How can we help you?

image

LEGALITY, GAMEPLAY & TECHNICAL

image

POKERBAAZI.COM

image

MY ACCOUNT

image

BANKING

image

RESPONSIBLE GAMING

image

UNFAIR GAMEPLAY

image

PROMOTIONS

image

REFUNDS & WINNINGS

image

BPT-BAAZI POKER TOUR

POKER & ITS LEGALITY

Poker is a skill-based game that people play with a normal set (or deck) of 52 cards. Poker is any of a number of card games in which players wager over which hand is best according to that specific game's rules in ways similar to Poker rankings. The winner is determined by probability and preponderance and not just luck. Even the International Mind Sports Association (IMSA) recognizes Poker as a 'mind sport'.

Yes, Poker is legal in India. However, some states are permitted by the Indian Constitution to enact laws regulating betting and gambling in their respective jurisdictions. In light of these powers, various States have enacted anti-gambling legislation. Such legislations are largely in accordance with the Public Gambling Act of 1867 (and include the exception of 'games of skill'). Where a State legislation on gambling exists, it prevails over the Public Gambling Act of 1867.

In this regard, the Assam Game and Betting Act, 1970, Odisha (Prevention of) Gambling Act, 1955, Telangana State Gaming (Amendment), the Amendment to the Andhra Pradesh Gaming Act, 1974, and the Ordinance and High Court Judgment in Gujarat, 2017, prohibit games with money stakes and also does not create an exception for the games of skill. Therefore, currently, residents of Andhra Pradesh, Assam, Gujarat, Odisha and Telangana are not permitted to play on our website.

For more information, please visit Play Legal Online Poker in India

1. Our services and products are not available to anybody who is under the age of 18 years on the day of them applying for membership through the registration process on the site. Also, it is strictly prohibited for any user under the age of 18 to play games on our website.

2. We reserve the right to request proof of age at any stage to verify that minors are not using the service. We may exclude a person from play if proof of age is not provided or if the Company suspects that a person using the service is underage. The services and products are not intended for users connecting to the site from jurisdictions that say it is illegal to do so. Any underage player who has provided dishonest or inaccurate information regarding their true age or identity may have all their winnings forfeited and could face criminal prosecution.

POKER FORMATS & VARIANTS

1. No-Limit Texas Hold'em(NLHE): Texas hold 'em is one of the most popular variants of poker. Two cards, known as hole cards, are dealt face down to each player, and then five community cards are dealt face up in three stages.

2. Pot Limit Omaha(PLO): Omaha Hold'em is a community card poker game similar to Texas hold'em, where each player is dealt four/five cards and must make his or her best hand using exactly two of them, plus exactly three of the five community cards.

3. Pineapple (Open Face Chinese) Poker: Pineapple OFC poker is played between either 2 or 3 players. It can be played in a sit and go [sit'n'go] format or cash. Unlike poker, this game is played without chips. A point system is followed to determine the score, with each point holding a certain value.

1. In Omaha, 4 or 5 cards are dealt (depending on the variant) to each player whereas in Texas Hold'em only 2 cards are dealt.

2. The player needs to compulsorily use 2 hole cards to make the best possible hand in Pot Limit Omaha, whereas in Texas Hold'em, a player can use either 1 hole card or both the cards to make the best possible hand.

3. Omaha is a pot-limit game where the maximum a player can raise or bet depends on the size of the pot, whereas Texas Hold'em has no limits on betting.

Cash Games: Your chip stack in a cash game represents its real money value. Blinds and antes are set for the table and they don't increase like a tournament. You can enter or leave a cash game at any time you want.

Formats of Cash Games:
1. Cash table: Cash Game Tables can be played on our website or application using real cash bonuses or real cash chips.
2. Play Money table: Practice Money Tables can be played on our website or software using our virtual tokens or Play Money. It does not have any monetary value and is only useful to practice poker. New players are advised to play this game.

In this format, 5 hole cards are dealt instead of 4 and a player must use 2 hole cards and 3 community cards to complete his/her best 5 card combination. The game also follows a 'pot limit' structure, just like the regular variant.

In some cash games, if a player is all in before the river has been dealt, the players involved can agree to 'run it twice' i.e. the remaining streets get dealt twice, with half the pot going to the player with the best hand in each instance.

We offer two formats of Pineapple OFC Poker:

Sit 'N' Go: In a Sit 'N' Go gameo, a player buys-in with a fixed amount (which is the minimum and maximum that the player would need to invest). A fixed number of hands are played in each round, after which the scores are reset and players can choose either to play again or quit.

Cash Format: In a cash format game - which is the more popular of the two variants - there is no system of rounds and after a player chooses a table of his/her preference, the game is played similar to a 2 or 3-way game of Hold'em.

Alternative Cash Format: In a cash format game of Pineapple OFC Poker, there is no system of rounds and the scores do not reset at the end of each round. After a player has chosen a table of his/her choice, the game is played in a similar manner to a 2 or 3-way game of Hold'em poker.

Remarks: Currently it is not available, we are updating it and it will be back soon with a new look.

1. Regular: Players in a Fantasy are dealt 14 cards and get to play any 13 of them, discarding any one card. When a player qualifies for a recurring fantasy, he/she will be dealt with only 14 cards in the next hand. Players can qualify for a recurring fantasy by placing a Full House in the bottom row or if they have a Full House in the middle row, as long as they don't foul.

2. Progressive: Players can be dealt up to 17 cards in a fantasy depending on the strength of the hand in the top row 14 (QQ), 15 (KK), 16 (AA), 17 (three-of-a-kind). Players need to manage quads or better in the bottom row or three-of-a-kind in the top row to qualify for a recurring fantasy. Players will only be dealt 14 cards in a recurring fantasy.

3. Ultimate: Players can be dealt up to 17 cards in a fantasy depending on the strength of the hand in the top row 14 (QQ), 15 (KK), 16 (AA), 17 (three-of-a-kind). Players need to manage quads or better in the bottom row or three-of-a-kind in the top row to qualify for a recurring fantasy. Players can be dealt up to 17 cards in a recurring fantasy, depending on the hand they originally entered the fantasy with.

Remarks: Currently it is not available, we are updating it and it will be back soon with a new look.

Tournament: A poker tournament is a game with a fixed format. Everything is predetermined – the blinds, buy-in, stack sizes, antes, structure, and time limit.

Formats of Tournaments:
1. Guaranteed Tournaments: In poker, a "guaranteed prize pool" is when tournament organizers guarantee that a tournament will have a minimum prize pool of a certain amount. Guaranteeing a prize pool is done to increase attendance as players will know that they will be playing for a minimum amount of money.
2. Free Entry Tournaments: A Free Entry tournament is a poker tournament with no entry fee. Some freerolls (eg: Depositors FreeRoll) require payment at some point to gain entry to the tournament.

There are three variants of tournaments:

KnockOut tournaments: Knockout tournaments (also known as Bounty tournaments) pay a cash prize for every player you knock out of the tournament. This cash prize is the 'bounty' on the player and is separate from the tournament's prize pool. This means that players with many knockouts can still take home some money, even if they do not make it to a winning position in the tournament. The last player of the tournament - i.e. the winner - will have his/her bounty credited to him/her as winnings.

Progressive Knockout: The bigger the catch, the better the prize! While regular Knockout pays a player the same fixed amount for each knockout, Progressive Knockout places a different price on each player's head. In this variant, you win 50% of the bounty each time you knock out a player and the rest gets added to your bounty. As the tournament progresses, players with many knockouts will subsequently have higher bounties, and will be worth more to knock out! The last player of the tournament - i.e. the winner - will have his/her bounty credited to him/her as winnings.

Win the Button: In a regular poker game, the dealer button is moved around the table in a clockwise manner. However, in this format, the button will be passed to whoever wins the round. Effectively, this gives them the advantage of acting last in the game. Win the Button is an action-packed variant that rewards players that actively go for the win.

HAND RANKING

Hand Rankings, from strongest to weakest, are:

1. Royal Flush
2. Straight Flush
3. Four of a Kind
4. Full House
5. Flush

6. Straight
7. Three of a Kind
8. Two Pair
9. Pair
10. High Card

The highest among the best poker hands. It is a unique combination of an Ace, King, Queen, Jack, and Ten - each of the same suit. The probability of getting it is 0.000154% (odds as 649739:1). The Royal Flush is an invincible Hand because any player who possesses cannot be beaten under any circumstances.

The second-most difficult and the second-most invincible card combination, it features five suited cards in increasing numerical sequence. The probability of getting it is 0.00139% (odds as 72192:1). Theoretically, the only way it can be beaten is by a Royal Flush.
Third in the list of the best poker hands. It involves exactly four cards of the same rank plus one random card. It is the highest-ranking 'Four of a Kind' that is used to decide a winner. The probability of getting it is 0.0240% (odds as 4164:1).
It is a much simpler card configuration in which the cards are arranged in a 3+2 formation. It consists of three similar cards of one rank and another set of two similar cards of a different rank. A game-changer, this Hand is used to decide the winner because the player with the highest-ranking three cards is the winner. The probability of getting it is 0.1441% (odds as 693:1)
It consists of five cards of the same suit without any sequence. If several players get a Flush, then the winner is decided on the basis of card rankings. The probability of getting it is 0.1965% (odds as 508:1) amongst all of thewinning hands in poker.
It consists of five cards of different suits that are arranged in perfect numerical sequence. The highest-ranking card is used as the tie-breaker if such a case is found. A special case with getting a Straight is that the Ace can act both as the High or Low card depending on the cards it is placed with. The probability of getting it is 0.3925% (odds as 254:1).
A relatively simple configuration that involves three cards of the same ranking and two random (unrelated) cards. This arrangement is used to decide the outcome in case of a tie-breaker. The probability of getting it is 2.1128% (odds as 46.3:1)
It consists of two cards of the same rank and two cards of some other rank that match each other but not the first pair, besides one card not of either rank.
It has two matched cards of the same rank, and three random and unrelated side cards. This is quite a common scenario to find in games of Texas Holdem or Omaha.
It can be simply any card that does not fall into any of the categories mentioned above. It is best used to break the deadlock and determine the winner in case of a tie, provided none of the aforementioned hand rankings are available. If the first cards are identical, the second card is taken into account. If they are also identical, then the next one and so on until the first superior card is found.

GLOSSARY

Hole Cards: Two random face-down cards dealt to each player on a table.

Community Cards: Five cards put face-up on the game table. Players use them to make their respective card combinations.

A player strives to make a winning card combination using his two Hole Cards and a fixed number of Community Cards (depending on the poker variant he is playing) to make the best five-card combination.

In Texas Hold'em, every player strives to make the best five-card poker hand using his two Hole Cards and Five Community Cards. The player with the best card combination is the winner.

In Pot Limit Omaha, a player should also make the best five-card combination. Every player initially gets four Hole Cards, out of which he discards two. He should then try to make a winning five-card poker hand with two Hole Cards and Five Community Cards.

The money you start with in a cash game or the entry fee in a tournament.
The player seated with the button in front of them during a poker hand. They are also the last to act on any betting round, giving the dealer position advantage on every hand.
The forced bet was put in the pot by the player seated directly to the left of the dealer during the first round of betting. This is usually half the value of the big blind.
This is the largest forced bet preflop. It is commonly double the size of the small blind.
The chips or money that players have bet on a hand. This money is up for grabs and goes to the player with the best five-card hand when the players show their cards.
Poker involves placing forced amounts, and they are called the Big Blind and Small Blind respectively. These forced amounts start the formation of "Pot", the minimum amount of money that works as an incentive for players to continue and win the game. As the game progresses, the Pot size (or the money on the table) also increases. The distribution of the cards starts from the player sitting to the immediate left of the Dealer and then proceeds in a clockwise manner around the table. The next player to receive the cards is the Big Blind. It is important to understand that the Small Blind starts the game by placing an amount which is usually half t of the blind posted by the Big Blind.
When the flop, turn and river cards are all on display, this is known as the board. Q. What is a Pre-Flop Round? Betting action that happens before the first three cards are dealt takes place preflop. This is the round of betting in which the small blind, big blind, and antes seed the pot to induce action.
Betting action that happens before the first three cards are dealt takes place preflop. This is the round of betting in which the small blind, big blind, and antes seed the pot to induce action.
The first three cards dealt face-up on the board are called the flop. This is followed by another round of betting before the next community card is dealt.
The fourth card dealt face-up on the table during a poker hand. Also known as Fourth Street in Texas Hold'em, it is followed by another round of betting.
The final card dealt face-up on the table during a poker hand. It is also called Fifth Street in Texas Hold'em as it is the fifth and final community card that precedes the final round of betting.
When the remaining players in a hand have to flip over their cards to determine who has the best hand after the final round of betting that comes after the river card.
Players may forego the action thinking that the cards they are dealt with are not good enough. Should they do so, they forfeit their cards by "Folding." This also puts them out of competition for that very hand.
A Wager is a token amount that acts as a minimum for other players to match in order to remain in the game.
A Call means that a player places an amount equal to the last-placed wager on the table.
When a player Checks, he is consciously declining the option to open the pot from his side and is rather transferring the action to the person sitting to his left. One can Check only when there is no wager in progress at that very instance.
A raise happens when a player increases the amount of the last-placed wager on the table. A player may do it when he/she has a better card combination or when he/she is bluffing.
If there is a bet and a raise in front of a player and they choose to raise it again it is called a re-raise or three-bet.
All-In is a unique scenario in which all the chips of a particular player are in the pot before the completion of the hand.
"Running it twice" occurs when two players are all-in before the river and decide to deal the remaining cards twice.
The two players decide to "run it twice", which means that the river card will be dealt with twice. 50% of the pot will go to the winner of the pot after the first river card is dealt, while 50% of the pot will go to the winner of the pot after the second river card is dealt.
We make allowances for players to join-in late for a Tournament. This process is called Late Registration and its length may vary as per the online tournament you're interested in. We mention the same in our in-game game Lobby on our apps and desktop software. Our Tournaments may allow one entry or multiple entries per player. This is defined in the tournament rules and format set by us and varies from tournament to tournament.
Some (not all) of our online gaming tournaments allow the players to unregister themselves from a tournament until a certain pre-specified time before the tournament begins. We request you to check the exact registration details of every Tournament that you're looking to play online. This may help you avert last-minute changes to your plans to a certain extent.
Tournament breaks are scheduled every 25 minutes past the hour and are 5 minutes long. You can find the break schedule per tournament in the Tournament lobby of our app or gaming software. Please note that we may not allow breaks in all of our tournaments and such information shall be conveyed well in advance.
Even the best card players may lose, and poker thus offers them a window to claw themselves back into the game. It is called a Re-Buy and it refers to a period of time (set at the start of the Re-Buy tournaments) where a player can re-enter if they lose all of their chips after purchasing them. Please note that only the Re-Buy tournaments offer this option and their prize pools are much larger as a result of multiple entries.
An add-on is an additional buy-in in a poker tournament in which a player can buy more chips than a player received with his/her original buy-in. This is similar to a top-up recharge in prepaid mobile phones.
A Re-Entry, as opposed to a Re-Buy, requires that players seeking to get back in the game are first eliminated from the tournament before they pay for the buy-in again. At that point, they are assigned to an entirely new seat.
A willing competitive card player can do a Double Re-Buy by paying twice the buy-in amount of the tournament.
The small fee that is charged by a brick-and-mortar casino or online poker room for hosting a poker tournament.
You finish 'in the money' in a poker tournament once the money bubble has burst and every remaining player receives prize money once they bust out of the tournament.
All the entry money contributed by players in a tournament to the total prize money that is awarded to players that make a deep run in the tournament is called a prize pool. The prize pool is divided up and commonly awarded to the top 10% of finishers in the tournament.
In poker, an overlay is a term used to describe the difference between a poker tournament's guaranteed prize pool and the total of the actual prize pool generated by entrants.
This is how many chips you begin with in a tournament or Sit 'N' Go (sit and go) game. All players begin with the same starting stack in normal tournaments.
A tournament with a smaller buy-in that is usually played at a single table in which the winner gains entry into a larger tournament as the prize.
This is a single-table tournament that normally involves ten players where the last player who survives wins the tournament. Satellites are usually sit-and-go tournaments.
The value of a card or hand used to determine which hands win and lose during a round of play.. An ace is the highest card rank and a royal flush is the highest hand rank.
The money bubble bursts when the last player in a tournament is eliminated before the prize money starts getting awarded. If the top 40 players in a tournament get paid, then the unlucky player that is eliminated in 41st place has busted on the bubble.
In multi-table tournaments (MTTs), we put a bounty on certain players which means a reward for whoever knocks them out of the game.
A bet made with a weak hand that makes it look stronger than it is to your opponents. A player hopes to make their opponents fold with this action.
An unpaired card that is used to determine the better of two near-equivalent hands. For instance, suppose you have AK and your opponent has AQ. If the flop has an ace in it, you both have a pair of aces, but you have a king kicker. Kickers can be vitally important in hold 'em.
If one player is all in and there are still multiple players with more chips to play within the pot, then they will play for a side pot that is above the value of the main pot. The all-in player is not eligible to win the side pot.
This is the player that sits directly to the left of the big blind in the first round of betting. They are the very first player to act in a poker hand.
This happens when there are just two final players remaining in a hand or a poker tournament. The winner between them will take down the pot or tournament win.
The pile of folded and burned cards in front of the dealer. Example: 'His hand hit the muck so the dealer ruled it folded even though the guy wanted to get his cards back.' Also used as a verb. Example: 'He didn't have any outs so he mucked his hand.'
When the player receives a pair of cards of the same value in the hole preflop in a poker hand - like pocket fours or pocket jacks.
The straddle is a forced blind -double the big blind amount, and is always put before the cards are dealt. It allows the player to act last in that round where players wanting to enter have to at least call the original player's blind raise, giving them the option to raise their blind raise, re-raise a raiser, check, or fold.
A losing poker player that lacks the experience or skill of his opponents. Better players make aggressive plays against the fish to try and win their money.
A winning poker player that often makes aggressive plays and takes money from the less experienced players at their table.
The Rake shall mean a percentage of the pot money placed by the user that is deducted by the Company as a fee towards the use of the products and services offered on the Website. The percentage deducted shall vary based on the amount of money placed by a player in the pot. Such percentage shall be determined at the sole discretion of the Company.
The Rake back shall mean a percentage of the Rake given to an Affiliate/user as an incentive.
VPIP is short for ‘Voluntarily Put INR in POT’, which refers to the frequency of players actively betting into the pot pre-flop, excluding small blind and big blind, unless small blind or big blind calls or raises.
PFR is short for ‘Pre-flop Raise’ that refers to the frequency of players raising pre-flop.
3-Bet refers to the frequency of players putting the third bet pre-flop after the blinds and a raise.
The % to fold when facing the opponent's 3-Bet pre-flop.
C-Bet is short for ‘Continuation Bet’, refers to the players’ frequency of continuing to bet on the flop after raising pre-flop.
It is the % to fold when facing the opponent's C-Bet on the flop.
It refers to the % to raise from the CO (Cut-off, one position before Dealer Button), BTN (Dealer Button) or SB (Small Blind) pre-flop when the pot is unopened.
It is the % to check and then raise on the flop when a player in later position bets.
Deal is where players at the final table unanimously decide to stop the play, and cash in their chips based on their current position and chip stack.
A deal is initiated when all players at the final table select 'Agree' in the deal making popup on the table. Players can see how many of the remaining players have selected 'Agree' so far by looking at the deal making Popup.

