typo error in entering the same. Please note that all our services are intended for players over 18 years of age, and as such please ensure beforehand that you are legally qualified as an adult in order to create an account on our online gaming platform. To change/correct your Date of Birth, email us from your registered email id with a soft copy of your Aadhaar card with a subject line as ‘Requesting to Change my Date of Birth.’ Please note that we take it as a one-off issue and thus would comply with the request only once.
Q13. Oh! By mistake, I have selected the wrong gender while registering. How can I correct it?
To us, this is not even remotely funny. Please follow these steps to get the issue sorted quickly:
Open the PokerBaazi app or login to our website.
Login with your User ID and Password.
Click on ‘Account.’
Click on ‘Profile.’
Select the correct ‘Gender’ and click on ‘Submit.’
Q14. Can I change my bank details?
Yes. We respect the fact that it is you are playing poker with your hard-earned money. To get started with changing your bank details, please follow these steps:
Login to our website or software with your User Id and Password.
Update your bank details in ‘Account’ section. Please note that we allow it only as a one-time exception from here.
If you want to change the bank details the second time please follow the below given steps.
• The New Bank details should be under your Name only.
• Provide clear snapshots of supporting documents (Bank Passbook, Cheque leaves, online Bank Statement etc.).
• Please email these details from your Register email id only. We ask you to mention details like Account Holder Name, Account Number, and IFSC Code and attach other supporting documents using a clear snapshot.
Q15. How do I get my KYC approved in PokerBaazi?
Please follow these steps to complete the process:
• Open the PokerBaazi App or Website.
• Login with for User ID and Password.
• Click on ‘Account.’
• Click on ‘KYC details.’
• Upload Address Proof (front and back)
• Update PAN number.
• Once through it, your KYC request would be under process.
Q16. What if I am unable to upload KYC documents?
• Open the PokerBaazi App or Website.
• Login with for User ID and Password.
• Click on ‘Account.’
• Click on ‘KYC details.’
• Upload Address Proof (front and back)
• Update PAN number.
• Once through it, your KYC request would be under process.
Q17. What is the reason behind the rejection of my KYC?
If the image or the text on your Photo ID is not clear.
If you are below 18 years old.
If the KYC document belongs to the residents of Assam, Odisha, Telangana or Gujarat.
If there is a mismatch between your account details and the KYC document details.
If the player had chosen the 'Non-PAN' option and has not updated their PAN card details.
If the player had chosen the 'Non-PAN' option and has not updated their PAN card details.
Minor PAN cards cannot be accepted.
Q18.Is there any provision to deactivate my account?
We would be sad to see you go. Please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with a subject line of ‘Requesting to deactivate account.’
Q19.I often get promotional emails and SMS's. How can I get rid of it?
We offer these promotional emails and messages to keep you abreast of what we are offering on a regular basis. Should you find them bothersome, please follow these steps to get rid of them:
All our emails feature a clickable weblink as ‘Unsubscribe’ in their lower side or footer. Once you click on it, you would not hear from us for any promotional content
To stop receiving promotional SMS, please send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. stating ‘Requesting to stop Promotional SMS’ and mention your registered mobile number. We would comply with your request.
Q20. What are the components of my balance?
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The Balance is divided into the following 3 parts:
• Winnings: Any amount that is wagered on the tables, or is won in ring games or tournament is considered in your winnings balance. This component is withdraw-able with a 30% TDS if you withdraw more than or equal to INR 10,000 in a single withdrawal.
• Deposit: This is the amount that you deposit in your account when you buy chips. This component is withdraw-able without any deduction of tax. Your deposit component of your balance is given second preference while withdrawing, whereas it is given first preference while taking seat on a ring game or buying in a tournament.
• Real Cash Bonus: Winnings of all the Free Entry Tournaments are in the form of Real Cash Bonus. All other promotions run by PokerBaazi.com such as Stack Challenge, Royal Flush Bonus, Deposit Bonuses or many other promotions are also in the form of Real Cash Bonus. These chips are not directly withdrawable but can be converted to withdrawable/winnings after you use them on the ring games. Your Real Cash Bonus component of your balance is given last preference while taking seat on a ring game or buying in a tournament.
Q21. What is Unclaimed Bonus and how can I use it?
Unclaimed Bonus is the locked part of your bonus from Play Real Cash Chips games. You can accumulate coins to move towards a higher Level.
