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POKER & ITS LEGALITY

Poker is a skill-based game that people play with a normal set (or deck) of 52 cards. Poker is any of a number of card games in which players wager over which hand is best according to that specific game's rules in ways similar to Poker rankings. The winner is determined by probability and preponderance and not just luck. Even the International Mind Sports Association (IMSA) recognizes Poker as a 'mind sport'.

Betting and gambling are listed under Entry 34 of the State list ever since the Indian Constitution came into effect in 26 January, 1950. As such, our Constitution permits states to enact laws to regulate betting and gambling in their respective jurisdictions.

Various states in India exercise this power independently and have enacted anti-gambling legislations within their jurisdictions conforming to the principle act of Public Gambling Act of 1867 which includes the exception of “games of skill”. Therefore, state laws prevail over this act.

In this regard, the legislative acts of a certain number of states prohibits all games involving money as stakes and do not make an exception for games of skill. These states include Assam, Odisha, Nagaland, Andhra Pradesh, Telangana. Currently, residents of these states are not allowed to play poker for real money on online poker platforms. That said, players can still play free poker games and tournaments for leisure.

Players from all other states in India can follow their passion and continue playing online poker for stakes on credible poker platforms on PokerBaazi. This has led to the rise of many prominent poker players in India who have made a name for themselves in this spectacular game of skill.

Our services and products are not available to anybody who is under the age of 18 years on the day of them applying for membership through the registration process on the site. Also, it is strictly prohibited for any user under the age of 18 to play games on our website.

We reserve the right to request proof of age at any stage to verify that minors are not using the service. We may exclude a person from play if proof of age is not provided or if we suspect that a person using the service is underage.

The services and products are not intended for users connecting to the site from jurisdictions that say it is illegal to do so. Any underage player who has provided dishonest or inaccurate information regarding their true age or identity may have all their winnings forfeited and could face criminal prosecution.

POKER FORMATS & VARIANTS

1. No-Limit Texas Hold'em(NLHE): Texas hold 'em is one of the most popular variants of poker. Two cards, known as hole cards, are dealt face down to each player, and then five community cards are dealt face up in three stages.

2. Pot Limit Omaha(PLO): Omaha Hold'em is a community card poker game similar to Texas hold'em, where each player is dealt four/five cards and must make his or her best hand using exactly two of them, plus exactly three of the five community cards.

3. Super Hold’em: Super Hold’em is an exciting poker format wherein each player is dealt with 3 hole cards. Players have to use at least 1 hole card along with the community cards to make the best 5-card combination.

4. Pineapple (Open Face Chinese) Poker: Pineapple OFC poker is played between either 2 or 3 players. It can be played in a sit and go [sit'n'go] format or cash. Unlike poker, this game is played without chips. A point system is followed to determine the score, with each point holding a certain value.

Super Hold’em is an exciting poker format wherein each player is dealt with 3 hole cards. Players have to use at least 1 hole card along with the community cards to make the best 5-card combination.

Whereas in Texas Hold’em, each player is dealt with 2 hole cards and the players can use either none or up to 2 hole cards to make the best 5-card combination.

1. In Omaha, 4 or 5 cards are dealt (depending on the variant) to each player whereas in Texas Hold'em only 2 cards are dealt.

2. The player needs to compulsorily use 2 hole cards to make the best possible hand in Pot Limit Omaha, whereas in Texas Hold'em, a player can use either 1 hole card or both the cards to make the best possible hand.

3. Omaha is a pot-limit game where the maximum a player can raise or bet depends on the size of the pot, whereas Texas Hold'em has no limits on betting.

Cash Games: Your chip stack in a cash game represents its real money value. Blinds and antes are set for the table and they don't increase like a tournament. You can enter or leave a cash game at any time you want.

Formats of Cash Games:
1. Cash table: Cash Game Tables can be played on our website or application using your deposit amount (Unused Balance).
2. Play Money table: Practice Money Tables can be played on our website or software using our virtual tokens or Play Money. It does not have any monetary value and is only useful to practice poker. New players are advised to play this game.