GAMEPLAY TUTORIAL

Please visit our Youtube page for English Hindi tutorials and learn how to play Poker. The Dealer shuffles the deck and uses it to distribute two cards to each player in a clockwise manner. As a player gets the disc, he or she becomes the dealer for that one round. An online or live Texas Hold'em Poker game usually seats up to 9 players. It involves investing a certain amount of money into the table (or the 'Pot') before any cards are distributed or dealt with amongst the players. Hence, this part is called 'Posting the Blinds' because the first two players have no clue about what cards they are going to be dealt (aka they are 'blind').
The goal at the end of all four rounds of play is to let all players make a combination of their cards and Community Cards and make a winning hand. Each of the players thus has seven cards to play with and to make a winning five-card combination from it. As usual, the last round starts with the player to the immediate left of the Dealer. Once the final round has concluded, all players reveal their cards (a process known as the Showdown), and a winner is declared on the basis of who has the best combination of cards
Pot Limit Omaha is structured exactly the same as Texas Hold'em-- but players are dealt four cards instead of two. Unlike Hold'em, where you can use one -- or even none -- of your hole cards to make the best hand, Pot Limit Omaha requires you to use two cards of your hand at showdown.

Pot Limit Omaha differs when it comes to figuring out the winner at the end of play as compared to Texas Hold'em. However, the Hand Rankings remain the same between the two.

  1. The players are allowed to use exactly two hole cards and three Community Cards to make their best hand possible. This also determines the winner.
  2. In case of a deadlock with regards to common weak cards with all the players, the winner is then decided based on the highest valued single card.
  3. All participants must use two cards of their own. In case they all have a straight board, they will complete it with their two cards to emerge as the winner.
  4. The relevancy and priority of cards are irrelevant in comparison to the strength of a hand.
Our Poker Tournaments conclude successfully when only one player wins all the chips or all remaining players qualify for the same prize as specified in the tournament structure. Players are eliminated from the tournament over the course of a tournament
Cash games are played with "real" chips and money at stake with no predetermined end time. Players can enter and leave as they see fit.

Please visit our Youtube page to know how to play Pineapple OFC Poker. This game aims to set your best hand and compare it against your opponent(s) to determine the scores. This is divided into 3 rows – bottom, middle, and top. The bottom and middle row comprise of 5 cards each, while the top row comprises just 3. So, a Pineapple OFC poker hand comprises a total of 13 cards (5+5+3).

Based on poker hand rankings, players need to set their cards into these rows following one primary rule – the bottom hand must be stronger than the middle hand, and the middle hand must be stronger than the top hand.

Each player is first dealt with 5 cards face-up. A player then begins to construct his/her hand using these 5 cards. Once this round is concluded, the players are dealt 3 cards each (face-down), of which they must use 2 cards and discard one. This continues until each player has completed constructing his/her hand (5 rounds of play in total). Once each player sets his/her hand, points are calculated and compared against each other to gather the final tally. Players are dealt in a style similar to that seen in Texas Hold 'em with a Small Blind, Big Blind and Dealer in three-handed games.

Remarks: Currently it is not available, we are updating it and it will be back soon with a new look.

The game of Pineapple OFC Poker follows a point system where players earn a set number of points for making certain hands. Each row is compared with your opponent's respective row, and scores are calculated based on the points secured by each player. Each row is assigned a value of one point. This means that if you were to beat your opponent in 2 rows - you would win 1 point from him/her (your two points minus opponent's 1 point). However, if you beat your opponent in all 3 rows – you would win a total of 6 points (known as sweep or scoop). Player scores are calculated clockwise, starting from the left of the button. This means that in a three-handed game, points are tallied first between the Big Blind and Small Blind, then the Small Blind and Dealer, and finally the Big Blind and Dealer.

Remarks: Currently it is not available, we are updating it and it will be back soon with a new look.

Apart from the basic points system, players can earn Royalties for hands like a Flush, Straight, Full House, Trips, etc. Hands have different points based on the row they are set in.

Royalty points are counted and compared with the total tally while calculating the score, and the player with the most points wins. He/she will win an amount equivalent to the points scored times the value of each point. These Royalty amounts are earned by a player regardless of whether they win that particular row or not. Additionally, bonuses negate each other (for example if two players have a flush at the bottom row – while the player with the higher flush earns one point for the row – the royalty points will be 0 instead of 4).

Remarks: Currently it is not available, we are updating it and it will be back soon with a new look.

Fantasyland is where you want to be! This part of the game is probably the most exciting, and rewards players with additional points. If a player manages to set Queens or better in their top row, they qualify for a "Fantasy Hand". This means that once that round completes, an additional round is dealt – only this time, the player who had a fantasy hand gets dealt either 14-17 cards (depending on the variant) face-up at one shot and sets his/her best 13 card hand. Opponents are regularly dealt with their hands (5+3+3+3+3). Additionally, a player can get a "recurring fantasy" hand if he/she manages to set either quad in the bottom row or by placing trips in their top row (in a fantasy hand). In this case, a player is dealt with another fantasy in the subsequent hand. There is no limit to the number of recurring fantasy hands that a player can get.

Remarks: Currently it is not available, we are updating it and it will be back soon with a new look.

Poker takes a day to learn but a lifetime to master. Learn more about Poker on our all new Poker School platform. It has:

  1. Video Chapters: The foundation to learning any game is getting your fundamentals right. Our lessons are broken down to help you understand a game of poker right from scratch. Crafted by experts, the lessons simplify poker and make learning fun with interactive tests.
  2. Practice Zone: Learning is impactful when there is application. At the PokerBaazi School, we have a dedicated zone for you to practice all the tips and tricks you’ve learnt in our lessons!
  3. Forum: Collaboration and communication is key to your learning process. The PokerBaazi School forum enables just that, by allowing budding players seek clarity and learn from a community of growing poker players.

Check out the website, or download the app from https://www.pokerbaazi.com/pokerbaazi-school

We offer a Chat feature to let players communicate with each other in a professional and jovial manner so that the game is conducted in the right spirit. However, this feature does not allow players to indulge in any unfair practice or discussion regarding the game.
This feature enables the players to write notes about other players. These notes are stored and can be viewed in the future. Once a note for a specific player is made, 'N' appears under the player's avatar. Notes for Texas Hold'em and Omaha are stored separately.
Poker is a skill-based game that requires thought, precision and the ability to perform under pressure. As such, we offer additional time in cash tables and tournaments in order to allow the player to make a carefully thought out move after considering the state of play at the felts.

If the auto-muck check box is selected then the showdown rules at the river are:

  1. The player who took the last aggressive action in the hand will show his hand first. If the aggressive player is the winner then the other player/players in the hand can muck their hand. If the aggressive player loses the hand then the aggressive player's hand will be shown first and then the winner's hand is shown.
  2. If everybody has checked on the river, then the first active player to the left of the dealer will show the hand to the table first. If the next active player has a better hand than the previous player, then he/she needs to show the hand to the table, or else if they are losing (with reference to all previous players) the hand will be automatically mucked and this sequence will continue for all players.

Example: For a 6 player table, 6 players (all have selected the auto-muck check box) have checked on the river and the 3rd player (player next to BB) has the second-best hand, and the player on the button has the best hand. The actions that will follow at showdown are:-

  • The first player will show the hole cards to the table
  • The second player will muck the hand
  • The third player will show the hole cards to the table
  • The fourth player will muck the hand
  • The fifth player will muck the hand
  • The sixth player will show the hole cards to the table as this player is the winner.
No, it doesn't. If you play your hand to the showdown and you hold the winning hand, it will always automatically be shown. This feature protects you from accidentally mucking a winner.

The straddle will work in the following conditions:

  1. The straddle will only be enabled if the straddle checkbox is checked before the hand.
  2. The straddle will only have an impact on the game pre-flop. Pre-flop, the minimum call amount is the straddle amount if the straddle check box is enabled. After the flop opens, the minimum bet amount will be the big blind amount.
  3. Straddle cannot be done on the dealer button. So the straddle can only be posted if 4 or more players are involved in a hand.

Running it twice is a method of determining the winner of a poker hand once all betting on the hand is complete but before the final card(s) (either community cards or other cards) have been dealt. In practice, this is only done when the hand has gotten down to the heads up and one player is all-in and the other player has matched their bet. Running it twice can be done after either the flop or the turn, but only after one of the two players is fully all-in. Both players must agree to run it twice in order for the procedure to be allowed.

Running it twice directs the dealer to deal with two sets of the final cards to be dealt, thus creating two different outcomes. The pot is split into two halves, and the first half of the pot is awarded to the winner of the hand using the first set of cards that were dealt and the second half of the pot is awarded to the winner of the hand using the second set of cards that were dealt.

GAMEPLAY TECHNICAL

Pineapple OFC poker tables are available only for Mobile application or Instant Play browser.

Remarks: Currently it is not available, we are updating it and it will be back soon with a new look.

Playing poker online is a close function of your internet quality and speed. We suggest that you use a fast Internet connection for the best gaming experience on PokerBaazi.

  • We recommend a high-speed broadband connection of at least 256 Kbps and above, with little or no packet loss and low latency to our servers.
  • You can check if you are experiencing any connectivity issues, packet losses and internet latency by following these steps:
    1. On your PC click on the 'Start' button, and select 'Run' and type 'cmd' without the quotes and press Enter.
    2. Type ping -n 10 www.pokerbaazi.com After a few seconds, a summary of the connection statistics from your computer to our servers will be displayed.
    3. For the best experience, the loss percentage should be 0% and latency should be lower than 400ms.

From the Browser, you can play on 3 tables simultaneously.

From the Desktop App, there are no restrictions.

From the Android App, you can play on 3 tables simultaneously.

From the IOS App, you can play on 3 tables simultaneously.

This can be happen due to the below mentioned reasons:

  1. If you are trying to play from territories outside India.
  2. If you are trying to play within the restricted state boundaries (Andhra Pradesh, Assam, Odisha, Telangana and Gujarat)
  3. If you are trying to play using a VPN(Virtual Private Network)
  4. If you are playing using a HUD(Heads Up Display) software.
  5. If you are trying to open more than 3 tables on the Mobile application or the Mobile/desktop browser.
  6. If there is a popup blocker.
  7. If there is Internet Fluctuation while entering any table.
  8. We recommend you to clear cache and cookies from browser and/or cache from the application and then re-login

Note: Incase all the above points are checked and you are still experiencing issues, please send us a screenshot/video of the same.. We will immediately get it checked with the technical team.

Chrome:

  • By default, Google Chrome blocks pop-ups from automatically showing up on your screen. When a pop-up is blocked, the address bar will be marked 'Pop-up blocked.'
  • Click on this icon in your address bar to allow popups from PokerBaazi and reopen the game lobby. If it still does not work, you may follow the below steps. At the top right of Chrome browser, click More and then click Settings. At the lowermost placed option named Advanced, click 'Privacy and Security.' Now click Content settings to go to Popups. Click the same and turn the setting to Allowed.

B. Firefox:

  • When blocking a pop-up, Firefox displays an information bar. If it hasn't been previously dismissed, you would see it just below your Bookmark's bar. The browser will also notify you with an icon in the address bar.
  • When you click either the Preferences button in the info bar or the icon in the address bar, a menu is displayed with the following choices:

    1. Allow/Block pop-ups for this site
    2. Edit Pop-up Blocker Preferences
    3. Don't show this message when pop-ups are blocked
    4. (show the blocked pop-up)
  • To access the pop-up blocker settings:

    1. Click the menu button (it would be marked as) and choose Preferences.
    2. Select the Privacy and Security panel.
    3. In the Permissions section, uncheck the box next to Block pop-up windows to disable the pop-up blocker altogether.

C. Internet Explorer 11:

  • Open Internet Explorer, select the Tools button and then select Internet options.
  • On the Privacy tab, go to Pop-up Blocker and clear the Turn on Pop-up Blocker check box.
  • Click OK to confirm, and that's it. You can now start playing poker online!

D. Internet Explorer 10:

  • Click the Internet Explorer icon on the desktop to open the program.
  • Click the Tools button in the toolbar at the top of the browser window.
  • Select Internet Options from the Tools menu.
  • Click the Privacy tab in the Internet Options pop-up window.
  • Clear the check mark next to 'Turn on Pop-Up Blocker' so that it is deselected.
  • Click OK.

E. Safari:

  • Click Safari in the browser menu. You will find it at the top of the screen.
  • Choose Preferences when the drop-down menu appears. Alternatively, you can also use the Command and Comma key together.
  • Click the Security tab to open the Security Preferences window.
  • In the Web content section, clear the check box next to the option called Block pop-up windows.
If a user has minimised the app or lost Internet connectivity for 5 minutes then he will be logged out and a pop up saying session time out error will be shown.
Please uninstall the old app and then download the new app from https://www.pokerbaazi.com/go-mobile and install it.
You can download the new app from our website https://www.pokerbaazi.com/go-mobile. Please uninstall the old app before installing the new one.

Please uninstall the old app and then download the new app from https://www.pokerbaazi.com/go-mobile and install it.

  1. The downloaded APK should be fully downloaded before installing.
  2. The Android version should be 7 or above.
  3. If there is an Internet Fluctuation while login to your account.

Note: In case all the above points are checked and ensured and if the still issue persists, we request you to share the screenshot/video at support@pokerbaazi.com or chat with us. We will immediately get it checked with our technical team.