The Unclaimed Bonus, once released, will be awarded to the player after every hand. The Real Cash Chips bonuses will only be awarded subjected to the availability of the Unclaimed Bonus in the players account.
Once you’ve made your deposit, you need to earn coins by playing for Real Cash Chips on our website. Every time you play for Real Cash Chips, you’ll earn coins when you wager at least the minimum amount of money in a ring game.
Q22. What is Play Money?
Poker is a skill-based game that is played in the form of token. New learners of the game are advised to play this game on our website or software using our virtual token or Play Money. It does not have any monetary value and is only useful to practice poker.
You can enjoy play money games on our app, so start playing now!
Q23. What are the components of my balance?
Leaderboard Points are our way to keep a track of our best performers as they keep on winning games and tournaments on our website.
We offer several online poker tournaments and attach high reward values to them. Your consistent performance through the month in PokerBaazi tournaments can earn you Leaderboard Points and rewards.
The more tournament you cash out or win throughout the month will earn you points on the leaderboard. Basis that, the top-ranked leaderboard points rewards are given.
Q24. How can I view my Transaction History?
Checking your transactions is a breeze on PokerBaazi. Follow these simple steps to get going in no time.
Open the PokerBaazi App or Website.
Login with your User ID and Password.
Click on ‘Account.’
Click on ‘Transactions’ tab
Here you can view ‘Purchase Summary’, ‘Withdraw Summary’ and your ‘TDS Summary’.
Please note you can view only the transactions that you have carried out in last 3 months. If you would like to see your financial transactions that pre-date this limit, please send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. with a subject line as ‘Requesting to Transaction details’ from your registered email ID.
Q25. How can I check my Hand History?
You sure would like to see this and we have got you covered. Please follow these steps:
Open the PokerBaazi app or login to your account on the website.
Login with for User ID and Password.
Click on ‘Account’ tab in our PokerBaazi account.
Click on ‘History’ and select ‘Cash Game’ history.
Click on ‘Tournament’ and select ‘Tournament History.’
Please note you can view only the transactions carried out in your account over last three months. Should you like to view the transactions that date back to more than three months, please drop us a mail from your registered email id at This email address is being protected from spambots. You need JavaScript enabled to view it. with a subject line as ‘Requesting to Transaction details’.
Q26. Can I check how many tournament tickets I do have in my account?
Yes, and it is easy.
Open the PokerBaazi app or login to your account on the website.
Login with for User ID and Password.
Click on ‘Account’.
Click on ‘Tournament’ and select Tournament ticket.
Q27. I had a ticket but did not play, so can it be re-issued?
As much as we would like to make your day, we really can’t do so in this case. We cannot re-issue you a ticket if you fail to avail it on the due date and time.
Q28. Do I have an option to know my bonus summary?
Yes, you always do!.
Open the PokerBaazi app or login to your account on the website.
Click on ‘Account’.
Click on ‘transaction.’
You will find all the details related to ‘Promotional Bonus’, ‘Unclaimed Bonus’ and ‘Refer a friend Bonus’ here.
Q1. Is Poker legal in India?
Yes, Poker is legal in India. Please note that some Indian States are permitted, by the Indian Constitution, to enact laws regulating betting and gambling in their respective jurisdictions. In light of these powers, various States have enacted anti-gambling legislations. Such legislations are largely in concert with the Public Gambling Act of 1867 (and include the exception of ‘games of skill’). Where a State legislation on gambling exists, it prevails over the Public Gambling Act of 1867. In this regard, the Assam Game and Betting Act, 1970 and Orissa (Prevention of) Gambling Act, 1955 and Telangana State Gaming (Amendment) Ordinance and High Court Judgment in Gujarat, 2017 prohibits games with money stakes and also does not create an exception for games of skill. Therefore, currently, residents of Assam, Odisha, Telangana and Gujarat are not permitted to play on our site.
Q2. I am a school student. Can I also play?
Our services and products are not available to any Indian resident who is under the age of 18 years on the day of them applying for membership through the registration process on the site. Also, it is strictly prohibited for any user under the age of 18 to play games on our website.
We reserve the right to request proof of age at any stage to verify that minors are not using the service. We may exclude a person from play if proof of age is not provided or if the company suspects that a person using the service is under-age. The services and products are not intended for users connecting to the site from jurisdictions that say it is illegal to do so.
