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FAQ

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Q: I Forgot My Password. How Do I Get a New One?

Q: I Forgot My User ID. Can I Open a New Account?

A: The User ID you choose during the account creation process cannot be changed at a later date.

Q: What Do I Do If I Have Forgotten My User Id?

Q: I Cannot Connect To Your Server, What Should I Do?

A: You should first check your internet connection and determine if it's up and running. In the event your internet connection is not working, you should immediately contact your ISP.

Q: I Continue To Disconnect While Playing. What Should I Do?

  • You will need a fast Internet connection for best gaming experience in Pokerbaazi.
  • We recommend a high-speed broadband connection of at least 256 Kbps and above, with little or no packet loss and low latency to our servers.
  • You can check connectivity to pokerbaazi.com, packet losses and internet latency by using the steps here
    1. On your PC click on the "Start" button, and select Run" and type "cmd" without the quotes and enter
    2. Type the following ping -n 10 www.pokerbaazi.com
    3. After a few seconds, a summary of the connection statistics from your computer to our servers will be displayed.
    4. For the best experience, the loss percentage should be 0% and latency should be lower than 400ms.

Q: I Am Registered For A Tournament, But Cannot Find It. How Do I View All Tournaments I Am Registered In?

A: After logging in from the website clink on MY ACCOUNT on the top right corner. From the lobby, open the cashier and click on MY ACCOUNT at the bottom of the page.

My Account

Q: How Do I View My Game History?

A:Select Game history In the My Account page. For Game history prior to 3 months, send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. requesting for the game history.

Q: Another Player Is Abusive. How Can I Make Them Stop?

A:You can report us via support chat facility and one of our administrator will take appropriate action against abusive players

Q: Details About Document Verification?

A:We verify the following documents before authorizing any withdrawals. This is a one time verification, so we request you to send these documents through email to This email address is being protected from spambots. You need JavaScript enabled to view it. with your User ID.

    • PAN Card
    • Address Proof
    • Driving Licence
    • Voter ID
    • Passport
    • Adhaar Card