Please check the following points:

  1. Your Login credential should be correct.
  2. Your phone number should be correct and validated.
  3. App should be updated.
  4. Android version should be 7 and above.
  5. We also recommend you to clear cache and cookies from the browser and cache from the application and then re-login.
  6. If there is an Internet Fluctuation while login to your account.

Note: In case all the above points are checked and ensured and if the still issue persists, we request you to share the screenshot/video at support@pokerbaazi.com or chat with us. We will immediately get it checked with our technical team.

Yes, PokerBaazi does have a bug bounty program. To know more, please mail us on engineering@pokerbaazi.com

ABOUT US

Established in 2014, PokerBaazi.com is the brainchild and industry leading online venture of Baazi Games, a disruptive entity in India's nascent online gaming industry. The latter has a proven track record of providing an excellent online gaming experience over the past several years, and it offers its services through online fantasy leagues and other popular sports ventures.

Navkiran Singh: Founder & CEO - Baazi Games

Puneet Singh: Co-founder & COO - Baazi Games

Anirudh Chaudhry: Co-founder & COO - Pokerbaazi.com

Avneet Rana: Co-founder & CTO - Baazi Games

Varun Ganjoo: Co-founder & CMO - Baazi Games

Sudeep Godara: Head of Business Intelligence - Baazi Games

Yes, PokerBaazi has developed its own app and software:

  1. Android App and Windows platform can be downloaded from our website (https://www.pokerbaazi.com/go-mobile).
  2. You can also download our iOS apps for your iPhone and Mac from the Apple store.
  3. Users can also play directly from the web browser without having to download the app on their device.

Below are the few reasons many:

  1. Best of Poker Variants: Best of Poker variants for you. Variety is the spice of life. PokerBaazi, being the leading online poker website in India, offers two of the most popular poker variants, viz., Pot Limit Omaha and Texas Hold'em Poker, to all its players.
  2. Leading Mobile App: Hit the poker felts anytime, anywhere with our homegrown, purpose-built poker app that offers smooth gameplay, the option of multi-tabling, and a number of best-in-class features.
  3. Responsible Gaming: When you play with PokerBaazi, you’re playing with the best. We give you the power to control your game using custom tools to equip you for success.
  4. Secure & Reliable: We have put in place several safe, secure and ultra-fast payment gateways that offer hassle-free transactions every single time.
  5. Lightning Fast Deposits & Withdrawals: Jump into the action and claim your winnings instantly with our lightning-fast payment options. Want to make a deposit? Check out the accredited institutions we partner with.
  6. Certified Software: Your personal and financial identity is safe with us. Our security features protect your personal information and other data from misuse. We also have an internationally-certified gaming software to offer you the best possible experience.
  7. 24x7 Customer Support: No matter what the time or place may be, we're listening. Please feel free to contact our customer care center for any query or assistance that you might need- be it before the game begins, during the game or after it has ended.

You can connect with us through our dedicated chat and email support.

Chat: Monday to Sunday from 09:00 -00:00 hours.
Email: You can write to us at support@pokerbaazi.com, open 24*7.
For banking and money-related questions, please write to us at banking@pokerbaazi.com
For business/marketing proposals, please write to us at info@pokerbaazi.com mentioning your contact number.
For any feedback or assistance, please email to us at support@pokerbaazi.com
For Baazi Care/ Counselor assistance, please email to us at baazicare@pokerbaazi.com
To know more about PokerBaazi.com, please write to us at info@pokerbaazi.com

POKERBAAZI: LEGALITY & COMPLIANCE

PokerBaazi has legally obtained a valid license required to operate the Poker games of skill on its platform from the relevant Nagaland authorities for its website www.pokerbaazi.com under Nagaland Prohibition of Gambling and Promotion of Online Games of Skill Act, 2015 and it also complies with all the licensing rules & regulations mandated by the said Act. Gaming/gambling in India is under the State List under the Constitution of India and hence the State Government (and not the Central Government) has power to make laws, legislations, rules and regulations for its own State on any State subject including 'gaming/gambling'. In the present case, Nagaland government has the power to make or amend laws/policy for the State of Nagaland including the said Act which does not require permission from the Government of India (Central Government).

1. PokerBaazi is a licensed online gaming service provider in India and it does not operate outside the country. If you are residing outside the Indian boundaries then you cannot play at PokerBaazi.com.

2. If you are within India except for the restricted states (Andhra Pradesh, Assam, Gujarat, Odisha, and Telangana) then you are allowed to play at PokerBaazi.com only if your transactions and taxation are through an Indian bank account.

PokerBaazi is a licensed online gaming service provider in India and it does not operate outside the country. You cannot access its services from outside India.

We are glad you asked this question. We are the most trusted online poker website in India. We have a sophisticated gaming software that is responsible for the reshuffling as per international rules and norms. We also use an algorithm known as public domain PRNG algorithm for our gaming applications. It is internationally verified by iTech Labs, Australia.

Our RNG software is certified by iTech Labs, Australia, which is one of the top international software certification labs in the world. You can read our certification on https://www.pokerbaazi.com/rngcertification.

PokerBaazi has a stringent security policy that is centered on transparency. The whole game, starting from the dealing of hole cards to the opening of community cards, is driven by our internationally-certified Random Number Generator (RNG) software over which we have no manual control.

Our RNG software is certified by iTech Labs, Australia, which is one of the top international software certification labs in the world. You can read our certification on https://www.pokerbaazi.com/rngcertification. We understand that a bad run at Poker is frustrating at times, but we strongly believe in the fact that Poker in the long run is a mix of good and bad hands.

There are players who have made handsome winnings at PokerBaazi and we, as administrators, take no profit in a win or loss of any individual player. We cannot guarantee whether your next hand would be a winning or a losing hand, but we wish to see good Poker lovers like you winning at PokerBaazi. We are confident that as passionate players of the game, you will understand and respect the same.

  1. PokerBaazi has a stringent security policy that is centered on transparency. The whole game, starting from the dealing of hole cards to the opening of community cards, is driven by our internationally-certified Random Number Generator (RNG) software over which we have no manual control. Our RNG software is certified by iTech Labs, Australia, which is one of the top international software certification labs in the world. You can read our certification on https://www.pokerbaazi.com/rngcertification
  2. PokerBaazi.com is a member of Internet And Mobile Association Of India (IAMAI) & All India Gaming Federation (AIGF). AIGF is the apex Industry body for Online Skill Gaming in India. AIGF'S self Regulation charter for Online Skill Gaming is based on the principles of transparency. Integrity and Responsible Gaming.
  3. PokerBaazi has legally obtained a valid license required to operate the Poker games of skill on its platform from the relevant Nagaland authorities for its website www.pokerbaazi.com under Nagaland Prohibition of Gambling and Promotion of Online Games of Skill Act, 2015 and it also complies with all the licensing rules & regulations mandated by the said Act.
  4. Pokerbaazi has valid agreements with various payment gateways to facilitate its Users to transact freely and securely on its website.

GAMEPLAY NAVIGATION

Please follow the below steps to register in a tournament.

  1. Login to PokerBaazi Mobile Application or Desktop Client.
  2. Select the Tournament Tab in Desktop Client and Tournaments Tab in Mobile Application.
  3. Click on any of the subcategories (All Games, Satellites, or Ongoing series) to check all running tournaments.

You can find these tournaments from the tournament lobby by following these steps:

  1. Login to PokerBaazi Mobile Application or Desktop Client.
  2. Select the Free Entry Tournaments Tab in Desktop Client and Freerolls & Practice Tab in Mobile Application to check all the available tournaments.

You can find these tournaments from the tournament lobby by following these steps

  1. Login to PokerBaazi Mobile Application or Desktop Client.
  2. Select the Tournament Tab in Desktop Client and Tournaments Tab in Mobile Application.
  3. Click on the Filter icon and select “Knock Out” or “Win the Button” from the Format category to check all the available PKO, KO, and WTB tournaments.

Please follow the below steps to check the same:

  1. Login to PokerBaazi app/client.
  2. Click on the tournament which you want to play.
  3. Click on Structure to know the Tournament starting stack, TimeBank, Late Reg, Rebuy, Addon, Break, Required players, Max player per table, Stakes Level, Ante in desktop client.
  4. Click on any tournament you want to play in the Mobile application, you will see four tabs at the top Details, Entries, Prize, & Tables to check all the details of the tournament.

With PokerBaazi, playing online poker is a breeze. We suggest you take the following steps to register yourself:

  1. Login to your PokerBaazi account on Phone Application/Desktop Client/Play Now.
  2. Visit the game Lobby and click on “TOURNAMENTS”.
  3. Click on the tournament you want to register.
  4. Once the tournament starts, a table will appear automatically.

Every tournament has a fixed start time which you can check in the tournament structure of that tournament. However, you will also be getting a certain time to enter the tournament after the tournament has started. We suggest you take the following steps to register before the late reg:

  1. Login to your PokerBaazi account on Phone Application/Desktop Client/Play Now.
  2. Visit the game Lobby and click on “TOURNAMENTS”.
  3. Click on the tournament you want to register.
  4. Once the tournament starts, a table will appear automatically.

Please note that the status column of the tournament lobby will show you as “late registration” if the late registration is available for the particular tournament.

You can Unregister from the tournament on which you registered only before the tournament start time. We suggest you take the following steps to unregistered before the tournament start time:

  1. Login to your PokerBaazi account on Phone Application/Desktop Client/Play Now.
  2. Visit the game Lobby and click on “TOURNAMENTS”.
  3. Click on the tournament on which you are registered or My Tourneys.
  4. Click on the “unregister” tab to unregister from the tournament.

We suggest you take the following steps to re-register.

  1. Login to your PokerBaazi account on Phone Application/Desktop Client/Play Now.
  2. Visit the game Lobby and click on “TOURNAMENTS”.
  3. Click on the tournament you want to register.
  4. Once the tournament starts, a table will appear automatically.

Please note that the re-registration can only be done before the late registration period.

Please follow the below steps to check the cash tables.

  1. Login to your PokerBaazi account on Phone Application/Desktop Client/Play Now.
  2. Visit the game Lobby and click on Category “CASH GAMES” to check all the cash tables.
  3. Click on the subcategory “Texas Holdem” or “PLO”(4 cards or 5 cards) to check all the available tournaments in the desktop client.
  4. Click on the Filters tab or the name of the games and stake type to filter the game/table of your choices.

Please follow the below steps to play a Run It Twice Table:

  1. Login to your PokerBaazi account on Phone Application/Desktop Client/Play Now.
  2. Visit the game Lobby and click on Category “CASH GAMES” to check all the cash tables.
  3. You will see the “✌“ symbol which is referred to as Run It Twice Table on desktop client.
  4. You will see the “RIT” icon which is referred to as Run It Twice Table on mobile application.

Please follow the below steps to register in a tournament.

  1. Login to your PokerBaazi account on Desktop Client/Play Now.
  2. Visit the game Lobby and click on “CASH GAMES”
  3. Click on the “PLAY” tab for the stake you want to play.
  4. Again click on the “PLAY” button to enter the cash table.
  5. Click on the “i” icon given on the table to know the structure of the cash table.
  6. In the mobile application, open the “Cash Games” from the game lobby and select the game mode and buy-in, on which you’d like to play to check the details of the table.

Please follow the below steps to enter a Cash table:

  1. Login to your PokerBaazi account on Phone Application/Desktop Client/Play Now.
  2. Visit the game Lobby and click on “CASH GAMES”.
  3. Click on the “PLAY” tab for the stake you want to play in the desktop client & in the mobile application, click on the stake you want to play on.
  4. Again click on the “PLAY” button to enter the cash table in the desktop client & select the table of your choice.

Poker is a close function of playing etiquettes and common sense. In order to exit or leave a cash table, first, you need to click on the “LEAVE SEAT” icon on the cash table and then cross out the table. In the mobile application, open the hamburger option and select the leave seat option first and then click on the exit table.

Note: In case the above steps are not properly followed, the table will be continued and the balance might get deducted as Small Blind and Big Blind.

Please follow the below steps to check Pineapple OFC poker tables.

  1. Login to your PokerBaazi account on Phone Application/Play Now.
  2. Click on “Pineapple OFC” to check all the Pineapple OFC poker tables.

Remarks: Currently it is not available, we are updating it and it will be back soon with a new look.

Please follow the below steps to register in a tournament.

  1. Login to your PokerBaazi account on Phone Application/Play Now.
  2. Click on “Pineapple OFC” and then click on any table for which you want to know the structure.
  3. Click on the Information option given on the table at the top right corner to check the structure of the Pineapple OFC poker table.

Remarks: Currently it is not available, we are updating it and it will be back soon with a new look.

Please follow the below steps to register in a tournament.

  1. Login to your PokerBaazi account on Phone Application/Play Now.
  2. Click on “Pineapple OFC” and then click on any table for which you want to play.
  3. Click on the down arrow option to join the table.

Remarks: Currently it is not available, we are updating it and it will be back soon with a new look.

You can find these tables under the Cash Tables lobby by following these steps:

  1. Login to PokerBaazi Mobile Application or Desktop Client.
  2. Select the Cash Games Tab in Desktop Client and Freerolls & Practice tab in the Mobile Application to check all the available tables. Under this, you will find the Play money or Practice category where you can find all the Play money tables.

Playing with different colors often gives a new perspective to a game. With us, it is as easy as 1-2-3.

  1. Log into your PokerBaazi account on the PokerBaazi Phone Application.
  2. Open any cash table and click on the hamburger button.
  3. Click on the “ Table themes” option to change the theme as per your need.

You can follow these simple steps to mute the sound effects:

  1. Log into your PokerBaazi account on the PokerBaazi Phone Application.
  2. Open any cash table and click on the hamburger button.
  3. Click on the “Table Settings” option and find the Toggle button of Sound to disable the sound.

You can follow the below-mentioned steps to change your avatar:

  1. Log into your PokerBaazi account on the PokerBaazi Phone Application.
  2. Click on your avatar at the top left corner.
  3. On the following page click on your avatar again and select the avatar of your choice.

Please follow the steps below to change the “in-game setting”:

  1. Log into your PokerBaazi account on the PokerBaazi Phone Application.
  2. Open any cash table and click on the hamburger button.
  3. Click on “Table Settings” to enable to disable Hand Strength, Stack in BB, Auto Table Switch, or Auto muck.

You can do so by clicking the “replayer” option given on the table you are playing. Or the hand history button at the bottom left of the table.

You can now mute chats of all users or spectators chat from the chat box itself. You can just tick the box of ‘Mute Spectator Chat’ or ‘Mute All chats’.

Yes, you can hide the chat bubbles from the chat box itself. Just ticket the box of ‘Hide Chat Bubbles’ to stop seeing them whilst playing on the table.

At the bottom left corner of the table in your phone application, you will see 10 horizontal bars that glow as per the strength of your hand. You can tap on the bars to check the entire list of Poker hand strengths.

REGISTRATION

Please follow the below steps to register yourself in PokerBaazi.com:

  1. Visit our website www.PokerBaazi.com OR Mobile Application or Desktop Client.
  2. Click on the option “Create an Account” in the Browser and Create an account in Application/Client.
  3. Enter Username (avoid using your name or any offensive name or your phone number or anything that reveals your identity or any that is confidential) Phone Number and the invite code(if any)
  4. Click on SEND OTP and enter the OTP you received on your phone number.
  5. Enter a complicated Password- It must contain at least 1 Uppercase, 1 Lowercase, 1 number, and 1 of these special characters !@#$* and length between 8 to 20.
  6. Check on “have a promo code? (if any).
  7. Check on “I agree to PokerBaazi's Terms of Use” (suggestion kindly read it before agreeing) and then click on SUBMIT.

You are registered in PokerBaazi.com.
NOTE: To update Personal information, KYC, Account details, Two-step-verification, you will be required to verify your email here for which the OTP was sent to you on your registered email address.

In case you don't receive OTP to verify your mobile number, we suggest you restart your Mobile (Network Congestion) & try again. If you still face the same issue please contact customer care via chat or email.

In case you don't receive an OTP on your email, please check your email spam & junk files & if you still face the same issue please drop an email to us at support@pokerbaazi.com or chat with us.

VERIFICATION & KYC

Please follow the steps to verify your email address:

  1. Login to your PokerBaazi account through a web browser and mobile application.
  2. On the web browser click on “Verify Account” and enter your email address.
  3. In the mobile application, tap on the avatar followed by ‘My Profile’, add your email in the email box and tap on verify.
  4. Enter the OTP tab to receive OTP on your registered email address to verify your email address.