Any underage player who has provided dishonest or inaccurate information regarding their true age or identity may have all their winnings forfeited and could face criminal prosecution.
Q3. I am going out of India for next 1 month. Can I still play on PokerBaazi.com?
PokerBaazi is a licensed online gaming service provider in India and it does not operate outside the country. You cannot access its services from outside India.
Q4. I am an NRI and have a verified Indian KYC. Can I play on PokerBaazi?
PokerBaazi is a licensed online gaming service provider in India and it does not operate outside the country. Thus, you cannot play at PokerBaazi.com
Q5. Is it certified?
We are glad you asked this question. We are the most trusted online poker website in India. We have a sophisticated gaming software that is responsible for the reshuffling as per international rules and norms. We also use an algorithm known as public domain PRNG algorithm for our gaming applications. It is internationally verified by iTech Labs, Australia.
Q6. I am repeatedly getting bad beats, why is it happening?
PokerBaazi has a stringent security policy that is centered on transparency. The whole game, starting from the dealing of hole cards to the opening of community cards, is driven by our internationally-certified Random Number Generator (RNG) software over which we have no manual control.
• Our RNG software is certified by iTech Labs, Australia, which is one of the top international software certification labs in the world. You can read our certification on https://www.pokerbaazi.com/rngcertification
• We understand that a bad run at Poker is frustrating at times, but we strongly believe in the fact that Poker in the long run is a mix of good and bad hands.
• There are players who have made handsome winnings at PokerBaazi and we, as administrators, take no profit in a win or loss of any individual player. We cannot guarantee whether your next hand would be a winning or a losing hand, but we wish to see good Poker lovers like you winning at PokerBaazi. We are confident that as passionate players of the game, you will understand and respect the same.
Q7. What is Chip Dumping?
In poker, ‘Chip Dumping’ occurs when one player intentionally loses chips to another player at the table.
Q8. What is Collusion?
Knowing your competitor’s cards has a distinct advantage at the poker table. Poker collusion is when two or more people sitting at a poker table are working together to win more money from other players. It is a negative practice and we do not support it.
Q9. Can I create multiple accounts on PokerBaazi?
No, you may open only one account per person. Baazi Networks Private Limited reserves the right to monitor any effort to establish multiple accounts. In the event Baazi Networks Private Limited discovers that you have opened more than one account per person, all additional accounts will be closed immediately without notice and continued violation will result in the termination of any and all of your accounts and Baazi Networks Private Limited may void any associated winnings.
Q10. My friend and I play using the same Wi-Fi. Will it be a problem for me in future?
This is a genuine concern. Our anti-collusion regulations will prohibit you and your friend to play on the same cash table or same tournament.
Q11. How Poker is fair and transparent game play?
NPokerBaazi, as a company, is not responsible for the random shuffling of the cards after every deal. The website incorporates a third-party vendor to verify and certify the code used for the same. The process of reshuffling is genuinely certified by a third party organization as per international rules and norms. We use an algorithm known as public domain PRNG algorithms for our gaming applications verified by iTech Labs, Australia.
• We take all necessary steps to ensure fair play on the website. We will prevent you from colluding with other players in order to win or lose. When you agree to our Terms and Conditions, you agree that you will not play any game in partnership or by communicating with other players which may give an illegal or unspecified benefit to you or any other player.
• In case a player is found involved in such fraudulent activities, Baazi Networks Pvt. Ltd. has the right to withhold all the funds in the player's account and to cancel and close the account without any prior communication to the player.
• As part of collusion prevention, we mandate that one user shall open only one account at PokerBaazi. In case we discover duplicate accounts belonging to a user, we shall take appropriate action to terminate the duplicate accounts.
Q12. What if someone is abusing me on the table?
Professional Poker players always respect the codes of the game and their competitors. Should someone resorts to abusive behavior, please take a screenshot of the chat history and User id and email us at This email address is being protected from spambots. You need JavaScript enabled to view it., we will respond with a stringent action against the offending person.
Q13. I found someone involved in Chip Dumping/Collusion on the table, how it can be prevented?
Dishonest acts like these bring disrepute to the game. Please take a screenshot of some hands played, User id and cash table or Tournament details and email us This email address is being protected from spambots. You need JavaScript enabled to view it.. We will make sure that strict action is taken accordingly if found guilty.