In this format, 5 hole cards are dealt instead of 4 and a player must use 2 hole cards and 3 community cards to complete his/her best 5 card combination. The game also follows a 'pot limit' structure, just like the regular variant.

In some cash games, if a player is all in before the river has been dealt, the players involved can agree to 'run it twice' i.e. the remaining streets get dealt twice, with half the pot going to the player with the best hand in each instance.

Tournament: A poker tournament is a game with a fixed format. Everything is predetermined – the blinds, buy-in, stack sizes, antes, structure, and time limit.

Formats of Tournaments:
1. Guaranteed Tournaments: In poker, a "guaranteed prize pool" is when tournament organizers guarantee that a tournament will have a minimum prize pool of a certain amount. Guaranteeing a prize pool is done to increase attendance as players will know that they will be playing for a minimum amount of money.
2. Free Entry Tournaments: A Free Entry tournament is a poker tournament with no entry fee. Some freerolls (eg: Depositors FreeRoll) require payment at some point to gain entry to the tournament.

There are three variants of tournaments:

KnockOut tournaments: Knockout tournaments (also known as Bounty tournaments) pay a cash prize for every player you knock out of the tournament. This cash prize is the 'bounty' on the player and is separate from the tournament's prize pool. This means that players with many knockouts can still take home some money, even if they do not make it to a winning position in the tournament. The last player of the tournament - i.e. the winner - will have his/her bounty credited to him/her as winnings.

Progressive Knockout: The bigger the catch, the better the prize! While regular Knockout pays a player the same fixed amount for each knockout, Progressive Knockout places a different price on each player's head. In this variant, you win 50% of the bounty each time you knock out a player and the rest gets added to your bounty. As the tournament progresses, players with many knockouts will subsequently have higher bounties, and will be worth more to knock out! The last player of the tournament - i.e. the winner - will have his/her bounty credited to him/her as winnings.

Win the Button: In a regular poker game, the dealer button is moved around the table in a clockwise manner. However, in this format, the button will be passed to whoever wins the round. Effectively, this gives them the advantage of acting last in the game. Win the Button is an action-packed variant that rewards players that actively go for the win.

HAND RANKING

Hand Rankings, from strongest to weakest, are:

1. Royal Flush
2. Straight Flush
3. Four of a Kind
4. Full House
5. Flush

6. Straight
7. Three of a Kind
8. Two Pair
9. Pair
10. High Card

The highest among the best poker hands. It is a unique combination of an Ace, King, Queen, Jack, and Ten - each of the same suit. The probability of getting it is 0.000154% (odds as 649739:1). The Royal Flush is an invincible Hand because any player who possesses cannot be beaten under any circumstances.

The second-most difficult and the second-most invincible card combination, it features five suited cards in increasing numerical sequence. The probability of getting it is 0.00139% (odds as 72192:1). Theoretically, the only way it can be beaten is by a Royal Flush.
Third in the list of the best poker hands. It involves exactly four cards of the same rank plus one random card. It is the highest-ranking 'Four of a Kind' that is used to decide a winner. The probability of getting it is 0.0240% (odds as 4164:1).
It is a much simpler card configuration in which the cards are arranged in a 3+2 formation. It consists of three similar cards of one rank and another set of two similar cards of a different rank. A game-changer, this Hand is used to decide the winner because the player with the highest-ranking three cards is the winner. The probability of getting it is 0.1441% (odds as 693:1)
It consists of five cards of the same suit without any sequence. If several players get a Flush, then the winner is decided on the basis of card rankings. The probability of getting it is 0.1965% (odds as 508:1) amongst all of thewinning hands in poker.
It consists of five cards of different suits that are arranged in perfect numerical sequence. The highest-ranking card is used as the tie-breaker if such a case is found. A special case with getting a Straight is that the Ace can act both as the High or Low card depending on the cards it is placed with. The probability of getting it is 0.3925% (odds as 254:1).
A relatively simple configuration that involves three cards of the same ranking and two random (unrelated) cards. This arrangement is used to decide the outcome in case of a tie-breaker. The probability of getting it is 2.1128% (odds as 46.3:1)
It consists of two cards of the same rank and two cards of some other rank that match each other but not the first pair, besides one card not of either rank.
It has two matched cards of the same rank, and three random and unrelated side cards. This is quite a common scenario to find in games of Texas Holdem or Omaha.
It can be simply any card that does not fall into any of the categories mentioned above. It is best used to break the deadlock and determine the winner in case of a tie, provided none of the aforementioned hand rankings are available. If the first cards are identical, the second card is taken into account. If they are also identical, then the next one and so on until the first superior card is found.