Please note that you may change your email address before verifying the email address which you updated at the time of registration.

Follow the steps to update your KYC.

  1. Login to your PokerBaazi account through PokerBaazi.com or your mobile application.
  2. In the mobile application, tap on your avatar and click on My Profile, on the following page upload your address proof, PAN card number and bank details.
  3. On the web browser, click on My dashboard and then ‘KYC’ on the following page. Upload your address proof, enter your PAN card number and update your bank details.
  4. Save the details and wait for the KYC to be approved.

NOTE: While uploading KYC, please ensure that the image format should be JPG, PNG & JPEG, the file size should be less than 5 MB and the image should be clear and readable. We accept the bank details of most of the banks. However, the withdrawal is not possible in:

  • Minor bank account
  • Joint bank account
  • Company’s bank account
  • Post Office account
  • Any bank account of restricted state
  • Any international bank account

Aadhar Card (front & back side), Pan Card (Number) and bank details are the three mandatory documents required for KYC.
In case you don’t have an Aadhar card as an address proof, kindly submit the soft copy of any one of the following documents:

  1. Driving License - Front Copy
  2. Voter ID - Front and back copy

NOTE: Ensure all the documents should be under the same name only.

There could be any of the following reasons for that:

  1. If you are trying to enter an incorrect ID number.
  2. If you are trying to upload an image that is more than 5 MB.
  3. If you are trying to upload an image that is not JPEG, JPG, or PNG.
  4. If you are trying to upload any random Image in the KYC section.
  5. If you are trying to upload an unreadable image of your address proof.
  6. If there is an Internet Fluctuation while uploading documents.
  7. We also recommend you to clear cache and cookies from the browser and cache from the application and then re-login.

NOTE: In case all the above points are checked and ensured. If the issue still persists, we request you to share the screenshot/video. We will immediately get it checked with the technical team.

You can use any third party website to compress the file under 5MB.
Eg: http://compressimage.toolur.com/

Pending: Not to worry, if it is pending, it means we are reviewing the details. You can still continue playing and deposit/withdraw money from your account. For any further assistance on this you can write to us at support@pokerbaazi.com or Chat with us.

Rejected: Please be informed that your KYC might be rejected due to any of the following reasons. If it is not due to any of these, please write to us at support@pokerbaazi.com or chat with us.

  • Document Image not clear
  • Uploaded any random Image
  • Uploaded KYC is of under 18 age
  • NRI KYC
  • International KYC
  • Mismatch in KYC and Bank details
  • Minor PAN card
  • Restricted State KYC

Please be informed that KYC/Bank details once updated cannot be changed.

In case there is a mismatch, please drop your KYC documents along with the bank statement/passbook/cheque at support@pokerbaazi.com or chat with us. Our team will review and get back to you with the resolution.

Yes, it can be changed for which you need to provide supporting documents e.g. (Bank Passbook, Cheque leaf, online Bank Statement, etc.) clear snapshot where in your name, bank name, bank address/name of the branch, bank a/c number and IFSC code can clearly be seen. You need to email us from your registered email id mentioning the same at support@pokerbaazi.com with a subject: “Request to change Bank details” along with a reason or you can also chat with us.

LOGIN CREDENTIALS & ACCOUNT SECURITY

You can retrieve your PokerBaazi account username by following these steps:

  1. Login to www.pokerbaazi.com or log in from a desktop client or mobile application.
  2. Click on the “forgot password?” option under login.
  3. Enter your registered email address or username and click on continue.
  4. You will receive an email addressing your username.

No, the username associated with an account, once created, can not be changed. In the online poker circle, all the reputation a player builds is directly linked with the username. Changing the username will allow the user to disguise his/her reputation. Hence, such a change is not allowed.

You can reset your PokerBaazi account password by following these steps:

  1. Login to www.pokerbaazi.com or log in from desktop client or phone application.
  2. Click on the “forgot password?” option under login.
  3. Enter your registered email address or username and click on continue.
  4. Enter a new password and enter the OTP received on your registered email or mobile number.
  5. Click on the Reset Password button to reset it.

Note: We always suggest to keep changing your PokerBaazi account's password. It can be difficult to figure out if someone else is using your account, so by changing your password consistently, you reduce the risk that other people will have frequent access to your accounts. Consider changing your password every few months to be on the safe side.

In case you don’t receive OTP to verify your mobile number, we suggest you restart your Mobile (Network Congestion) & try again. If you still face the same issue please contact customer care via chat or email.
In case you don’t receive an OTP on your email, please check your email spam & junk files & if you still face the same issue please drop an email to us at support@pokerbaazi.com with a subject: “Request to Reset Password” along with a reason or chat with us.

Sharing or distribution of the password with any other user/ person/ group or any third party is strictly prohibited. PokerBaazi.com is not responsible if your account is accessed or opened by others using your password. You are held legally responsible and liable for all of your activities on the website made from your Account, whether or not made by you.

Please follow the below given steps in order to change your password:

  1. Login to your PokerBaazi account through a web browser or your mobile application.
  2. On the web browser, click on Account security from the list on the left and enter your current password followed by your new password and click on ‘Save’.
  3. In the mobile application, tap on your avatar and open “My Profile”, on the following page tap on “Account Security” at the top right corner of the screen.
  4. Tap on change password and enter your current password followed by your new password and then tap on Change Password button to reset the password.

Note: We always suggest to keep changing your PokerBaazi account’s password. It can be difficult to figure out if someone else is using your account, so by changing your password consistently, you reduce the risk that other people will have frequent access to your accounts. Consider changing your password every few months to be on the safe side.

Please follow the steps below to enable two-step verification:

  1. Login to your PokerBaazi account through a web browser or mobile application.
  2. In the mobile application on “Profile Avatar” and select “My Profile” from the menu, tap on “Account Security” at the top right corner of the screen.
  3. Tap on the toggle button of Two Factor Authentication and enter the OTP received on your registered mobile number.
  4. On the web browser, click on Account security from the list on the left, click on ‘2 Step Verification’, click on the toggle button.
  5. Enter the OTP sent to your registered email or mobile number.

PERSONAL INFORMATION

You can change it in a whiff! Just login to your PokerBaazi application, tap on avatar and open ‘My Profile’ from the following menu. You will see the genders there which you can select and exit the page. Your Gender will be updated.

Yes, the phone number can be changed by emailing at support@pokerbaazi.com from your registered email id with a subject: “Request to change Mobile number” & mention the New Mobile Number along with a reason or you can also chat with us.

Note: Please make sure the New Mobile Number should not be registered with PokerBaazi.com previously.

Date of Birth once entered while updating your profile cannot be changed. However if you have entered the wrong date of birth while updating your profile, then it can be changed by emailing at support@pokerbaazi.com from your registered email with a subject: “Request to update Date of Birth” & mention the DOB along with a reason or you can also chat with us.

Note: Before rectifying your DOB, please ensure that the KYC is verified in your account. DOB should match with your KYC and also it should be 18+.

Once the Email address is verified, it cannot be changed.

In case the email address is not verified, then you will get the option to update the correct or valid email address.

Please note that while verifying your email address, if you enter an incorrect email address, then you will not receive the OTP.

Also, note that the email address should not be registered with PokerBaazi.com previously.

You can follow the below-mentioned steps to change your avatar:

  • Log into your PokerBaazi account on PokerBaazi Phone Application.
  • Click on your avatar at the top left corner of the home page of the app.
  • On the following page click on your avatar again and select the avatar of your choice.

ACCOUNT BALANCE

The Balance is divided into 3 parts which are as follows:

  1. Win: Any amount that is wagered on the tables, or is won in ring games and the tournament is considered in your winnings balance. This component is withdrawable and there will be a 30% TDS on Winnings above INR 10,000 at the time of Withdrawal. TDS will NOT be deducted on a player’s Deposit amount.
  2. Deposit: This is the amount that you deposit in your account when you buy chips. This component is withdrawable without any deduction of tax. The deposit component of your balance is given second preference while withdrawing. Whereas while taking a seat on a ring game or buying in a tournament, it is given first preference.
  3. Real Cash Bonus: Winnings of all the Free Entry tournaments are in the form of Real Cash Bonus. All other promotions run by PokerBaazi.com such as Royal Flush Bonus, Deposit Bonuses, or any other promotions are also in the form of Real Cash Bonus. These chips are not directly withdrawable but can be converted to withdrawable/winnings after you use them on the ring games. The Real Cash Bonus component of your balance is given last preference while taking a seat on a ring game or buying in a tournament.
  4. Commission: The real cash prize (redeemable chips) claimed from Baazi reward’s Loyalty rewards program or the cashback which gets credited every Monday on the basis of your reward points earned in a calendar week is called commission balance. This can directly be withdrawn with a TDS of 5% or you can transfer it to win balance to play your favorite games.

Play money chips do not have any monetary value and are only useful to practice poker under the play money section of the game lobby.

INVITE & EARN

With our all-new Invite & Earn program, you can earn up to INR 25000 Real Cash bonus. Share your invite code with your friends and earn bonus multiple times for every friend you invite as you will earn a 20% bonus on each deposit your friend makes.

What else you need to know:

  • The refer a friend program activates immediately after your friend signs up using your invite code and it is valid for every deposit they make in the next 45 days.
  • The bonus is subject to your friend completing their KYC.
  • In case if your friend deposits before completing their KYC, the bonus against such deposits will be credited cumulatively post their KYC verification.
  • You can get upto INR 2000 RCB for every friend you invite to PokerBaazi.
  • The total bonus you can avail through the refer a friend program is capped at 25000 RCB.

Your invite code is available in your mobile application as well as your dashboard on our website www.PokerBaazi.com. In your mobile app, tap on the Invite & Earn button at the bottom of the homepage to find your Invite code.

On the web browser, go to your dashboard and click on Invite & Earn to find your invite code. You can share your invite code with your friends using Twitter, Facebook, Whatsapp or copy the code and share it with your friends using any other platform.

Checking your invited friends list is as easy as sharing the code with your friends.

  • Login to your PokerBaazi account using mobile application or web browser.
  • Go to the Invite & earn page in your mobile application and tap on ‘Friends invited’ option to see the full list of friends you have invited to PokerBaazi.com.
  • On the web browser, go to your dashboard, click on ‘Invite & Earn’, on the following page click on ‘Friends Invited’ to see the full list of friends you have invited to PokerBaazi.com.
  • Also, when you click on Invite & Earn in your mobile application or on the web browser under dashboard, you will see the count of friends invited on the ‘Refer & Earn’ tab.

To check your invite & earn bonus summary, you can follow the below steps:

  • Login to your PokerBaazi account using mobile application or web browser.
  • Go to the Invite & earn page in your mobile application and tap on ‘Transactions’ option to see the detailed history of bonus earned through invite & earn program.
  • On the web browser, go to your dashboard, click on ‘Invite & Earn’, on the following page click on ‘transactions’ to see the detailed history of bonus earned through invite & earn program.
  • Also, when you click on Invite & Earn in your mobile application or on the web browser under dashboard, you will see the amount of bonus earned and bonus left to be earned on the ‘Refer & Earn’ tab.

No, there is no such limit on inviting people to PokerBaazi however, there is a limit of INR 25000 that you can earn by inviting friends. If this limit gets exhausted, you will not earn a bonus on further invites.

MY GAMEPLAY & TRANSACTIONS

Follow the steps to check the coins you have accumulated:

  • Login to www.pokerbaazi.com
  • Click on “my dashboard” and then click on “cashier”.
  • Click on the 'view' button and enter the date range according to your preference on the following page.
  • Click on “Ok” and it will show you the coins that you have accumulated.

Follow the steps to check the tickets in your account.

  • Login to www.pokerbaazi.com or log in from a desktop client or phone application.
  • Click on “my dashboard” and then click on “my tickets” and for desktop client or phone application click on “your avatar” followed by My tickets.
  • You will see two sections one is current tickets and the other is past tickets where you can see the used or expired tickets.

Please note that you can also check the ticket in which you were registered in the past by clicking on “Past Event”.

Follow the steps to check the balance breakup of your account.

  • Login to www.pokerbaazi.com or log in from a desktop client or phone application.
  • On the web browser click on “my dashboard” and then click on “cashier” to know all your balance break up.
  • For desktop client or phone applications also, click on “Cashier”.

Follow the steps to check the transaction history of your account.

  1. Login to www.pokerbaazi.com or log in from a desktop client or phone application.
  2. On the web browser click on “my dashboard” and then click on “Wallet Transactions” to check all the transactions you made in your PokerBaazi account.
  3. For desktop client or phone applications also, click on “my transactions” under “cashier” to check all the transactions you made in your PokerBaazi account.
  4. Here you can view Wallet summary, Commission Summary, Rewards transactions, Bonus Summary, All TDS summary, and All Transaction.
    1. Deposits Summary: You can check your deposit status,
    2. Withdrawals Summary: You can check your withdrawals status and transactions there.
    3. Reward Summary: You can check all your prizes claimed from the Loyalty rewards program or you can check weekly cashback under the Cashback program.
    4. Bonus Summary: You can check all the bonuses that you received against any promotion you participated in like Royal Flush, Leaderboard, etc.
    5. All TDS summary: You can check all your TDS deductions on your withdrawals in this section.

Follow the steps to check the Hand history of your account.

  1. Login to www.pokerbaazi.com or log in from a desktop client or phone application.
  2. Click on “My Dashboard” and then click on “History” to check all the hands you have played in Cash Games, Tournaments, or Pineapple OFC poker.
  3. For desktop clients, click on “Game history” under “cashier” to check all the hands you played Cash Games, Tournaments, or Pineapple OFC poker.
  4. For mobile application, click on your Avatar and click on Hand history to check all the hands you played on cash games, tournaments or pineapple OFC poker.

OPT OUT COMMUNICATION

A player can opt out as follows:

  1. For Push Notifications, uninstall the PokerBaazi app.
  2. For Emails, click the unsubscribe button on any of the emails sent by PokerBaazi.
  3. For SMS, email support@pokerbaazi.com with the subject 'Request Opt out of SMS' from your registered email id or chat with us.

It is the player's responsibility to opt out of the promotional communication sent by PokerBaazi. PokerBaazi cannot be held responsible for sending any promotional communication to a player during a poker break or account suspension period.

DEPOSIT

PokerBaazi is the most trusted online poker website in India. We take your financial transactions very seriously and process all your payments securely through our payment gateways. You can deposit money in your PokerBaazi account by the following below mentioned steps:

  1. Go to www.PokerBaazi.com or PokerBaazi application and log into your PokerBaazi account.
  2. For web browser click on ‘ADD MONEY’ and for PokerBaazi phone application click on ‘ADD CASH’ in the cashier section and for desktop application click on ‘ADD CASH’.
  3. ENTER AMOUNT AND enter the deposit code if you have any and then CLICK NEXT.
  4. Click on the payment gateway you want to choose.
  5. Before clicking on the Pay button, please check the declaration which says 'I agree that I am not from Telangana, Assam, Odisha, Gujarat and Andhra Pradesh'. Please note that you do not have to check if you belong to any of the aforementioned states.
  6. Select the payment option, enter your bank, card details, and OTP to confirm the payment, and then click 'Pay.' For mobile application, select your preferred payment mode and follow the onscreen instructions.

NOTE: Please do not refresh or close the webpage while the deposit is in process.

You can deposit on PokerBaazi.com starting from INR 25.

Yes, PokerBaazi is a responsible gaming platform where daily, weekly, and monthly deposit limits and transaction counts are restricted. Customers can increase/decrease his/her deposit limit/transaction count and the allowed deposit amount for a particular day can be checked under the “allowed amount” section on the deposit page.

The allowed amount on the deposit page is the limit of that particular day and week you have left to deposit in your PokerBaazi account. If you will try to deposit an amount exceeding your existing limit, it will restrict you from doing so.

You can deposit an amount in your PokerBaazi account using any of the following options at a time:

  • Credit or Debit card
  • Net Banking
  • Wallets
  • UPI

PokerBaazi is licensed to operate only in India. As such, we cannot allow our players to use International cards to deposit money in their PokerBaazi accounts. Only Indian banks are allowed to deposit money in your account.