Q14. What are the consequences of any unfair game play activity?
Any User involved in unfair game play activity there PokerBaazi account will be blocked immediately and his winnings and balance will be made void.
Q1. How to Play?
Poker is a skill-based game of cards. Please visit our section: https://www.pokerbaazi.com/how-to-play to learn how to play it..
Q2. What are the rules of Texas Hold'em?
Please view our’ Texas Hold'em page’.
Q3. What are the rules of Pot Limit Omaha?
Please visit the Rules of Pot Limit Omaha webpage on our portal here.
Q4. How can I register in Tournament?
With PokerBaazi, playing online poker is a breeze. We suggest you take the following steps to register yourself on the portal:
Open the tournament lobby.
Click on Tournaments.
Select the tournaments you’d like to play.
Click on Register option and you’re in!.
Q5. How to make buy-in on cash table?
With PokerBaazi, playing online poker and buying-in on a cash table are fun. We suggest you take the following steps to get started:
Select the table.
Click on Play option.
Wait as a seat is being allotted to you.
Select the amount you want to sit with and start playing.
Q6. What is a Re-Buy?
Even the best card players may lose, and poker thus offers them a window to claw themselves back into the game. It is called Re-Buy and it refers to a period of time (at the start of re-buy tournaments) where a player can re-enter if they lose all of their chips after purchasing them.Please note that only re-buy tournaments offer this option and their prize pools are much larger as a result of multiple entries.
Q7. What is an Add-on?
An add-on is an additional buy-in in a poker tournament in which a player can buy more chips than a player received with his original buy-in. This is similar to a top-up recharge in prepaid mobile phones.
Q8. What is Re-entry?
A Re-Entry, as opposed to a Re-Buy, requires that players seeking to get back in the game are first eliminated from the tournament before they pay for the buy-in again. At that point, they are assigned to an entirely new seat.
Q9. What is Double Re-buy?
A willing competitive card player can do Double Re-Buy by paying twice the buy-in amount of the tournament.
Q10. How can I register late in a tournament?
Late Registration can be done until late registration time ends.
Q11. What is the correct way to leave a table?
Poker is a close function of playing etiquettes and common sense. Please follow these steps to leave your table in an appropriate way.
Tick mark the sit out option.
Once it is acknowledged by our gaming software, you can Sit Out from the table.
. Click the leave seat button.
Note: In case the above steps are not properly followed, the table will be continued and balance might get deducted as Small Blind and Big Blind.
Q12. Does PokerBaazi have its own App and Software?
Yes, PokerBaazi has its own app and software.
• Android App and Windows platform which can be downloaded from the company’s website. You would need to navigate to the ‘Download’ section there.
• You can also download our iOS apps for your iPhone and Mac.
Q13. The tournament that I was playing in is now stuck. What can I do?
This could be due to a technical glitch but we have got you covered.
• Our Technical team will fix the issue and you may continue with your game subsequently.
• In case it takes more time to rectify, the tournament may be cancelled and refund shall be processed accordingly.
Q14. I was playing on a cash table and the table got closed. Where is my Buy-Out amount?
This could be due to a technical glitch, but we have got you covered.
In case it is a server issue, we will release all stuck payments as and when we restart our server.
You may also share the Hand ID of the table to get the Buy-Out credited manually.
Q15. If I continue to get disconnected while playing online, what should I do?
Playing poker online is a close function of your internet quality and speed. We suggest that you use fast Internet connection for the best gaming experience on PokerBaazi
• We recommend a high-speed broadband connection of at least 256 Kbps and above, with little or no packet loss and low latency to our servers.
• You can check if you are experiencing any connectivity issues, packet losses and internet latency by following these steps:
On your PC click on the ‘Start’ button, and select ‘Run’ and type ‘cmd’ without the quotes and press Enter.
Type ping -n 10 www.pokerbaazi.com
After a few seconds, a summary of the connection statistics from your computer to our servers will be displayed.
For the best experience, the loss percentage should be 0% and latency should be lower than 400ms.
Q16. I purchased a ticket for the tournament but the tournament itself has been cancelled. What to do?
We share your passion for the game. If the tournament is cancelled either we will refund the buy-in amount or re-issue the same tournament ticket.