GLOSSARY

Hole Cards: Two random face-down cards dealt to each player on a table.

Community Cards: Five cards put face-up on the game table. Players use them to make their respective card combinations.

A player strives to make a winning card combination using his two Hole Cards and a fixed number of Community Cards (depending on the poker variant he is playing) to make the best five-card combination.

In Texas Hold'em, every player strives to make the best five-card poker hand using his two Hole Cards and Five Community Cards. The player with the best card combination is the winner.

In Pot Limit Omaha, a player should also make the best five-card combination. Every player initially gets four Hole Cards, out of which he discards two. He should then try to make a winning five-card poker hand with two Hole Cards and Five Community Cards.

The money you start with in a cash game or the entry fee in a tournament.
The player seated with the button in front of them during a poker hand. They are also the last to act on any betting round, giving the dealer position advantage on every hand.
The forced bet was put in the pot by the player seated directly to the left of the dealer during the first round of betting. This is usually half the value of the big blind.
This is the largest forced bet preflop. It is commonly double the size of the small blind.
The chips or money that players have bet on a hand. This money is up for grabs and goes to the player with the best five-card hand when the players show their cards.
Poker involves placing forced amounts, and they are called the Big Blind and Small Blind respectively. These forced amounts start the formation of "Pot", the minimum amount of money that works as an incentive for players to continue and win the game. As the game progresses, the Pot size (or the money on the table) also increases. The distribution of the cards starts from the player sitting to the immediate left of the Dealer and then proceeds in a clockwise manner around the table. The next player to receive the cards is the Big Blind. It is important to understand that the Small Blind starts the game by placing an amount which is usually half t of the blind posted by the Big Blind.
When the flop, turn and river cards are all on display, this is known as the board. Q. What is a Pre-Flop Round? Betting action that happens before the first three cards are dealt takes place preflop. This is the round of betting in which the small blind, big blind, and antes seed the pot to induce action.
Betting action that happens before the first three cards are dealt takes place preflop. This is the round of betting in which the small blind, big blind, and antes seed the pot to induce action.
The first three cards dealt face-up on the board are called the flop. This is followed by another round of betting before the next community card is dealt.
The fourth card dealt face-up on the table during a poker hand. Also known as Fourth Street in Texas Hold'em, it is followed by another round of betting.
The final card dealt face-up on the table during a poker hand. It is also called Fifth Street in Texas Hold'em as it is the fifth and final community card that precedes the final round of betting.
When the remaining players in a hand have to flip over their cards to determine who has the best hand after the final round of betting that comes after the river card.
Players may forego the action thinking that the cards they are dealt with are not good enough. Should they do so, they forfeit their cards by "Folding." This also puts them out of competition for that very hand.
A Wager is a token amount that acts as a minimum for other players to match in order to remain in the game.
A Call means that a player places an amount equal to the last-placed wager on the table.
When a player Checks, he is consciously declining the option to open the pot from his side and is rather transferring the action to the person sitting to his left. One can Check only when there is no wager in progress at that very instance.
A raise happens when a player increases the amount of the last-placed wager on the table. A player may do it when he/she has a better card combination or when he/she is bluffing.
If there is a bet and a raise in front of a player and they choose to raise it again it is called a re-raise or three-bet.
All-In is a unique scenario in which all the chips of a particular player are in the pot before the completion of the hand.
"Running it twice" occurs when two players are all-in before the river and decide to deal the remaining cards twice.
The two players decide to "run it twice", which means that the river card will be dealt with twice. 50% of the pot will go to the winner of the pot after the first river card is dealt, while 50% of the pot will go to the winner of the pot after the second river card is dealt.
We make allowances for players to join-in late for a Tournament. This process is called Late Registration and its length may vary as per the online tournament you're interested in. We mention the same in our in-game game Lobby on our apps and desktop software. Our Tournaments may allow one entry or multiple entries per player. This is defined in the tournament rules and format set by us and varies from tournament to tournament.
Some (not all) of our online gaming tournaments allow the players to unregister themselves from a tournament until a certain pre-specified time before the tournament begins. We request you to check the exact registration details of every Tournament that you're looking to play online. This may help you avert last-minute changes to your plans to a certain extent.
Tournament breaks are scheduled every 25 minutes past the hour and are 5 minutes long. You can find the break schedule per tournament in the Tournament lobby of our app or gaming software. Please note that we may not allow breaks in all of our tournaments and such information shall be conveyed well in advance.
Even the best card players may lose, and poker thus offers them a window to claw themselves back into the game. It is called a Re-Buy and it refers to a period of time (set at the start of the Re-Buy tournaments) where a player can re-enter if they lose all of their chips after purchasing them. Please note that only the Re-Buy tournaments offer this option and their prize pools are much larger as a result of multiple entries.