  • Reason 1: All the fields in the personal information section should be completed.
  • Reason 2: Please check the Allowed amount. The allowed amount gets calculated as per your daily, weekly, and monthly deposit limits and transaction counts. Reason 3: If you are depositing less than INR 25.
  • Reason 4: In case your KYC is not updated then your daily transaction limit is 15000 and your lifetime deposit limit is 30000.
  • Reason 5: In case you are using any deposit code, the minimum amount should not be less than the required deposit amount.
  • Reason 6: If you are using a deposit code, it should be valid and should not be expired.
  • Reason 7: If you are depositing via any wallet, then please check the wallet limit/balance.
  • Reason 8: If you are using a foreign bank’s credit/debit card for deposit.
  • Reason 9: If you are depositing with your American Express card via any other gateway except Payu.
  • Reason 10: If you are trying to deposit using HDFC Diner Card via payu gateway.
  • Reason 11: If you are trying to deposit via HDFC net banking.
  • Reason 12: If there is an Internet Fluctuation while making a deposit.
  • Reason13: We also recommend you to clear cache and cookies from the browser and cache from the application and then re-login.

NOTE: In case all the above points are checked and ensured and if the issue persists and we request you to share the screenshot/video. We will immediately get it checked with the technical team.

You can check the deposit transaction under “Summary Report”. Steps to visit the “Summary Report”

  1. Go to www.PokerBaazi.com or PokerBaazi application and log into your PokerBaazi account.
  2. For the web browser click on “my dashboard” and then click on “Summary Reports” and for PokerBaazi mobile/desktop application click on “My Transactions” under cashier tab and then click on “Wallet Summary”.
  3. You can also check the deposit balance in “Cashier” option under “account”
  4. Go to www.PokerBaazi.com or PokerBaazi application and log into your PokerBaazi account.
  5. For the web browser click on “my dashboard” and then click on “account” and for PokerBaazi phone/desktop application click on “cashier”.

There can be any of the below scenarios:

  • Stuck Transaction: Sometimes due to weak internet or some other similar issue, the transaction doesn’t reach us and gets stuck at your bank or the payment gateway. If the transaction is stuck at the payment gateway and once the transaction gets highlighted during the internal audits then we manually credit the same into your PokerBaazi account. You may also contact us over chat or send an email to support@pokerbaazi.com and share the transaction number/date time and amount and we will manually check and credit it.
  • Failed Transaction: In case the transaction gets failed at the gateway, it gets refunded to you by your bank. It usually takes 7-10 working days for the refund.
  • Pending Transaction: At times, the transaction remains pending at the gateway. However, you don’t need to worry in this case. The correct status gets updated in 24 hours.

In case the status is still pending and you have not received your money in your bank account, we request you to connect with your bank with the transaction details or share with us the transaction number/date, time, and amount along with your bank statement from the date of deposit to till date at support@pokerbaazi.com or chat with us. We will get it checked with the payment gateway and help you resolve the issue.

In case you have not received your money in your bank account, we request you to connect with your bank with the transaction details or share with us the transaction number/date, time, and amount along with your bank statement from the date of deposit to till date at support@pokerbaazi.com or chat with us. We will get it checked with the payment gateway and help you resolve the issue.

WITHDRAWAL

There are two types of withdrawal:

  • Regular Withdrawal: Withdrawal of winning and/or deposit amount.
  • Commission Withdrawal: Withdrawal of commission amount.

The withdrawals are processed through online transfer.

At PokerBaazi, we understand that it is your own hard-earned money and thus you should always be in charge of it. Please follow these steps for a hassle-free transaction of your money from us:

  1. Go to www.PokerBaazi.com or PokerBaazi application and log into your PokerBaazi account.
  2. For web browser click on ‘WITHDRAW’ and for PokerBaazi phone/desktop application click on cashier and then click on withdraw.
  3. Enter the amount and continue, and then Enter the OTP sent to your email or phone number and click on verify and you will also get the TDS alert if applicable. Click OK if you are confirmed and sit back and relax.
    • The amounts get credited to your bank account as per banking hours/days.
    • Withdrawals are processed all 7 days.

Please note you would need to deposit a minimum of INR 25 at least once in your PokerBaazi account to make a withdrawal possible.

The minimum amount for withdrawal is INR 100.

No, there is no capping. You can make a withdrawal request without any limit. However, the coin criteria should be completed and the TDS deduction will be applicable on a withdrawal request.

Locked balance is a component of the total cash balance that cannot be withdrawn at the moment as the required coins associated with the deposit code used have not been generated yet. Once, these coins criteria will be completed then this locked balance will become a withdrawable balance. Coin criteria get added in case you have used multiple deposit codes. To know more about locked balance and how does it work then please check at Deposits & Withdrawals

Withdrawable balance is a component of the total balance that can be withdrawn.

Withdrawable balance can be checked by following the below steps:

  • Go to www.PokerBaazi.com or PokerBaazi application and log into your PokerBaazi account.
  • For the web browser select “my dashboard” and click on withdraw to check the withdrawable balance.
  • For the PokerBaazi mobile application click on “cashier” and for the desktop application click on “cashier” to check the withdrawable balance.

To know more about the calculation, click on the ⓘ icon on the right side of the withdrawable balance.

You can check the Tax-free withdrawal by following these steps:

  • Go to www.PokerBaazi.com or PokerBaazi application and log into your PokerBaazi account.
  • For the web browser select “my dashboard” and click on withdraw to check the withdrawable balance.
  • For the PokerBaazi mobile application click on “cashier” and tap on “withdraw”. On the following page, click on Details beside “Withdrawable Balance”
  • fFor the desktop application click on “cashier” to check the withdrawable balance.
  • Click on the ⓘ icon on the right side of the withdrawable balance.

Locked balance can be checked by following the below steps:

  • Go to www.PokerBaazi.com or PokerBaazi application and log into your PokerBaazi account.
  • For the web browser select “my dashboard” and click on withdraw to check the locked balance.
  • For the PokerBaazi mobile application click on “cashier” and then on “Withdraw” to check the locked balance. fFor the desktop application click on “cashier” to check the withdrawable balance.
  • Click on the “withdraw” section to check the locked balance.

To know more about the calculation, click on the “ⓘ” icon on the right side of the locked balance.

Yes, we accept the bank details of most of the banks. However, the withdrawal is not possible in :

  • Minor bank account
  • Joint bank account
  • Company’s bank account
  • Post Office account
  • Any bank account of restricted state
  • Any international bank account

Please note that we do not recommend to submit the details of PayTM or Gramin bank accounts as there is a high probability of withdrawal failure/reversal.

Please provide us with a copy of the following mandatory documents for withdrawing your money:

  • Aadhaar Card (Front and Back)
  • In case you do not have an Aadhar card you can submit Other Address Proof (Driving License, Voter ID, Passport)
  • PAN card
Reason 1: All the fields in the personal information section should be completed.
Reason 2: Please check the withdrawal balance and locked balance.
Reason 3: Please note that you made a one-time deposit INR 25.
Reason 4: If you are withdrawing less than INR 100.
Reason 5: Ensure that your KYC should be uploaded and should be in approved state.
Reason 6: Ensure that you have updated complete or valid bank details.
Reason 7: Entering the wrong OTP while making a withdrawal request.
Reason 8: If you have used any deposit code, please ensure that you have completed the coins criteria. Coin criteria get added in case you have used multiple deposit codes.
Reason 9: If there is an Internet Fluctuation while making a withdrawal. Reason 10: We also recommend you to clear cache and cookies from the browser and cache from the application and then re-login.
Note: In case all the above points are checked and ensured and if the still issue persists, we request you to share the screenshot/video at support@pokerbaazi.com or chat with us. We will immediately get it checked with our technical team.

We, at PokerBaazi.com, are committed to processing your withdrawals swiftly.

You can withdraw your winnings instantly into your bank account with instant withdrawals! Available for all players who have completed their KYC procedure, PokerBaazi is proud to present instant withdrawals and give players the ability to withdraw their winnings into their account in a matter of seconds.

  • Withdrawal requests Per day Transaction Limit is 30K. Withdrawals above 30K will be processed on next calender day.
  • If a fee is being charged on any withdrawal, it will be processed the next day.

If the above conditions are not met, the regular withdrawal will be processed and approved by the end of the next calendar day, and the amount will reflect in your account by the next banking day.

The amounts get credited to your bank account as per banking hours/days.

Withdrawals are processed all 7 days.

You can withdraw your winnings instantly into your bank account with instant withdrawals! Available for all players who have completed their KYC procedure, PokerBaazi is proud to present instant withdrawals and give players the ability to withdraw their winnings into their account in a matter of seconds.

  • Per Day Transaction Limit is 30K.
  • Only if KYC is approved withdrawal will be instant.
  • If a fee is being charged on any withdrawal, it will be processed the next day.

For regular withdrawal:

  1. You can check the withdrawal transaction under “Summary Report”. Steps to visit the “Summary Report”.
  2. Go to www.PokerBaazi.com or PokerBaazi application and log into your PokerBaazi account.
  3. For the web browser click on “My Dashboard” and then click on “Summary Reports” and then click on “Withdrawals” and for PokerBaazi phone/desktop application click on “Cashier” and then ‘My Transactions” and then click on “Wallet Summary”.

B. For commission withdrawal:

  1. You can check the withdrawal transaction under “Summary Report”. Steps to visit the “Summary Report”.
  2. Go to www.PokerBaazi.com or PokerBaazi application and log into your PokerBaazi account.
  3. For the web browser click on “My Dashboard” and then click on “Summary Reports” and then click on “Commission Summary” and for PokerBaazi phone/desktop application click on “Cashier” and then ‘My Transactions” and then click on “Commission Summary”.

As alarming as it may sound, it is fine. Few withdrawal requests might get delayed up to 72 hours due to the internal verification process. If there is any further delay, we will communicate with you via email.

Your withdrawal request has been processed and approved from our end. Amount will be reflected in your bank account by the end of next banking day.

We are here to help you. Please send an email to us at support@pokerbaazi.com from your registered email id with a subject line: Initiated Withdrawal request or chat with us and we will get this checked and rectified.

In case you have not received your money, we request you to wait for some time. Some banks take time to reflect the amount in the account holder’s accounts and the amount gets reflected in your bank account by the end of next banking day.

If the next banking day has been passed without crediting, please send us your bank statement from the date when the withdrawal request was placed to till date at support@pokerbaazi.com from your registered email id with a subject line: Approved Withdrawal request or chat with us. Our Banking team will check and update you accordingly.

The withdrawal gets failed due to incorrect bank details or if there is an issue with the existing bank account. In these scenarios, we would request you to provide us the correct or alternate bank details of the same person at support@pokerbaazi.com from your registered email id or chat with us.

Also, it may get failed due to some server issue at your bank's end. In such cases, we try to reprocess the withdrawal. Still, it is not getting processed, we need to reject the withdrawal request and you may place a fresh withdrawal request.

Withdrawal gets rejected only and only if you have been a part of any unfair activity on the website (chip dumping, collusion, and multiple user/player accounts, IP ghosting, software modifications, external players assistance programs, and bots, offensive language or content, disguised users and failed telephone verification, fraudulent behavior and or any suspicious activity).

For any further assistance on this, you may email at support@pokebaazi.com or chat with us.

Please follow the below steps to revert your withdrawal request:

  1. For regular withdrawal:
    • Go to www.PokerBaazi.com or PokerBaazi application/client and log into your PokerBaazi account.
    • For the web browser click on “my dashboard” and then click on “Summary Reports” and then click on “Wallet Summary”. Under Withdrawal, click on the REVERT, enter the OTP sent to Email or Phone number.
    • And for PokerBaazi phone/desktop application click on “cashier” and then ‘My Transactions” and then click on “Withdrawals”. Under Withdrawal, click on the + icon to get the revert option. Click on the REVERT, enter the OTP sent to Email or Phone number.
  2. For commission withdrawal:
    • Go to www.PokerBaazi.com or PokerBaazi application/client and log into your PokerBaazi account.
    • For the web browser click on “my dashboard” and then click on “Summary Reports” and then click on “commission Summary”. Under Withdrawal, click on the + icon to get the revert option.
    • And for PokerBaazi phone/desktop application click on “cashier” and then ‘My Transactions” and then click on “commission Summary”. Under Withdrawal, click on the “+” icon to get the revert option.

While this may seem shocking, it is easy to explain. We charge a 4% fees on your withdrawal amount if both the following conditions are met:

  • If you try to withdraw your initial deposit without playing a certain minimum number of hands and,
  • If the amount wagered from your initial deposit is less than the withdrawal request from your initial deposit.
  • 30% TDS gets deducted on winnings above INR 10,000 at the time of withdrawal.
  • 5% TDS deduction on every commission withdrawal.

You don’t need to worry, your ledger might not be refreshed. You can simply drop an email at support@pokerBaazi.com to update the ledger from your registered email address with a subject line “Request to update Ledger” along with a reason or chat with us and we will get it updated for you.

You don’t need to worry, your ledger might not be refreshed. You can simply drop an email at support@pokerBaazi.com to update the ledger from your registered email address with a subject line “Request to update Ledger” along with a reason or chat with us and we will get it updated for you.

TDS

PokerBaazi is a law-abiding online gaming website in India. It thus also abides by with the tax provision of the country. The TDS Policy at Pokerbaazi.com has been recommended by senior tax consultants in India and proves to be advantageous for both players and the poker industry in the long run.

Click here to check the TDS policy.

The TDS Policy at Pokerbaazi.com has been recommended by senior tax consultants in India and proves to be advantageous for both players and the poker industry in the long run.

  • TDS of 30% will be deducted on Winnings.
  • TDS will NOT be deducted on a player’s Deposit amount.
  • [Winnings = Total Withdrawals – Total Deposits (at the time of withdrawal) (1st April 2020 onwards)]
  • As a special offer, PokerBaazi will refund 100% of the amount of the TDS which gets deducted from your account in the form of Real Cash Bonus. This amount will be capped cumulatively at 30K. (i.e bonus on a total tax deduction of 30K).

Real Cash Chips redeemed through either the CashBack Program or the Loyalty Program under Baazi Rewards will attract a standard TDS of 5% % if withdrawn directly to a player’s Bank Account, and will fall under if withdrawn directly to a player’s Bank Account, and will fall under a separate category called “Commission”.

As a special offer, PokerBaazi will refund 100% of the amount of the TDS which gets deducted from your account in the form of a real cash bonus. This amount will be capped at 30k for the financial year. (i.e bonus on a total tax deduction of 30k).
Note: 100% TDS bonus refund is not applicable on commission balance.

Once the TDS has been debited, we will provide the TDS certificate over the next 2 months of the following quarter. Please note that the duration might change as per the notification from the Govt.

Effective 31st March 2021, there will be no more resets in the deposit or withdrawal ledger. This means that all profits and losses in your account since 1st April 2020 will remain as they are, and will be calculated in accordance with the above section, independent of the time of withdrawal.

There could be any of the following reasons for that:

  1. Withdrawal requests should be approved.
  2. 100% TDS bonus refund is not applicable on commission balance/withdrawal.
  3. TDS refund bonus is capped up to 30K in a financial year.
  4. Refund will be in the form of Real Cash Bonus which will show under the bonus component.

For more information click here.

PURPOSE & SAFETY MEASURES

At PokerBaazi, we want you to have a wholesome gaming experience. This includes alleviating any potential negative effects that gaming might cause. We constantly work with user data to monitor patterns of gameplay, deposits and stake levels, and try to personally reach out any time we spot a concern or anomaly. While we continue building towards a data and AI-led system that works to intuitively and seamlessly create optimal gaming conditions for you, we also incorporate features that give you tools for self-regulation such as limit-setting and self-exclusion and provide any assistance you might need while navigating the world of poker.

Here are some ways to reduce risk, make your online poker experience safer and hassle-free:

  1. You should treat poker as a source of entertainment, not as a source of income.
  2. You should make frequent withdrawals from your account when you win. You should restrict yourself from playing poker with your savings and money you need to pay your bills. Only use the money you can spare to lose.
  3. You should not try to compensate for your losses by playing higher stakes.
  4. You should set deposit limits to make sure you don't deposit more than you can spare to neglect.
  5. You should avoid playing when you're feeling low, depressed, tired, or impulsive.
  6. You should try to maintain a healthy balance between poker and other daily activities.

The Bankroll can be managed by following these steps:

1. Look out for your bankroll:
One of the most important things to consider is that you don’t sit in the games that are higher than your bankroll. Generally, the aim should be to have at least 100+ buy-ins for the stakes you play, however, this also depends on the structure and the format of the game. For example, if you play tournaments with a large field or games that are quick-structured such as turbos, then you need to have a larger bankroll.