Q17. I have a difficult decision to make as I am dealt with a certain Poker Hand. Do I get any additional time?
Poker is a skill-based game that requires much thought. As such, we offer additional time in cash tables and tournaments.
Q18. What is Dealer Button?
The Dealer Button is synonymous with all the proceedings in all poker games, both live and online. It is moved in a clockwise manner from its starting position. The player with a dealer button is the last one to be dealt cards, and they will have the last chance to bet after the first round.
Q19. How Does Auto-Muck Work?
If enabled as an option, the auto-muck relates to the showdown rules at River as:-
• It relates to players showing their cards. It is based on a simple rule that the player who took the last aggressive action in the hand should show his hand first. If the aggressive player is the winner, then all other competing players can muck their hand. Conversely, if the aggressive player loses, then his hand will be shown first and then the winner's hand is shown.
• If all the players have checked on the River round of their game, then it comes to the first active player who is sitting to the left of the dealer. He would show the hand to the table first and would compete with those of the next active player who has a better hand, and the latter should show the hand to the table. Anyone not following the process would be automatically mucked and the sequence will continue
• OR
• If all the players have checked on the River round, then the first active player sitting to the left of the dealer will be required to show the hand to the table first. All other players would now either have to show their cards or else they would be considered to have lost. Their hands would be automatically mucked and this will be used to determine the winner.
Q20. What is Straddle? How does it Work?
If enabled as an option, the auto-muck relates to the showdown rules at River as:-
A straddle is a forced blind that is twice the amount of Big Blind and is always put before the cards are dealt.
Straddle helps you act last in that round where players can at least call your blind raise. This gives you an advantage to Raise your Blind Rise, Re-Raise a certain raiser, Check, or just Fold.
The straddle will work in the following conditions:-
a. The straddle checkbox is checked before the hand.
b. It impacts the gameplay in the pre-flop stage only.
c. In Pre-Flop round, the minimum call amount is the straddle amount, provided the straddle checkbox is enabled. Once the Flop has been dealt with, the minimum bet amount will be the Big Blind amount.
d. Straddle cannot be done on the dealer button. It thus requires a minimum of four players in a hand.
Q21. What is Run It Twice?
Run It Twice is a unique scenario in poker that is best used to determine the winner in a poker hand. It can be done after either the Flop or the Turn round, but can only be done after one of the two players is All-In. This scenario is usually a custom when the game is reduced to only two players (called a Heads-Up position) and the other player is now left to match their opponent’s bet.The dealer deals two sets of the final cards to create two different results. The pot is equally divided (or split), and each of the two players takes one part depending on the hands of the first and second sets of cards that were dealt subsequently.
Q22. I am unable to open a playing table in an online game on my PC or laptop. How do I resolve it?
This is a unique scenario in which the in-built pop-blocker of your browser is blocking our website’s attempt to open a playing table for you. It involves a series of simple steps to get you to your playing table. Please follow these steps below:
Q23. How do I allow popups?
Chrome:
• By default, Google Chrome blocks pop-ups from automatically showing up on your screen. When a pop-up is blocked, the address bar will be marked ‘Pop-up blocked’
• Click on this icon in your address bar to allow popups from PokerBaazi and reopen the game lobby. If it still does not work, you may follow the below steps.
• At the top right of Chrome browser, click More and then click Settings. At the lowermost placed option named Advanced, click ‘Privacy and Security.’
• Now click Content settings to go to Popups. Click the same and turn the setting to Allowed.
Firefox:
When blocking a pop-up, Firefox displays an information bar. If it hasn’t been previously dismissed, you would see it just below your Bookmark’s bar. The browser will also notify you with a icon in the address bar.
When you click either the Preferences button in the info bar or the icon in the address bar, a menu is displayed with the following choices:
• Allow/Block pop-ups for this site
• Edit Pop-up Blocker Preferences
• Don't show this message when pop-ups are blocked
•(show the blocked pop-up)
To access the pop-up blocker settings:
1.Click the menu button (it would be marked as ) and choose Preferences.
2.Select the Privacy and Security panel.
3.In the Permissions section, uncheck the box next to Block pop-up windows to disable the pop-up blocker altogether.
Open Internet Explorer, select the Tools button and then select Internet options.
On the Privacy tab, go to Pop-up Blocker and clear the Turn on Pop-up Blocker check box.