An add-on is an additional buy-in in a poker tournament in which a player can buy more chips than a player received with his/her original buy-in. This is similar to a top-up recharge in prepaid mobile phones.
A Re-Entry, as opposed to a Re-Buy, requires that players seeking to get back in the game are first eliminated from the tournament before they pay for the buy-in again. At that point, they are assigned to an entirely new seat.
A willing competitive card player can do a Double Re-Buy by paying twice the buy-in amount of the tournament.
The small fee that is charged by a brick-and-mortar casino or online poker room for hosting a poker tournament.
You finish 'in the money' in a poker tournament once the money bubble has burst and every remaining player receives prize money once they bust out of the tournament.
All the entry money contributed by players in a tournament to the total prize money that is awarded to players that make a deep run in the tournament is called a prize pool. The prize pool is divided up and commonly awarded to the top 10% of finishers in the tournament.
In poker, an overlay is a term used to describe the difference between a poker tournament's guaranteed prize pool and the total of the actual prize pool generated by entrants.
This is how many chips you begin with in a tournament or Sit 'N' Go (sit and go) game. All players begin with the same starting stack in normal tournaments.
A tournament with a smaller buy-in that is usually played at a single table in which the winner gains entry into a larger tournament as the prize.
This is a single-table tournament that normally involves ten players where the last player who survives wins the tournament. Satellites are usually sit-and-go tournaments.
The value of a card or hand used to determine which hands win and lose during a round of play.. An ace is the highest card rank and a royal flush is the highest hand rank.
The money bubble bursts when the last player in a tournament is eliminated before the prize money starts getting awarded. If the top 40 players in a tournament get paid, then the unlucky player that is eliminated in 41st place has busted on the bubble.
In multi-table tournaments (MTTs), we put a bounty on certain players which means a reward for whoever knocks them out of the game.
A bet made with a weak hand that makes it look stronger than it is to your opponents. A player hopes to make their opponents fold with this action.
An unpaired card that is used to determine the better of two near-equivalent hands. For instance, suppose you have AK and your opponent has AQ. If the flop has an ace in it, you both have a pair of aces, but you have a king kicker. Kickers can be vitally important in hold 'em.
If one player is all in and there are still multiple players with more chips to play within the pot, then they will play for a side pot that is above the value of the main pot. The all-in player is not eligible to win the side pot.
This is the player that sits directly to the left of the big blind in the first round of betting. They are the very first player to act in a poker hand.
This happens when there are just two final players remaining in a hand or a poker tournament. The winner between them will take down the pot or tournament win.
The pile of folded and burned cards in front of the dealer. Example: 'His hand hit the muck so the dealer ruled it folded even though the guy wanted to get his cards back.' Also used as a verb. Example: 'He didn't have any outs so he mucked his hand.'
When the player receives a pair of cards of the same value in the hole preflop in a poker hand - like pocket fours or pocket jacks.
The straddle is a forced blind -double the big blind amount, and is always put before the cards are dealt. It allows the player to act last in that round where players wanting to enter have to at least call the original player's blind raise, giving them the option to raise their blind raise, re-raise a raiser, check, or fold.
A losing poker player that lacks the experience or skill of his opponents. Better players make aggressive plays against the fish to try and win their money.
A winning poker player that often makes aggressive plays and takes money from the less experienced players at their table.
The Rake shall mean a percentage of the pot money placed by the user that is deducted by the Company as a fee towards the use of the products and services offered on the Website. The percentage deducted shall vary based on the amount of money placed by a player in the pot. Such percentage shall be determined at the sole discretion of the Company.
The Rake back shall mean a percentage of the Rake given to an Affiliate/user as an incentive.
VPIP is short for ‘Voluntarily Put INR in POT’, which refers to the frequency of players actively betting into the pot pre-flop, excluding small blind and big blind, unless small blind or big blind calls or raises.
PFR is short for ‘Pre-flop Raise’ that refers to the frequency of players raising pre-flop.
3-Bet refers to the frequency of players putting the third bet pre-flop after the blinds and a raise.
The % to fold when facing the opponent's 3-Bet pre-flop.
C-Bet is short for ‘Continuation Bet’, refers to the players’ frequency of continuing to bet on the flop after raising pre-flop.
It is the % to fold when facing the opponent's C-Bet on the flop.
It refers to the % to raise from the CO (Cut-off, one position before Dealer Button), BTN (Dealer Button) or SB (Small Blind) pre-flop when the pot is unopened.
It is the % to check and then raise on the flop when a player in later position bets.
Deal is where players at the final table unanimously decide to stop the play, and cash in their chips based on their current position and chip stack.
A deal is initiated when all players at the final table select 'Agree' in the deal making popup on the table. Players can see how many of the remaining players have selected 'Agree' so far by looking at the deal making Popup.