2. Move down in stakes when necessary:
If you are down on your bankroll, try to move down in stakes because this will help you build your bankroll once again and in a steady manner. Although it’s natural to hesitate in doing so, it does help you in the long run.

3. Don’t chase losses and avoid playing while tilted:
If you feel that you’re tilted and a negative mindset is getting a hold of you, then try to be away from the felts as soon as you can. Take a break because your bankroll is way more important than your need to keep playing. You should never try to chase your losses.

4. Study your game:
A smart way to get better at your game is to review your hands and analyze your strategy. You can view your game history under the ‘History’ tab in your dashboard once you log in on the PokerBaazi website. You should do this regularly to keep evolving your game.

RESPONSIBLE GAMING TOOLS & REQUESTS

We mainly have four Responsible Gaming features in the system:

  1. Setting Deposit limit: Deposit Limit editing is a Responsible Gaming feature introduced by team PokerBaazi which allows you to modify the default deposit limits assigned to your account. Until the completion of your KYC, your lifetime deposit limit is capped at ₹30,000.
  2. Setting Cash Table Limit: Cash Table Limit is a Responsible Gaming feature that lets you set your maximum stake preference for any cash table. You can play games at your selected maximum stakes, but not at stakes above them.
  3. Setting Pineapple OFC Poker Table Limit: Pineapple OFC Poker Limit is a Responsible Gaming feature that lets you set your maximum stake preference for any Pineapple OFC poker table. You can play games at your selected maximum stakes, but not at stakes above them.
  4. Poker Break: Poker Break is a Responsible Gaming feature introduced by team PokerBaazi which allows you to self-exclude yourself from playing on all PokerBaazi platforms (web, pc, android, and iOS) for a duration of your choice. During this period, you will be unable to access your account, and if the chosen duration is forever, your account will be permanently deactivated.

All you need to do is log in to your PokerBaazi account, and the tools to regulate the way you play will be at your disposal. Follow these instructions to access features and play responsibly.

  1. Website: Log in > Account > Responsible Gaming > Go to the Responsible Gaming feature tab- Deposit limit/Poker Break/ Cash table limit/Pineapple OFC poker limit> Enter/select the required field/value to restrict yourself.
  2. Desktop users: Log in > Dashboard > Responsible Gaming > Go the Responsible Gaming feature tab- Deposit limit/Poker Break/ Cash table limit/Pineapple OFC poker limit > Enter/select the required field/value to restrict yourself.
  3. Mobile App: Log in > Menu > Responsible Gaming > Go the Responsible Gaming feature tab- Deposit limit/Poker Break/ Cash table limit/Pineapple OFC poker limit> Enter/select the required field/value to restrict yourself.
Cooling period is the duration where a customer does not get an option to increase their limits. However, limits can be decreased at any point of time. At PokerBaazi.com, we have a cooling period of 7 days from the date when the limits were last modified.

Please follow the below mentioned steps in order to decrease/increase your deposit limit:

  1. Log into your PokerBaazi account from pokerbaazi.com or PokerBaazi application.
  2. Click on “My Dashboard” in the browser and for the PokerBaazi application, click on “More” option at the bottom right corner of the app.
  3. Click on “Responsible gaming” option in the browser.
  4. Click on “Deposit limit” tab Here you will see below mentioned options:
    1. Deposit Limit Per Transaction.
    2. Deposit Limit Per Day.
    3. Deposit Limit Per Week.
    4. Deposit Limit Per Month.
    5. Number of Transactions Per Day.
    6. Number of Transactions Per Week.
    7. Number of Transactions Per Month.
  5. Check on the terms and conditions checkbox after reading it and then click on save to decrease your limits.

Note: You can also increase your limits following the above steps. However, “Increase” option will be available once the cooling period of 7 days gets over. Approval to increasing the limit will depend on your patterns of gameplay, deposits and stake levels. Deposit limits can only be increased upto 2X of your current daily deposit limit with a capping of 1.5 LAC per day. Weekly and monthly limits will have capping amounts in proportion to daily deposit limits.

Please follow the below mentioned steps in order to decrease/ increase your Cash table/Pineapple OFC poker table stake limit:

  1. Log into your PokerBaazi account from www.pokerbaazi.com or PokerBaazi application.
  2. Click on “My Dashboard” in the browser and for the PokerBaazi application, click on “More” option.
  3. Click on the “Cash Table limits” or “Pineapple OFC poker limits” option on the browser.
  4. Select the stakes you want to set the limit and check on the terms and conditions checkbox after reading it and then click on “Decrease Limits or Increase Limit”.

Note: “Increase” option will be available once the cooling period of 7 days gets over. Approval to increasing the limit will depend on your patterns of gameplay, deposits and stake levels. Cash table/ Pineapple OFC poker limits can only be increased upto 1 higher stake.

Reason 1: You should not be in the cooling period. Cooling period is the duration where a customer does not get an option to increase their limits. However, limits can be decreased at any point of time. At PokerBaazi.com, we have a cooling period of 7 days from the date when the limits were last modified.
Reason 2: Your KYC should be submitted.
Reason 3: Deposit limits can only be increased upto 2X of your current daily deposit limit with a capping of 1.5 LAC per day. Weekly and monthly limits will have capping amounts in proportion to daily deposit limits.
Reason 4: Cash table/ Pineapple OFC poker limits can only be increased upto 1 higher stake.
Reason 5: If there is an Internet Fluctuation while increasing the limit.
Reason 6: We also recommend you to clear cache and cookies from the browser and cache from the application and then re-login.
Note: In case all the above points are checked and ensured and if the still issue persists, we request you to share the screenshot/video. We will immediately get it checked with our technical team.

Once the request is submitted, you will be updated in the next 3 working hours. However, approval to increase the limit will depend on your patterns of gameplay, deposits and stake levels.

Please note, approval to increasing the limit depends on your profile, patterns of gameplay, deposits and stake levels. Once you submit a responsible gaming request to increase your deposit/cash table/Pineapple OFC table limits, our experts analyse your profile, your patterns of gameplay, deposits and stake levels. They may also call you, if required and basis the outcome of their analysis, they reserve the right to take final call on your request.

Please follow the below mentioned steps to put your account for under Poker Break:

  1. Log into your PokerBaazi account from www.pokerbaazi.com or PokerBaazi application.
  2. Click on “My Dashboard” in the browser and for the PokerBaazi application, click on More option at the bottom right corner of the app.
  3. Go to the “Responsible Gaming” section and click “Poker Break” and check “Self Exclusion”.
  4. Select the duration you want to set and check on the terms and conditions checkbox after reading it and then click on “Save”.

Note: If you opt for “Forever” PokerBreak, then your account will never be reactivated.

In case, you have opted for a Poker Break for a specified duration, your account will be reactivated automatically once your Poker Break is over. Or, if you have taken Poker Break for forever then your account will remain deactivated. You may write to us at support@pokerbaazi.com for further assistance on this or chat with us.

BAAZI CARE

Yes, we will connect you to one of Baazi Care experts who can guide you towards wellbeing and resolve your issues. They are counselors and psychologists who work with clients facing emotional, physical, and mental struggles in their personal and professional lives. To connect with one of our counselors, write to us at baazicare@pokerbaazi.com. You do not need to bear any extra cost for this.

ACCOUNT DEACTIVATION & REACTIVATION

In order to deactivate your account, please send an email from your registered email address with a subject line: “Request to deactivate account” at support@pokerBaazi.com along with duration and reason or chat with us.

Alternatively, you can opt for Poker Break also by following the below steps:

  1. Login to www.pokerbaazi.com or login from desktop silent or phone application.
  2. Click on “More” at the bottom right corner of the page.
  3. Click on ‘Responsible Gaming’ on the following page.
  4. Click on ‘Self Exclusion’
  5. Once you check you will be able to view ‘Duration’ it will be from 1 week to forever or you can also customize it as well.
  6. Once you select the time duration you have to check on “I have read PokerBaazi’s Terms and Conditions of Responsible Gaming and confirm my self-exclusion” and then save it.

In case you have opted for a Poker Break for a specified duration, your account will be reactivated automatically once your Poker Break is over. Or, if your account has been deactivated permanently then your account will remain deactivated. You may write to us at support@pokerbaazi.com for further assistance on this or chat with us.

UNFAIR GAMEPLAY & ITS TYPES

Online poker is considered as being very safe and secure, but there can also be illegal or unfair gameplay. Any gameplay manipulation by any unfair means is considered as unfair gameplay.

Cases of any game manipulation or illegal activities including but not limited to chip dumping, collusion, soft play, chat abuse, misuse of chat for discussing hands, multiple accounts, use of EPA Programs, use of BOTS, etc. shall be considered as unfair gameplay.

  1. CHIP DUMPING: Chip-dumping occurs when any PokerBaazi User/Player intentionally loses a hand to deliberately transfer his/her Chips to any other User/Player.
  2. COLLUSION: Any User/Player found to be intentionally doing soft play against his/her opponent or knowing other User's/Player's card even before the particular hand goes to showdown or users/players working together with each other with the intention to extract money from other Users/Players is accounted for collusion.
    • Collusion between Users/players by sharing hole cards or by any other methods is strictly forbidden. We reserve the right, in addition to other measures, to restrict seating and/or to prohibit Users/players from playing at a particular table or in a tournament, including restricting two or more Users/Players from playing together at the same table or in the same tournament.
    • When the User/Player agrees to the Terms of Use and Service of PokerBaazi, he/she agrees that he/she shall not play any game in a partnership or by communicating with other Users/Players which may give benefit to him/her over other Users/Players. We consider any collusion between Users/Players as a material breach of these Terms of Use and Service and accordingly we shall have the right to take appropriate action against the Users/Players, involved in illegal activity of Collusion, as we deem fit on case to case basis.
    • What is soft play?: Soft Play is a form of collusion in which a player fails to bet or raise in a hand when the situation would warrant doing so. It also involves passive play against friends or partners or otherwise attempting to avoid winning money from them.
  3. MULTIPLE USER/PLAYER ACCOUNTS: It is prohibited for a User/player to open multiple PokerBaazi Accounts. A User/ Player may only have one PokerBaazi Account and shall only use PokerBaazi using such single account A User/Player is also prohibited from creating any User/Player account on PokerBaazi in his/her family member's and/or friend's and/or relatives' name and/or playing ‘games of skill' from any other User/Player account (including but not limited to family or friends or relatives' accounts) on PokerBaazi. Further, a User/Player shall be strictly prohibited from allowing any other person to access his/her User account for playing ‘games of skill' on PokerBaazi. Users/Players shall be strictly restricted or prohibited from using any User/Player account on a sharing basis on PokerBaazi. (“Multiple Accounts”).
  4. IP GHOSTING: User/player, during the gameplay on PokerBaazi, shall not and/or attempt to change the Internet Protocol (IP) Address and/or Geo-location multiple times without written authorization from PokerBaazi (“IP Ghosting”).
  5. OFFENSIVE LANGUAGE OR CONTENT: The User/Player is prohibited from posting any unlawful, indecent, racist, obscene, libelous, defamatory or threatening material or any material that would violate any applicable law or generally be considered to be offensive, via PokerBaazi whether using the chat function or in correspondence/conversation with our PokerBaazi personnel.
  6. SOFTWARE MODIFICATIONS: User/Player shall not and/or attempt to modify, decompile, reverse-engineer, or disassemble the PokerBaazi Software in any way.
  7. EXTERNAL PLAYER ASSISTANCE PROGRAMS AND BOTS: The use of artificial intelligence including, without limitation, "robots" is strictly forbidden on PokerBaazi. All actions taken in relation to PokerBaazi by a User/player must be executed personally by Users/Players through the User/Player interface accessible by use of the PokerBaazi Software. We prohibit those External Player Assistance Programs which are designed to provide an "Unfair Advantage" to Users/Players.
    • What is external?: We define "External" to mean computer software (other than the PokerBaazi Software), and non-software-based databases or profiles.
    • What is Unfair Advantage?: We define an "Unfair Advantage" as any instance in which a User/Player accesses or compiles information on other Users/Players beyond that which the User/Player has personally observed through the User's/Player's gameplay.
  8. DISGUISED USER AND FAILED TELEPHONE VERIFICATION: The User/Player shall not disguise himself/herself to be another User/Player and play games of skill on PokerBaazi. PokerBaazi verifies all the details/information and documents of each User/Player uploaded on PokerBaazi by each User/Player including but not limited to registered contact details, verification documents (as required by PokerBaazi at the time of withdrawal).
    • PokerBaazi shall verify all the said details/information and documents from each User/Player through a telephonic conversation. The answers by the Users/Players shall be assessed by PokerBaazi and if the User/Player is found providing wrong answers and/or is unable to answer the questions (through such telephonic conversation) posed by PokerBaazi pertaining to the said details/information and documents uploaded by him/her on PokerBaazi, then the Tele verification will be treated as failed.
  9. FRAUDULENT BEHAVIOUR: In the event that we, at PokerBaazi, deem that a User/Player has engaged or attempted to engage in fraudulent, unlawful, dishonest, or improper activity while using PokerBaazi, including without limitation, engaging in any of the activities set forth above or any other game manipulation will be treated as fraudulent behavior.

CONSEQUENCES OF UNFAIR GAMEPLAY

In the event that we find that the User/Player is involved in any illegal or unfair activity in any way possible on PokerBaazi, we shall be entitled to take any of the actions as we deem fit on a case to case basis, including but not limited to:

  1. Warning to the said User/Player and temporary blocking for the time period decided by PokerBaazi at its sole discretion.
  2. Penalty funds/amount/chips/bonus deduction from PokerBaazi account of Users/Players involved in any illegal activity or unfair gameplay. Ejecting them from all cash tables and not allowing them to continue in any running tournament that they are playing or are registered in any tournaments in the future on PokerBaazi.
  3. Immediately blocking access to PokerBaazi of all the Users/Players involved in illegal or unfair activity including but not limited to ejecting them from all cash tables and not allowing them to continue in any running tournament that they are playing and/or are registered in any tournaments in future on PokerBaazi.
  4. Seizing all funds/amount/chips/bonus from PokerBaazi accounts of all the Users/Players involved in any illegal activity or unfair gameplay. Termination/closure of PokerBaazi Account of all the Users/Players involved in illegal activity or unfair gameplay.
  5. Taking appropriate legal action against all the User/Player (involved in illegal activity or unfair gameplay) under applicable law in the jurisdiction.

All cases of unfair and illegal activities (including but not limited to chip dumping, collusion, soft play, chat abuse, misuse of chat for discussing hands, multiple accounts, use of BOTS), User/Player IDs shall be investigated by PokerBaazi/Baazi Networks Pvt. Ltd. can take up to seven (7) working days before a decision on the same is communicated to the User/Player. User/Player shall render all cooperation required by PokerBaazi/Baazi Networks Pvt. Ltd. in order to carry out such an investigation.

Post the investigation, any decision was taken by PokerBaazi/Baazi Networks Pvt. Ltd. shall not be disputed by the User/Player and the decision shall be considered final and binding. User/Player agrees that no further queries shall be entertained post the final decision.

PokerBaazi team verifies the unfair gameplay activity at the back end. We do not take any action under unfair gameplay on any PokerBaazi user account till the time unfair activity is verified and proved.
If you need any clarity, then you can write to us at support@pokerbaazi.com from your registered email id.

The action taken by the surveillance team is final. However, you can write to us at support@pokerbaazi.com from your registered email id.

PokerBaazi.com may eject you from all cash tables and will not allow you to continue in any running tournament that you are playing or are registered in any tournaments in the future on PokerBaazi if you are involved in any of the unfair gameplay activity.

You should not log in to anyone else's account on your device to avoid unfair gameplay and to avoid security breaches.

You can play but you cannot play on the same cash table or same tournament.

No, you cannot allow someone to play on your behalf and you are not allowed to play from someone else's account.

MULTIPLE USER/PLAYER ACCOUNTS

It is prohibited for a User/player to open multiple PokerBaazi Accounts. A User/ Player may only have one PokerBaazi Account and shall only use PokerBaazi using such single account. A User/Player is also prohibited from creating any User/Player account on PokerBaazi in his/her family member’s and/or friend’s and/or relatives’ name and/or playing ‘games of skill’ from any other User/Player account (including but not limited to family or friends or relatives’ accounts) on PokerBaazi. Further, a User/Player shall be strictly prohibited from allowing any other person to access his/her User account for playing ‘games of skill’ on PokerBaazi. Users/Players shall be strictly restricted or prohibited from using any User/Player account on a sharing basis on PokerBaazi. (“Multiple Accounts”).