Click OK to confirm, and that’s it. You can now start playing poker online!
Internet Explorer 10:
Click the Internet Explorer icon on the desktop to open the program.
Click the Tools button in the toolbar at the top of the browser window.
Select Internet Options from the Tools menu.
Click the Privacy tab in the Internet Options pop-up window.
Clear the check mark next to ‘Turn on Pop-Up Blocker’ so that it is deselected.
Safari:
• Click Safari in the browser menu. You will find at the top of the screen.
• Choose Preferences when the drop-down menu appears. Alternatively, you can also use the Command and Comma key together.:
• Click the Security tab to open the Security Preferences window.
• In the Web content section, clear the check box next to the option called Block pop-up windows.
Q24. How can I change the colours of the playing deck?
Playing with different colours often gives a new perspective to a game. With us, it is as easy as 1-2-3.
Open the PokerBaazi App.
Login with your User ID and Password.
Open any cash table and click on ‘Settings.’
Click ‘Themes.’
Click your preferred card theme.
Q25. How can I change background colors on tables?
Playing with different colours often gives a new perspective to a game. With us, you can change the background colour of your playing table(s) in a few seconds.
Open the PokerBaazi App.
Login with your User ID and Password.
Open any cash table and click on ‘Settings.’
Click ‘Themes.’
Select your desired background theme.
Q26. Can I mute the sound effects?
We offer sound signals to make your online gaming experience realistic and more interesting. Should you feel distracted by the same, you can turn the sound effects off just as easily.
Open the PokerBaazi App.
Login with your User ID and Password.
Open any cash table and click on ‘Settings.’
Click and select sound on and off.
Q27. What happens if I get disconnected in the middle of a Hand?
Poker’s online variant depends on your internet speed and quality. The Internet itself is a peer-to-peer network and is comprised of several interconnected computers. It may experience disconnections or pauses at times. It is thus possible to get disconnected from the game due to unavoidable reasons. We suggest that you use a broadband connection from a reputed Internet Service Provider to minimize disruptions to the game. In order to protect player's game play, we offer a disconnection timeout that gets activated. We also flash a status message as ‘Disconnected’ on the player’s seat. Once the player is reconnected, he/she will get some additional time to act on his/her turn if the timer was already running. If the player does not act within the allotted time after connecting to the game, the hand will be Folded. There is no extra time provided in tournaments and cards will be dealt to disconnected players Blind and/or Antes will be posted as well. There is no rule against a single player choosing to sit out in a tournament. The player doing so will continue to have his share of Blinds and Antes posted automatically. We suggest that you Sit-Out of a table appropriately. More details on the same are available on Q11 above.
Q28. What happens if the system crashes in the middle of a game?
That would be tragic but we have got you covered. In such a scenario, the system will rollback the last Hand of the player and the chips will be refunded as the respective amounts stood at the beginning of the hand.
Q29.Does your software allow me to muck the winning poker hand?
We are not sure why would you even like to do that. Besides, our software would also not allow you to muck your winning poker hand. If you play your hand until the showdown and you have the winning hand, it will always automatically be shown. We have built this feature to protect you from accidentally mucking yourself, should you have some really top cards.
Q30. What is ‘Notes’ in my chat window?
Poker is a skill-based card game that requires players to make real-time calculations and analysis. We have exclusively kept this feature in all our game interfaces to help you take down notes about your observations and upcoming hands. These notes are stored and can be viewed in the future. Once a note for a specific player is made, 'N' appears under the player's avatar. PS: The Notes for Texas Hold'em and Omaha are stored separately.
Q31. What are Chat etiquettes on tables?
We believe that it is a player’s responsibility to carry himself around properly in the game. We have identified several categories whose deliberate violation may result in revocation of a player’s chat privileges. The same may even extend to that offending player’s temporary or permanent disqualification of player account from the website. We also reserve full and final authority in any such disciplinary cases.
• Soliciting business or discussing businesses other than those of Pokerbaazi.com
• Discussing other poker websites/forums
• Malicious content targeted at Pokerbaazi.com
• Malicious content targeted at any player
• Abusive language
• Spam content
• Solicitation of money
• Sale of chips
• Exchange of personal details
Q32. Can I revisit my last played Hand?
Yes, you can do so by clicking Hand History while playing on the table in the online version.
Q33. I have done sit out, still showing sit-in. How this can be fixed?