GAMEPLAY TUTORIAL

"It refers to a specific tournament format where the main event is divided into multiple starting days or flights. Each flight is essentially a separate tournament with its own set of players, and each player is allowed to enter and play in multiple flights.

For example: NPS (National Poker Series) has multiple flights (small tournaments)."

Satellites are a specific type of tournament that offer players the opportunity to win entry into a higher-stakes tournament or event. Instead of paying the full buy-in amount for the target tournament, players can participate in a satellite tournament for a fraction of the cost.

Qualifiers are similar to satellite tournaments. They are a specific type of tournament designed to award entry or seats into higher-stakes tournaments or prestigious poker events. The primary goal of qualifiers is to give players the opportunity to win a spot in a tournament that they might not be able to enter directly due to its higher buy-in.

Two cards (hole cards) are dealt to each player in a clockwise manner after the ""Small Blind"" and ""Big Blind"" are deducted. Five community cards are dealt face up in three stages - ""Flop"", ""Turn"" and ""River"". On a cash tables maximum 6 players can sit at once whereas maximum 8 players can sit on a tournament table at once.

For better understanding, please watch our video on How To Play Texas Hold'em.

In Texas Hold'em Poker, the winner of a hand is determined by having the best five-card poker hand at the showdown, which occurs after all the betting rounds have been completed.

Pot Limit Omaha is structured exactly the same as Texas Hold'em but players are dealt four (PLO4), five (PLO5) or six (PLO6) hole cards instead of two.

In this variant, you have to use 2 of your hole cards and 3 of the community cards to make the best 5-card combination.

"

"Pot Limit Omaha differs when it comes to figuring out the winner at the end of the play as compared to Texas Hold'em. However, the hand rankings remain the same between the two. The players have to use two hole cards and three community cards to make their best hand possible.

At the end of each hand, the player with the best 5-card combination at showdown is declared the winner."

To make the best hand in Super Hold’em, you have to use at least 1 out of the 3 hole cards along with the community cards to make the best 5-card combination.