If you are using or have created multiple accounts, then you need to drop an email at support@pokerbaazi.com from your registered email id listing all your PokerBaazi accounts. We will analyse and update you the resolution.

CHAT ETIQUETTES

PokerBaazi.com believes in giving its players a world-class gaming experience. www.pokerbaazi.com table chat feature is an important add-on to this endeavor. PokerBaazi.com, however, does not believe in excessive censorship of the chat that takes place on its tables. It's therefore important that the players understand the etiquettes and rules of the table chat.

Behavior falling in any of the below-mentioned categories may result in revocation of chat privileges of the player, and in certain cases, disqualification of player account from the website. www.pokerbaazi.com reserves full and final authority in any such disciplinary cases.

  • Soliciting business or discussing businesses other than those of Pokerbaazi.com
  • Discussing other poker websites/forums
  • Discussing hands while playing on the table is a form of collusion
  • Malicious content targeted at Pokerbaazi.com
  • Malicious content targeted at any player
  • Abusive language
  • Spam content
  • Solicitation of money
  • Sale of chips
  • Exchange of personal details

EXTERNAL PLAYER ASSISTANCE PROGRAMS AND BOTS

PokerBaazi may take steps to detect and prevent the use of prohibited External Player Assistance (EPA) Programs. These steps may include, but are not limited to, the examination of software programs running concurrently with our PokerBaazi Software on the User's PC or Device. The User/Player agrees that he/she will not attempt to bypass, interfere with, or block such steps, including, without limitation, the use of third-party software that bypasses, interferes with, or blocks such steps.

DISGUISED USER AND FAILED TELEPHONE VERIFICATION

The decision taken by the surveillance team is final. Once the Tele-verification is failed then your PokerBaazi account would remain permanently blocked.

You do not need to worry. You just need to drop an email at support@pokerbaazi.com from your registered email id to request another call for the tele-verification or chat with us. You will get a tele verification call within 72 hours.

REPORTING UNFAIR GAMEPLAY

All cases of unfair and illegal activities (including but not limited to chip dumping, collusion, soft play, chat abuse, misuse of chat for discussing hands, multiple accounts, use of BOTS), User/Player IDs shall be investigated by PokerBaazi/Baazi Networks Pvt. Ltd. can take up to seven (7) working days before a decision on the same is communicated to the User/Player. User/Player shall render all cooperation required by PokerBaazi/Baazi Networks Pvt. Ltd. in order to carry out such an investigation.

Post the investigation, any decision was taken by PokerBaazi/Baazi Networks Pvt. Ltd. shall not be disputed by the User/Player and the decision shall be considered final and binding. User/Player agrees that no further queries shall be entertained post the final decision.

We request you to please take a screenshot of the chat history and User id and email us at support@pokerbaazi.com or chat with us. PokerBaazi follows stringent policies and we shall be entitled to take any of the actions as we deem fit on a case to case basis, including but not limited to:

  1. Warning to the said User/Player and temporary blocking for the time period decided by PokerBaazi at its sole discretion.
  2. Penalty funds/amount/chips/bonus deduction from User’s/Player’s PokerBaazi account.
  3. Immediately blocking a User’s/Player’s access to PokerBaazi including but not limited to ejecting them from all cash tables and not allowing them to continue in any running tournament that they are playing and/or are registered in any tournaments in future on PokerBaazi.
  4. Seizing all funds/amount/chips/bonus held in the User's/Player’s account.
  5. Termination/closure of a User's/Player’s PokerBaazi Account.
  6. Taking appropriate legal action against a User/Player under applicable law in the jurisdiction.

We request you to please take a screenshot of some hands played, User id & cash table or Tournament details and email us support@pokerBaazi.com or chat with us. We will make sure strict action is taken accordingly if found guilty. We shall be entitled to take any of the actions as we deem fit on a case to case basis, including but not limited to:

  1. Penalty funds/amount/chips/bonus deduction from PokerBaazi account of Users/Players involved in any illegal activity or unfair gameplay.
  2. Ejecting them from all cash tables and not allowing them to continue in any running tournament that they are playing or are registered in any tournaments in the future on PokerBaazi.
  3. Immediately blocking access to PokerBaazi of all the Users/Players involved in illegal or unfair activity including but not limited to ejecting them from all cash tables and not allowing them to continue in any running tournament that they are playing and/or are registered in any tournaments in future on PokerBaazi.
  4. Seizing all funds/amount/chips/bonus from PokerBaazi accounts of all the Users/Players involved in any illegal activity or unfair gameplay. Termination/closure of PokerBaazi Account of all the Users/Players involved in illegal activity or unfair gameplay.
  5. Taking appropriate legal action against all the User/Player (involved in illegal activity or unfair gameplay) under applicable law in the jurisdiction.

PROMOTIONAL BONUS

Our Bonuses are our way of appreciating the passion that you have for the game. We are currently offering a Royal Flush bonus and TDS bonus.These are promotional bonuses and are subject to change.

You get an amazing bonus called Royal Flush Bonus if you open a two-hole card Royal Flush at showdown on cash tables at PokerBaazi.com. You get a Real Cash Bonus of an amount equivalent to the maximum buy-in at the table up to 1000 Chips (Real cash bonus). Please note hands will be considered till 10/25 Stakes only. Royal Flush bonus will be auto-credited to your account within 48 hours.

This is an automatic bonus scheme that the player gets after scoring a Royal Flush on a cash table. This bonus would be credited within 48 working hours in their PokerBaazi account in the form of a Real Cash Bonus.
As a special offer, PokerBaazi will refund 100% of the amount of the TDS which gets deducted from your account in the form of a real cash bonus. this amount will be capped at 30k for the financial year. (i.e bonus on a total tax deduction of 30k).
Note: 100% TDS bonus refund is not applicable on commission balance.
This is an automatic bonus scheme that the player gets after making a withdrawal request where TDS is getting deducted. This bonus will get credited as soon as the withdrawal gets approved.

DEPOSIT CODES

All the on going deposit codes are available on the deposit page. You can also check the details by clicking below link: Online Poker Offers, Deposit & SignUp Codes At PokerBaazi

Still, you may drop an email to us at support@pokerbaazi.com to know about any special offers, if available.

There can be multiple reasons for that, Below are the reasons:

  1. Code should be valid or it should not be Expired. Incorrect spelling of code.
  2. If the code is already used. Please check the code usage time as there are, some codes that can be used once a day, once a week, or once a month. If you are using a first-time deposit code on your regular deposits.
  3. If you are depositing less than the minimum deposit amount required for the particular deposit code.
  4. If there is an Internet Fluctuation while making a withdrawal.
  5. We also recommend you clear cache and cookies from the browser and cache from the application and then re-login.

Note: In case all the above points are checked and insured if the issue persists and we request you to share the screenshot/video. We will immediately get it checked with the technical team.

We do not have the update regarding the third party website deposit code. We suggest you contact the third-party website for the same.
No, you can only use one deposit code at a time.
We understand your excitement. Please note that we club all your deposits. Should you like to withdraw the same, you would need the minimum number of accumulated coins as per the deposit code. If you do not meet this cut-off, you can’t withdraw your amount.
This implies the number of coins required to release the deposit amount under the promotional code. In the case of tournament ticket deposit code, this will be fixed value and in the case of real cash bonus chips, this will be equal to the amount of promo bonus (Unless stated otherwise) post using the deposit code.

TOURNAMENTS

Below are the tournaments/special tournaments/series available:

  1. GTD Tournament: Click on the link to know the schedule Check Online Poker Tournaments Schedule At Pokerbaazi.com
  2. Sunday Major: To know the details please click on the link below Baazi Super Sunday (BSS) Online Poker Tournament at PokerBaazi
  3. Monthly Series: Grinders, PMVS, and PBBS, etc come under this category. To know the details, please click on the link below Online Poker Tournaments, Daily, Weekly, Monthly At PokerBaazi
  4. Special series/events: Endboss, The Moneymaker, Game Changer, PPL, IMPS, NPS, BPT online, APT, etc come under this category. To know the details, please click on the link below Online Poker Tournaments, Daily, Weekly, Monthly At PokerBaazi and Check Online Poker Tournaments Schedule At Pokerbaazi.com
  5. Free Entry Tournaments: These tournaments are designed and scheduled with the intention of providing an ideal playground for beginners to learn, play and win at poker for free. To know the details, please click on the link below Online Poker Tournaments, Daily, Weekly, Monthly At PokerBaazi and Check Online Poker Tournaments Schedule At Pokerbaazi.com
Please click on the link to know the schedule for GTD tournaments or Free Entry Tournaments: https://www.pokerbaazi.com/tournament-schedule
During major events like (PPL, PMVS, Grinder, etc.) it might happen that the FETs or regular tournaments will not be held.

CASH GAMES

We have 4 Cash Tables mentioned below:

  • No-Limit Texas Hold’em: Here we offer regular Texas Holdem and Run In Twice Texas Holdem.
  • Pot Limit Omaha: Here we offer 4 cards PLO, 5 cards PLO, and Run In Twice PLO.
  • Pineapple (Open Face Chinese) Poker: Here we offer Regular, Progressive, and Ultimate format.
    Remarks: Currently it is not available, we are updating it and it will be back soon with a new look.
  • Private Tables: Here you have the option to create your own cash table and play with friends.
We offer minimum stakes from 1/2 to 500/1000 in both No-Limit Texas Hold’em and Pot-Limit Omaha.
We offer minimum buy-in of INR 20 and maximum buy-in of INR 120K for cash tables.

We offer minimum buy-in of INR 200 and maximum buy-in of INR 50K for Pineapple OFC poker tables.

Remarks: Currently it is not available, we are updating it and it will be back soon with a new look.

PRIVATE TABLES

You can set up your own Private Tables to play Games of No-Limit Hold’Em, 4-Card Pot-Limit Omaha and/or 5-Card Pot-Limit Omaha and invite only those you would like to play with on PokerBaazi.com.

Creating a private table is as easy as joining any game on our app, follow these simple steps to get started:

  1. Login to the PokerBaazi app and select ‘Private Tables’ from the lobby. This is directly available underneath the tab for game variants.
  2. Once you have clicked on the button for Private Tables, you will be given the option of either joining or creating your own game.
  3. If you are creating your game, you will be asked to input the following:
    • Game variant
    • Players per table
    • Stakes
    • Minimum & Maximum buy-in
  4. After your table has been created, you will be given a private invite code that can be shared with your friends. All they have to do is select the ‘Join’ option and enter this code.
  5. That’s it! You guys are all set to play in your own game. Currently, Private Tables are only available on the mobile app.
Currently, games of No-Limit Hold’Em, 4-Card Pot-Limit Omaha, and/or 5-Card Pot-Limit Omaha are available to play on Private Tables.
Players can create up to 2 Private Tables at once. To create a new table after this, you will need to delete an existing one.
The joiners can join multiple tables as long as they have an invite code.
All stakes available for our online cash games can be set on private tables. These stakes are 1/2, 2/5, 5/10, 10/25, 25/50, 50/100, 100/200, 250/500 & 500/1000.
Currently, only cash games are available to play on Private Tables. We keep updating our software for an improved player experience so stay tuned!
Rake and Rakeback points are as per our standard policy depending on the stakes at which you play.
Private Tables are currently only on the mobile app and not on the desktop client. We’ll be back with the desktop version soon!

BAAZI REWARDS

PokerBaazi's Baazi Rewards was an industry first rewards program for Indian poker players. The program has been temporarily discontinued only to be brought back with an even more rewarding set of prizes and cashbacks. While we are working to roll out the new rewards program, we are bringing you the biggest promotion ever in Indian poker. Here's a link to find out more: https://www.pokerbaazi.com/tournament-leaderboard

Along with this, we will keep you rewarded with a lot of instant bonuses and exciting deposit offers to make your play rewarding.

There is no final date for it yet, but while we curate an amazing program for you, we already have something in store for you which is the biggest promotion ever in Indian poker. Here's a link to find out more: https://www.pokerbaazi.com/tournament-leaderboard

Along with this, we will keep you rewarded with a lot of instant bonuses and exciting deposit offers to make your play rewarding.

Your unclaimed Reward Points will be auto-converted and credited to your PokerBaazi account by 6 AM, 6th May.

For every unused Reward points, you will receive 4 Real Cash Bonus in your Account.

Baazi Rewards have been discontinued since Monday 03rd May, and a new rewards program rewards 2.0 is on its way, hence rewards point generation is on hold. We will notify you once it is back.

It is needed to help us calculate the leaderboard progress as well as for post deposit offer usage criteria which means that when you make a deposit using a deposit code, there is a withdrawal criteria applied to your account which locks a certain amount of your balance until the required coins are generated.

LEADERBOARD

The leaderboard is a way of ranking consistent players with regards to the value they have brought to the game over a period of time.

The leaderboard is our way of ranking consistent players with regards to the value they have brought to the game over a period of time. The larger the player pool or buy-in, the more Leaderboard points that will be awarded to participants when the game ends. Players who make it into the money or finish late in the tournament will receive extra points. Leaderboard ranking is totally based on leaderboard points.

Tournament Leaderboard is an ongoing promotion.

It is updated once every day at 7 AM.

Our LeaderBoard Points are calculated by the following formula:

Note: Only paid places in a tournament get leaderboard points. Time Bomb, Free Entries, Satellites are not counted for Leaderboard Points.

LeaderBoard Points = 10 * (√r/√p) * [1+log(x+0.25)]
Where:
R is the number of registrations
P is the rank in the tournament
X is the buy-in amount in Real Cash Chips(excluding entry fee)
For VIP tournaments 1 coin is counted as 0.617.

Example 1: A player finishes in 2nd place in a 100+10 Real Cash Chips tournament with a total registrations of 70 players. Here:
r = 70, p = 2, x = 100
= 10 * (√r/√p) * [1+log(x+0.25)]
= 10 * (√70/√2) * [1+log(100+0.25)]
= 10 * 5.916 * 3.001
= 177.54

Example 2: A player finishes in 15th place in a 5000 coins tournament with a total registrations of 100 players. Here:
r = 100, p = 15, x = 5000 * 0.617 = 3085
= 10 * (√r/√p) * [1+log(x+0.25)]
= 10 * (√100/√15) * [1+log(3085+0.25)]
= 10 * 2.583 * 4.490
= 115.84

Please click on the link to check your progress https://www.pokerbaazi.com/tournament-leaderboard and select the leaderboard series to check your progress.
We have various Cash Games Leaderboards where you can play on the cash table and on the basis of the stakes you are playing, you can compete for available Cash games leaderboard is a promotion in which you get RCB as prize money.
Note: Private Tables are not counted for Leaderboard Points.

Please follow the below-mentioned steps to check the leaderboard progress:

  1. Login to your PokerBaazi account on the Phone/Desktop browser.
  2. Click on “my dashboard”.
  3. Click on the name of the Cash Games leader promotion(if the cash game promotion is running)- Cash Dash or Cash Climb or PLO leaderboard etc.
  4. Here you can check your progress on the leaderboard.
The tournament Leaderboard gets updated every day at 7 AM and the updating time of cash games leaderboard varies from promotion to promotion.
If the tournament ends after 12 AM then it will be counted when the next tournament leaderboard gets updated at 7 AM.

SOCIAL MEDIA CONTESTS

You may follow our social media pages and below are the links to our social media page on different platforms:

  1. Facebook: https://m.facebook.com/pokerbaazi/
  2. Instagram: PokerBaazi (@poker_baazi) Instagram photos and videos
  3. Twitter - PokerBaazi (@PokerBaazi)
  4. Youtube - https://www.youtube.com/c/Pokerbaazigames
We do not have any other promotion apart from ongoing Website promotion but we run social media contests on our various social media platforms (Facebook, Instagram, Youtube Etc). You may participate in those contests and win exciting prizes.
You may participate in Social media contests and action as per the contest guidelines. Winners will be announced in the comment box as per the terms and conditions mentioned in the post of the contest and winnings will be credited accordingly. Generally, winnings get credited the same day when the winners get announced. It may vary from contest to contest also.
We do not have the update regarding the PokerBaazi promotion/contest running on any third party website/page/channel. We suggest you contact the third-party website for the same.