We request you to log-out and log-in again. Should the issue persists, you can send us an e-mail with the attached screenshot to This email address is being protected from spambots. You need JavaScript enabled to view it..
Q1. I would like to keep myself in-sync with PokerBaazi’s recent promotions. How may I do that?
We are glad you liked our marketing promotions and we would love to keep you updated with the same.
Get the bell icon on the home screen and click to Subscribe.
Please visit our exclusive Promo page on https://www.pokerbaazi.com/promotions. You can then enter your email ID to be notified of all our promotions in real time.
Q2. What type of Daily Bonuses do you offer?
Our Daily Bonuses are our way of appreciating the passion that you have for the game. We are currently offering two daily bonuses, called Royal Flush and Stack Challenge.
Q3. How can I claim my Royal Flush bonus?
This is an automatic bonus scheme that the player gets after scoring a Royal Flush on a cash table. This bonus would be credited within the next 24 working hours in their PokerBaazi account in the form of Real Cash Bonus.
Q4. How can I claim my Stack Challenge?
You can claim it after completing the Stack Challenge on the cash table. We suggest the qualifying players take a snapshot or screenshot of the table along with Table Name, Total Stack and Hand ID and share the same on This email address is being protected from spambots. You need JavaScript enabled to view it.. After verifying the same, we will credit the bonus within
Q5. How can I get a 100% Bonus on my Deposit?
We welcome all our new players with an INR 100 bonus on their first deposit. You can use deposit code WINTER100 to avail 50% instant bonus and 50% unclaimed bonus.
Q6. I used WINTER100 code but did not get the bonus. What could possibly be wrong?
The deposit code WINTER100 code is applicable only for first-time deposit on PokerBaazi.com. Should you be facing an issue as a new poker player who is making his first deposit using this deposit code, please contact our customer support at This email address is being protected from spambots. You need JavaScript enabled to view it.
Q7. Can I get a Free Entry Tournament tournament ticket on my deposit?
Yes, you do get a Free Entry Tournament Tournament ticket worth INR 50K on making a minimum deposit of INR 500. Please use deposit code DAILY50 to avail the same.We also suggest you read the T&Cs of the code.
Q8. I saw a deposit code on any third party website. Can you share the complete information about it?
We do not have the update regarding the third party website deposit code. We suggest you contact the third party website for the same.
Q9. Can I use multiple deposit codes for single deposit?
No, you can only use one deposit code at a time.
Q10. I have made multiple deposits using the same code. Will I get multiple tickets for the tournament?
No, you will get only one tournament ticket.
Q11. I have made multiple deposits using multiple codes. How would my coins criteria be calculated?
We understand your excitement. Please note that we club all your deposits. Should you like to withdraw the same, you would need the minimum number of accumulated coins as per deposit code. If you do not meet this cut-off, you can’t withdraw your amount.
Q12. What is a Free Entry Tournament tournament?
A Free Entry Tournament tournament is a poker tournament with no entry fee, although some Free Entry Tournaments require payment at some point to gain entry to the tournament.
Q13. Do you have special Free Entry Tournament tournaments?
Yes. We offer several Free Entry Tournament tournaments on a daily, weekly and monthly basis.
• Daily Free Entry Tournament: 50K Free Entry Tournament
• Hourly Free Entry Tournaments
• Monthly Free Entry Tournament Tournament: 2 LAC First Time Depositors Free Entry Tournament
Q14. What is a Satellite?
A Satellite is a tournament with a smaller buy-in that is usually played at a single table, where the winner gains entry into a larger tournament as the prize.
Q15. How can I earn ‘Refer a Friend’ Bonus?
Poker is twice the fun with friends and family. You can include your friends to play poker with them on PokerBaazi.
• Login with your credentials on PokerBaazi website or in the software or app.
• Visit ‘Refer a Friend Section’ in ‘Account’ section and send a pre-assigned link to your friend’s email address.
• Your friend should register using the received link over the next 24 to 48 hours.
• You will start receiving 10% rake back from your friend’s gameplay in your PokerBaazi account.
• The bonus derived from ‘Refer a Friend’ promotional offer is valid for 3 months only from the date of issue.
We encourage you to read the terms and conditions at https://www.pokerbaazi.com/promotions/refer-a-friend for the same.
Q16. I did not receive my Refer a Friend Bonus, what should I do next?