Example 1
Board: J K 7 Q 4♣
Player 1: Q Q♠ K♠ (Full house)
Player 2: A3 4 (Flush)
In this case, player 1 will win

Example 2
Board: 6 7 J Q 4♣
Player 1: J♠ J (3 of a kind)
Player 2: 9 A K (Flush)
In this case, player 2 will win

Example 3
Board: 6 9 2 3 A♣
Player 1: 8♠ 10♣ 7 (Straight)
Player 2: 4♣ 5 3♠ (Straight)
In this case, player 1 will win

Example 4
Board: K♠ K♣ A♠ J♣ 3♠
Player 1: K Q♣ J♠ (Full house)
Player 2: 3♣ 3 3 (4 of a kind)
In this case, player 2 will win

Yes, in Super Hold’em 2 players can have a Royal Flush.

Let’s look at an example-
Player A can have A, Q♥>, K as their hole cards and Player B can have A, Q, K as their hole cards. Now, the community cards turn out to be J, 10, J, 10, 7.

In this case, the pot will be divided between them at the time of showdown.

Your best five cards will be highlighted in “yellow” and your hand strength will be mentioned next to your avatar.

Yes, Rabbit feature is available in Super Hold’em.

Our Poker Tournaments conclude successfully when only one player wins all the chips or all remaining players qualify for the same prize as specified in the tournament structure. Players are eliminated from the tournament over the course of a tournament
Cash games are played with "real" chips and money at stake with no predetermined end time. Players can enter and leave as they see fit.

Poker takes a day to learn but a lifetime to master. Check out Poker School by PokerBaazi to learn more about poker. Here you will find-

  1. Video Chapters: The foundation to learning any game is getting your fundamentals right. Our lessons are broken down to help you understand the game of poker right from scratch. Crafted by experts, the lessons simplify poker and make learning fun with interactive tests.
  2. Practice Zone: Learning is impactful when there is application. At Poker School, we have a dedicated zone for you to practice all the tips and tricks you have learned in our lessons.
  3. Forum: Collaboration and communication is a key to your learning process. The Poker School forum allows budding players to seek clarity and learn from a community of growing poker players.

Download Poker School on Android Pokerbaazi School

We offer a Chat feature to let players communicate with each other in a professional and jovial manner so that the game is conducted in the right spirit. However, this feature does not allow players to indulge in any unfair practice or discussion regarding the game.
This feature enables the players to write notes about other players. These notes are stored and can be viewed in the future. Once a note for a specific player is made, 'N' appears under the player's avatar. Notes for Texas Hold'em and Omaha are stored separately.
Poker is a skill-based game that requires thought, precision and the ability to perform under pressure. As such, we offer additional time in cash tables and tournaments in order to allow the player to make a carefully thought out move after considering the state of play at the felts.

Auto-Muck is a feature that allows a user to not show their cards unless they are winning the hand or a portion of it. A user is required to show their cards in these occasions:

  1. They are the last aggressor on the river.
  2. They are the winner of the hand.
  3. All the player who have showcased their hands so far are losing to them when the showdown is running it’s natural course from SB to Dealer position (subject to availability of the player in this particular order only).

If a user doesn’t meet either of the above mentioned criteria and has opted for Auto-Muck, then their cards shouldn’t be made visible to the table.

If you play your hand till showdown and you hold the winning hand, your cards will always be shown automatically.

Straddle is a voluntary blind bet placed by the player on UTG position (person sitting on the immediate left of big blind). The bet is twice the big blind.

Straddle will work in the following conditions:

  1. It will only be enabled if the straddle checkbox is checked before the hand. (When you're playing on table, click on (☰) icon and select "Straddle")
  2. The straddle only impacts in the pre-flop round. In the pre-flop round, the minimum call amount will be the straddle amount.
  3. After the flop opens, the minimum bet amount will be the big blind amount.
  4. Straddle cannot be done on the dealer button. So the straddle can only be posted if 4 or more players are involved in a hand.

"When playing RIT, 2 extra cards open on the table. Here's how RIT works-

  1. Running it twice is a method of determining the winner of a poker hand once all betting on the hand is complete but before the final card(s) (either community cards or other cards) have been dealt.
  2. In practice, this is only done when the hand has gotten down to heads up and one player is all-in and the other player has matched their bet.
  3. Running it twice can be done either pre-flop, after the flop, or after the turn, but only after one of the two players is fully all-inBoth players must agree to run it twice.
  4. Run it twice directs the dealer to deal with two sets of the final cards to be dealt, thus creating two different outcomes.
  5. The pot is split into two halves, the first half of the pot is awarded to the winner of the hand using the first set of community cards that were dealt and the second half of the pot is awarded to the winner of the hand using the second set of community cards that were dealt."