PROMOTIONAL BONUS

Below are the terms and conditions:

  1. It should be on Cash tables only.
  2. It should be 10/25 or less at the cash table.
  3. It will not be applicable on the Pineapple OFC poker table, Tournament Table, Free Entry Tournaments, and/or play money table.
  4. The Royal Flush should be made using two of your hole cards.
  5. There has to be a showdown.
  6. It will be applicable only one time during a particular round in Run It Twice.
  7. Maximum Royal Flush bonus is capped at 1000 Chips (Real cash bonus) irrespective of buy-in of the table.
  8. Prizes are in the form of a Real Cash Bonus which is not directly withdrawable.
  9. Royal Flush bonus gets credited within 48 working hours.

Below are the terms and conditions:

  1. Withdrawal requests should be approved.
  2. 100% TDS bonus refund is not applicable on commission balance/withdrawal.
  3. TDS refund bonus is capped up to 30K in a financial year.
  4. Prizes are in the form of a Real Cash Bonus which is not directly withdrawable.

There can be the following reasons to that:

  1. Your friend might not have used your invite code whilst signing up.
  2. It has been more than 45 days since they signed up and didn’t take any action on their account.
  3. You have already availed the 25000 bonus under the invite & earn program.
  4. After signing up, your friend has to make a deposit post their KYC completion, then only you will earn a bonus.

Note: Prizes are in the form of a Real Cash Bonus which is not directly withdrawable.

The reason you didn’t get the 20% real cash bonus can be any of the following:

  1. Your friend might not have used your invite code whilst signing up.
  2. Your friend has made the deposit after 45 days of signing up.
  3. Your friend has not completed their KYC verification yet.
  4. You have already availed the 25000 bonus under the invite & earn program.
  5. You have already exhausted the INR 2000 capping for the said friend.
  6. There is a capping of 100 RCB on each transaction, so if your friend has made their first deposit of more than INR 500, you will still get 100 RCB as the deposit bonus, and if their subsequent deposit transaction amount is more than INR 500 you will still get a bonus of 100 RCB.

Note: Prizes are in the form of a Real Cash Bonus which is not directly withdrawable.

DEPOSIT CODE

There can be any of the following reasons:

  1. Code should be valid or it should not be Expired.
  2. If the code is used after the tournament started.
  3. If you have used the code however the payment gets stuck/failed at the payment gateway.
  4. If you have used the code more than once due to stuck payment or any other reason, then the bonus/ticket will be applicable for one transaction only.
  5. If you have used a first-time deposit code on your regular deposit.

NOTE: For reasons 1,2 & 3 we will credit the bonus or the same tournament ticket or any other tournament ticket of the same buy-in as per tournament availability against the code you have used. However, the withdrawal criteria cannot be removed. Please note, in case all the above points are checked and insured if the issue persists and we request you to share the screenshot/video. We will immediately get it checked.

Bonus or Ticket gets automatically credited when you apply the code along with the withdrawal criteria. So there is no provision to credit the giveaways of the deposit code manually.
You will get one tournament ticket/one-time bonus associated with the deposit code and coin criteria will be applicable for one transaction. For other transactions, you can get the coin criteria removed by contacting support@pokerbaazi.com.
You will get the refund of the tournament buy in the form of a real cash bonus by emailing at support@pokerbaazi.com or chat with us. Reimbursement will be done within 24 working hours.
We will issue you the alternate tournament of the same buy-in as per tournament availability provided the social media contest does not have the specific terms and conditions. You need to send an email at support@pokerbaazi.com or chat with us.
There will not be any reimbursement. The coins criteria for the code that you used will be removed by emailing at support@pokerbaazi.com or by chatting with us.

TOURNAMENT

  • Free Entry Tournament winnings will be credited automatically in the form of RCB.
  • GTD tournament winnings are credited automatically in the form of RCC.
  • The winning amount gets credited in the player's PokerBaazi account to all the paid positions as soon as the player gets busted out from the tournament.
Use the Real Cash Bonus you win here to level up the stakes you play, and rise through the ranks as you learn to perfect your game.
You can still enjoy your tournament by entering the tournament before the late registration ends.
You need to unregister from the tournament and intimate us before the start of the tournament by emailing at support@pokerbaazi.com or over chat. We will reissue you the same tournament ticket or any other tournament ticket of the same buy-in as per tournament availability once the late registration is over. The withdrawal criteria cannot be removed in case you have used any deposit code.

To get the ticket re-issued, you should have intimated us before the start of the tournament. However, PokerBaazi believes in customer centricity, we can reissue you the same tournament ticket or any other tournament ticket of the same buy-in as per tournament availability once the late registration is over if you were unregistered from the tournament. The withdrawal criteria cannot be removed in case you have used any deposit code.

In case you did not unregister, then we would not be able to reissue you the ticket.

You do not have to worry, you can just send an email at support@pokerbaazi.com or chat with us to get the buy-in refunded.
Winning gets credited automatically once the tournament is over. In case, the winning does not get credited or if there is any discrepancy in the winning amount, then you can just send an email at support@pokerbaazi.com or chat with us. We will validate the discrepancy/winning and we will get the refund done, if applicable.
You can drop an email at support@pokerbaazi.com with the hand ID/screenshot/video or chat with us. We will analyze the issue and compensate you with the winning amount if applicable.

This could be due to a technical glitch but we have got you covered.

  • Our Technical team will fix the issue and you may continue with your game subsequently.
  • In case it takes more time to rectify, the tournament may be canceled and we will refund the buy-in amount or re-issue the same tournament ticket in 24 working hours.

Note: No refund will be initiated for Free Entry Tournaments and you can register for the next available Free Entry Tournament available in the lobby.

If the tournament is canceled either we will refund the buy-in amount or re-issue the same tournament ticket in 24 working hours.
With regards to a server crash or other unforeseen circumstances wherein we cancel a tournament, we compensate all competing players appropriately and without prejudice. We allow and credit due to compensation to the active and/or participating players in 24 working hours. The active/participating players would get notified in due course of time for the same on phone and/or via email.
You will get the refund of the tournament buy in the form of a real cash bonus by emailing at support@pokerbaazi.com or chat with us. Reimbursement will be done within 24 working hours.
You will get the refund of the tournament buy-in in the form of a real cash bonus against the extra satellites you have won. You need to send an email at support@pokerbaazi.com or chat with us. Reimbursement will be done within 24 working hours.
There will not be any reimbursement. The coins criteria for the code that you used will be removed by emailing at support@pokerbaazi.com.

CASH GAMES

You can drop an email at support@pokerbaazi.com with the hand ID/screenshot/video. We will analyze the issue and compensate you with the winning amount if applicable.

It is possible to get disconnected from the game due to unavoidable reasons and it’s the player's responsibility to have good internet connections between the player computer and our servers.

  1. In order to protect the player's gameplay, we at PokerBaazi have a disconnection timeout that gets activated and a status message displayed as "disconnected" on the player’s seat.
  2. Once the player is reconnected the player will receive some additional time to act on his / her turn if the timer was already running. If the player does not act within the allotted time after connecting to the game, the hand will be folded.
  3. There is no extra time provided in tournaments and cards will be dealt with disconnected players blind and/or antes will be posted as well.
  4. There is no rule against a single player choosing to sit out in a tournament; the player doing so will continue to have blinds and antes posted and cards will be dealt.

This could be due to a technical glitch, but we have got you covered.

  1. In case it is a server issue, we will release all stuck payments as and when we restart our server.
  2. You may also share the reference number of the table to get the Buy-Out credited manually.

LEADERBOARD

Tournament Leaderboard winnings get credited the next working day once the tournament series gets over in the form of RCB in your PokerBaazi account.

If there is a daily/weekly/monthly/yearly leaderboard running then the same will be credited by the next working day in the form of RCB in your PokerBaazi account.

Cash games leaderboard winnings get credited the next working day once the cash game promotion for the leaderboard ends in the form of RCB in your PokerBaazi account.

Please be rest assured that LB gets calculated as per the automated algorithm and there is no scope for any discrepancy. There might be ant of the below scenario:

  1. LB is not updated. Please note that tournament LB gets updated at 7 AM in the morning and the updating time of cash games leaderboard varies from promotion to promotion.
  2. Only paid places in a tournament get leaderboard points.
  3. Time Bomb, Free Entries, Satellites of multi-day tournaments are not counted for tournament leaderboard Points and private tables are not counted for cash games leaderboard.
  4. Leaderboard ranking is totally based on tournament leaderboard points.
  5. Specific cash tables as per the ongoing promotion get LB points.
  6. Play Money tables and Pineapple OFC poker tables are not counted for Leaderboard Points.

Still, if you feel that there is some discrepancy, you can write your detailed concern at support@pokerbaazi.com or chat with us. We will definitely get it checked and help you with the resolution.

SOCIAL MEDIA CONTEST

Winner selection criteria may vary from contest to contest which you can check the post where the contest was published. We always ensure that winning gets credited on time to all the qualified winners.
Generally, winnings get credited the same day when the winners get announced. It may vary from contest to contest also. In case, you still do not receive the winnings, then you can drop an email at support@pokerbaazi.com or chat with us via live chat support or you can connect directly with the social media team. For example: If you have participated in Facebook contests, then you can connect with them via Facebook messenger.
You will get the refund of the tournament buy in the form of a real cash bonus by emailing at support@pokerbaazi.com or over live chat support, provided the social media contest does not have the specific terms and conditions. Reimbursement will be done within 24 working hours.
We will issue you the alternate tournament ticket of the same buy-in as per tournament availability provided the social media contest does not have the specific terms and conditions. You need to send an email at support@pokerbaazi.com or chat with us.
We will issue you the alternate tournament ticket of the same buy-in as per tournament provided the social media contest does not have the specific terms and conditions. You need to send an email at support@pokerbaazi.com or chat with us.

UNFAIR GAMEPLAY

Your account gets temporarily frozen while we review the situation and please be rest assured that your Fairplay money (not involved in any unfair activity) is safe and secure. However, you can write to us at support@pokerbaazi.com from your registered email id or chat with us.
PokerBaazi believes in customer centricity and we can reissue you the same tournament tickets or any other tournament ticket of the same buy-in as per tournament availability if you were unregistered from the tournament and the tournament buy-in was not made through any amount that was involved in unfair gameplay. The Withdrawal criteria cannot be removed in case you have used any deposit code.
PokerBaazi team verifies the unfair gameplay activity at the back end. We do not take any action under unfair gameplay on any PokerBaazi user account till the time unfair activity is verified and proved. If you need any clarity, then you can write to us at support@pokerbaazi.com from your registered email id or chat with us.
You can drop an email at support@pokerbaazi.com with the hand ID/screenshot/video or chat with us. We will analyze the hand/session and if applicable, we will refund you accordingly.

BPT-BAAZI POKER TOUR

Any unused BPT tournament will be reimbursed in the form of Real Cash Bonus to your PokerBaazi account within 1 week from the end date of the BPT tour. This has to be intimated to the PokerBaazi support team only before 1 week from the start date of the BPT tour by sending an email at support@pokerbaazi.com from your registered email id or chat with us.
Yes, you can transfer the package to any other player only before 1 week from the start date of the BPT tour. This has to be intimated to the PokerBaazi support team before 1 week from the start date of the BPT tour by sending an email at support@pokerbaazi.com from your registered email id or chat with us.
Note: The exchange of packages or tickets will be done directly between the players.
Our team will connect with you before booking a flight and stay. During this time you can inform them so that the refund can be processed into your PokerBaazi account in the form of a Real cash bonus. Any modification will be accepted only before 1 week from the start date of the BPT tour.
Airport transfer is only available if the user has won a complete package which includes flight and stay.

The consecutive wins can be used for re-entry. You just need to contact the registration desk at the live casino.

Reimbursement can also be done in the form of Real Cash Bonus in your PokerBaazi account by emailing us at support@pokerbaazi.com from your registered email address or you can also chat with us. Reimbursement will be done within 1 week from the end date of the BPT tour.

You will not receive the reimbursement. But the code criteria will be removed by emailing at support@pokerbaazi.com or by connecting over chat.

Winnings (including Bounties) will be credited within 24 hours of finishing of the events.

All winnings will be credited to players’ Pokerbaazi accounts. For players hailing from Assam, Odisha, Telangana, Gujarat, Andhra Pradesh and all winnings will be credited through NEFT after TDS deduction.

Unused buy-ins if any will be refunded within 1 week from the end date of the BPT tour in the form of Real Cash Bonus in your PokerBaazi account.

The Baazi Poker Tour (BPT) was introduced in 2016. The 4-day series witnessed a tremendous turnout, creating a benchmark for LIVE tournament poker in India. The 2019 edition took it up a notch, with the 6-day extravaganza attracting over 1300 entries with a total prize pool nearing ₹5.5 crores!

The popular series has found a new home in the recently docked Majestic Pride vessel in Panjim, Goa, and is all set to make an appearance 3-4 times every year. The BPT is powered by Online Poker giants PokerBaazi along with Parent Company Baazi Games – a disruptive entity in the online gaming industry in India.

The company intends to provide poker players across the country with an ideal LIVE poker environment to play and enjoy the game, with an exciting line-up of poker festivals, tournaments, and series scheduled all year round.
To know more about BPT, visit our website: https://baazipokertour.com/.

Majestic Pride is part of the Pride Group of Casinos and Hotels – known famously for their warm hospitality. In addition to a Poker Room, the Casino offers a wide range of house games, restaurants, and entertainment for players to explore. The PokerBaazi LIVE room is situated on Level 2 of the Casino and boasts a sleek set up with an RFID featured table to capture all the action. The venue is all set to host the biggest live games and tournaments across the country, offering poker enthusiasts an ideal environment to learn and play the booming mind-sport.

Goa is one of the most popular tourist destinations in India and is easily accessible by road, flight, or rail. The BPT is hosted in the PokerBaazi LIVE room aboard Majestic Pride in Panjim and is a 25 km drive from the airport. The vessel is docked in River Mandovi and is accessible via Majestic Pride Jettys that are available round the clock at intervals of 10-15 minutes. Ensure that you get there well before time to avoid any delays!
Panjim has tons of hotels to choose from! A point to note however is that the BPT attracts large numbers from across the country, so booking your stay well in advance is a good idea. Alternatively, you could choose from our packages and let us do all the running around! Check them out here.
The PokerBaazi LIVE room has a dedicated Cash Cage for players to make their buy-ins and cashouts with ease. All tournament registrations take place at the cashier, where you will receive your registration confirmation along with your seating card to the event. Additionally, players can choose to buy-in for events via the PokerBaazi.com gaming client to save the trouble of queuing-up for registrations before an event.
Apart from Poker, there are tons of games, activities, restaurants, and shows scheduled all-day-long at the Majestic Casino. You could give some of the house games a spin if you’re feeling lucky, or watch one of the many shows organized by the casino on the top deck. House games at the casino include Roulette, Blackjack, Baccarat, Casino War, 3 Card Poker, 5 Card Poker, Mini Flush, Slot Machines Tai Sai and more!
The comfort of our players is our top-most priority. A dedicated PokerBaazi LIVE front desk has been set up at the Jetty for all queries and information. Once aboard the ship, our team will take care of all our players’ requirements including any additional requests they may have. An airport pick/drop facility will also be provided for players who wish to make use of it, along with the option of booking a stay/travel package with us beforehand. Details of the same can be found in the “Packages” section. Additionally, players can reach out to us on the below numbers for further queries: +9158885086, +9158885088.

Yes, please go through the Terms and conditions of BPT mentioned below before registering yourself:

  • Transfers and modifications will be accepted only before 1 week from the start date of the BPT tour.
  • Unused buy-ins if any will be refunded post the tournament series within 1 week from the end date of the BPT tour.
  • No credits will be allowed for tournament buy-ins.
  • Partial buy-in through a mix of cash and online buy-in will not be allowed.
  • Bounty bands cannot be used for re-entry.
  • Cash buy-ins will only be accepted after filling the declaration form available at the registration desk.
  • Winnings (including Bounties) will be credited within 24 hours of finishing the events.
  • All winnings will be credited to players’ PokerBaazi accounts. For players hailing from Assam, Odisha, Andhra Pradesh, Telangana & Gujarat, all winnings will be credited through NEFT after TDS deduction.
  • If a player wins multiple Satellites to the same event, the consecutive wins can be used for re-entry.

Still facing issue resolving problem?

Contact our customer Support