Our referral bonus works if the following conditions are fulfilled:
• Your friend is tagged under your Username.
• In case you are not able to send the link to your friends, please do let us know at This email address is being protected from spambots. You need JavaScript enabled to view it. from your registered email ID.
Q17. Does PokerBaazi have any Affiliate Program?
Please mention the details regarding the contributing players and the stakes they play on via an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. If possible, please also mention your questions regarding extra bonus and players winnings in the same email.
Q18. How do I get on the Leaderboard?
Leaderboard is our way of ranking consistent players with regards to the value they have brought to the game over a period of time. The larger the player pool or buy-in, the more Leaderboard points that will be awarded to participants when the game ends. Players who make it into the money or finish late in the tournament will receive extra points. Tournament Leaderboard is an ongoing promotion.
Q19. How do I get on the Leaderboard?
A Leaderboard is a real-time skill calculator that takes into count every tournament that you play. It is updated once every day at 7 AM. Our LeaderBoard Points are calculated by the following formula: (Please Note: Only paid places in a tournament get leaderboard points. Free Entry Tournaments and Satellites are not counted for Leaderboard Points.) LeaderBoard Points = 10 * (√r/√p) * [1+log(x+0.25)] Where: R is the number of registrations P is the rank in tournament X is the buy-in amount in Real Cash Chips(excluding entry fee) For VIP tournaments 1 coin is counted as 0.617. Example 1: A player finishes in 2nd place in a 100+10 Real Cash Chips tournament with a total registrations of 70 players. Here: r = 70, p = 2, x = 100 = 10 * (√r/√p) * [1+log(x+0.25)] = 10 * (√70/√2) * [1+log(100+0.25)] = 10 * 5.916 * 3.001 = 177.54 Example 2: A player finishes in 15th place in a 5000 coins tournament with a total registrations of 100 players. Here: r = 100, p = 15, x = 5000 * 0.617 = 3085 = 10 * (√r/√p) * [1+log(x+0.25)] = 10 * (√100/√15) * [1+log(3085+0.25)] = 10 * 2.583 * 4.490 = 115.84
Q20. What is Layover?
In poker, a layover is a term used to describe the difference between a poker tournament's guaranteed prize pool and the total of actual prize pool generated by entrants.
Q21. I used a Deposit code first and then won a Satellite. Will I get a refund?
We will reimburse accordingly if there is no layover.
Q22. I used a Deposit code first and then won a ticket through contest. Will I get a refund?
We will reimburse for the same accordingly if there is no layover.
Q23. I won a contest and then won a Satellite, will I get a refund?
We will reimburse for the same accordingly if there is no layover.
Q24. I won a Satellite and then used the deposit code later, will I get a refund?
There will not be any reimbursement in this case.
Q25. Can I play live poker?
Yes you can play live poker in our live room/casino which is situated in Indra Nagar, Bangalore.
Q1. How can I share any feedback or report any complaint about your services?
We love listening to you. You can simply drop an email to us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Our expert will surely resolve the concern.
Q2. How can I connect with your support team?
You can connect with us through our dedicated chat, email and call support.
Click on the Login button in the top right corner.
Enter your email address registered to your Pokerbaazi account.
Q3. I would like to know more about PokerBaazi. Whom should I contact?
We’d love to get in touch with you. Please send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.
Q4. Do you have any separate team to handle money-related or banking queries?
Yes. We have a dedicated department that takes proper consideration of all your banking and money-related questions. Please write to us at This email address is being protected from spambots. You need JavaScript enabled to view it.
Q5. I have business proposals for PokerBaazi.com that I would like to share with you. How to do it?
We would be thrilled to listen to them. Please send us a mail detailing your proposal and mentioning your contact number at This email address is being protected from spambots. You need JavaScript enabled to view it.
Q6. I have marketing proposals for PokerBaazi.com. Whom should I contact?
We would be thrilled to listen to them. Please send us a mail detailing your proposal and mentioning your contact number at This email address is being protected from spambots. You need JavaScript enabled to view it.
Q7. How can I get to know about job and opportunities in PokerBaazi.com?
We are a merit-based employer with ample career-building opportunities. Please share your resume with us at This email address is being protected from spambots. You need JavaScript enabled to view it. today!
Still facing issue resolving problem?
Contact our customer Support