GAMEPLAY TECHNICAL

1 coin is generated when you make 1₹ Real Revenue (Rake). Coins are generated only in Real money cash games.

1 Coin = 1₹ Rake generated

"Playing poker online is a close function of your internet quality and speed. We suggest that you use a stable internet connection for the best gaming experience on PokerBaazi. Please make sure to check the below mentioned points:

  • a) We recommend a stable internet connection of at least 256 Kbps and above, with little or no packet loss and low latency to our servers.
  • b) We recommend you to switch your internet connection. For e.g. if you are using mobile data then switch to wifi.
  • c) If you are using wifi, we request you to restart your router.
  • d) If you are using mobile data, we request you to turn on the airplane mode and turn it off.

Note: In case you are still experiencing this issue, please send us a video of the same to playerrelations@pokerbaazi.com. We will immediately get it checked with the technical team."

From the Browser, you can play on 3 tables simultaneously.

From the Desktop App, there are no restrictions.

From the Android App, you can play on 3 tables simultaneously.

From the IOS App, you can play on 3 tables simultaneously.

This can be happen due to the below mentioned reasons:

  1. If you are trying to play from territories outside India.
  2. If you are trying to play within the restricted state boundaries (Andhra Pradesh, Assam, Odisha, Telangana, and Nagaland)
  3. If you are trying to play using a VPN (Virtual Private Network)
  4. If you are playing using a HUD (Heads Up Display) software.
  5. If you are trying to open more than 3 tables on the Mobile application or the Mobile/desktop browser.
  6. If there is a popup blocker.
  7. If there is Internet Fluctuation while entering any table.
  8. We recommend you to clear cache and cookies from browser and/or cache from the application and then re-login

Note: Incase all the above points are checked and you are still experiencing issues, please send us a screenshot/video of the same.. We will immediately get it checked with the technical team.

Chrome:

  • By default, Google Chrome blocks pop-ups from automatically showing up on your screen. When a pop-up is blocked, the address bar will be marked 'Pop-up blocked.'
  • Click on this icon in your address bar to allow popups from PokerBaazi and reopen the game lobby. If it still does not work, you may follow the below steps. At the top right of Chrome browser, click More and then click Settings. At the lowermost placed option named Advanced, click 'Privacy and Security.' Now click Content settings to go to Popups. Click the same and turn the setting to Allowed.

B. Firefox:

  • When blocking a pop-up, Firefox displays an information bar. If it hasn't been previously dismissed, you would see it just below your Bookmark's bar. The browser will also notify you with an icon in the address bar.
  • When you click either the Preferences button in the info bar or the icon in the address bar, a menu is displayed with the following choices:

    1. Allow/Block pop-ups for this site
    2. Edit Pop-up Blocker Preferences
    3. Don't show this message when pop-ups are blocked
    4. (show the blocked pop-up)
  • To access the pop-up blocker settings:

    1. Click the menu button (it would be marked as) and choose Preferences.
    2. Select the Privacy and Security panel.
    3. In the Permissions section, uncheck the box next to Block pop-up windows to disable the pop-up blocker altogether.

C. Internet Explorer 11:

  • Open Internet Explorer, select the Tools button and then select Internet options.
  • On the Privacy tab, go to Pop-up Blocker and clear the Turn on Pop-up Blocker check box.
  • Click OK to confirm, and that's it. You can now start playing poker online!

D. Internet Explorer 10:

  • Click the Internet Explorer icon on the desktop to open the program.
  • Click the Tools button in the toolbar at the top of the browser window.
  • Select Internet Options from the Tools menu.
  • Click the Privacy tab in the Internet Options pop-up window.
  • Clear the check mark next to 'Turn on Pop-Up Blocker' so that it is deselected.
  • Click OK.

E. Safari:

  • Click Safari in the browser menu. You will find it at the top of the screen.
  • Choose Preferences when the drop-down menu appears. Alternatively, you can also use the Command and Comma key together.
  • Click the Security tab to open the Security Preferences window.
  • In the Web content section, clear the check box next to the option called Block pop-up windows.
If a user has minimised the app or lost Internet connectivity for 5 minutes then he will be logged out and a pop up saying session time out error will be shown.
Please uninstall the old app and then download the new app from Go Mobile and install it.
You can download the new app from our website Go Mobile. Please uninstall the old app before installing the new one.

Please uninstall the old app and then download the new app from Go Mobile and install it.

  1. The downloaded APK should be fully downloaded before installing.
  2. The Android version should be 7 or above.
  3. If there is an Internet Fluctuation while login to your account.

Note: In case all the above points are checked and ensured and if the still issue persists, we request you to share the screenshot/video at playerrelations@pokerbaazi.com or chat with us. We will immediately get it checked with our technical team.

Please check the following points:

  1. Your Login credential should be correct.
  2. Your phone number should be correct and validated.
  3. App should be updated.
  4. Android version should be 7 and above.
  5. We also recommend you to clear cache and cookies from the browser and cache from the application and then re-login.
  6. If there is an Internet Fluctuation while login to your account.

Note: In case all the above points are checked and ensured and if the still issue persists, we request you to share the screenshot/video at playerrelations@pokerbaazi.com or chat with us. We will immediately get it checked with our technical team.

Yes, PokerBaazi does have a bug bounty program. To know more, please mail us on engineering@pokerbaazi.com

ABOUT US

Established in 2014, PokerBaazi.com is the brainchild and industry leading online venture of Baazi Games, a disruptive entity in India's nascent online gaming industry. The latter has a proven track record of providing an excellent online gaming experience over the past several years, and it offers its services through online fantasy leagues and other popular sports ventures.

Navkiran Singh: Founder & CEO - Baazi Games

Puneet Singh: Co-founder & COO - Baazi Games

Anirudh Chaudhry: Co-founder & COO - Pokerbaazi.com

Avneet Rana: Co-founder & CTO - Baazi Games

Varun Ganjoo: Co-founder & CMO - Baazi Games

Sudeep Godara: Head of Business Intelligence - Baazi Games

Yes, PokerBaazi has developed its own app and software:

  1. Android App and Windows platform can be downloaded from our website on Go Mobile.
  2. You can also download our iOS apps for your iPhone and Mac from the Apple store.
  3. Users can also play directly from the web browser without having to download the app on their device.

Below are the few reasons many:

  1. Best of Poker Variants: Best of Poker variants for you. Variety is the spice of life. PokerBaazi, being the leading online poker website in India, offers two of the most popular poker variants, viz., Pot Limit Omaha and Texas Hold'em Poker, to all its players.
  2. Leading Mobile App: Hit the poker felts anytime, anywhere with our homegrown, purpose-built poker app that offers smooth gameplay, the option of multi-tabling, and a number of best-in-class features.
  3. Responsible Gaming: When you play with PokerBaazi, you’re playing with the best. We give you the power to control your game using custom tools to equip you for success.
  4. Secure & Reliable: We have put in place several safe, secure and ultra-fast payment gateways that offer hassle-free transactions every single time.
  5. Lightning Fast Deposits & Withdrawals: Jump into the action and claim your winnings instantly with our lightning-fast payment options. Want to make a deposit? Check out the accredited institutions we partner with.
  6. Certified Software: Your personal and financial identity is safe with us. Our security features protect your personal information and other data from misuse. We also have an internationally-certified gaming software to offer you the best possible experience.
  7. 24x7 Customer Support: No matter what the time or place may be, we're listening. Please feel free to contact our customer care center for any query or assistance that you might need- be it before the game begins, during the game or after it has ended.

To know more about:

Blogs Click here.
Careers and job openings, visit: Careers
Privacy policy, visit: Privacy Policy
Terms and conditions, visit: Terms and conditions
Disclaimer, visit: Disclaimer
Welfare, visit: Activity List
Support, visit: Support

You can connect with us through our dedicated chat and email support.

Chat: Everyday from 8 AM to 2 AM.
Email: You can write to us at playerrelations@pokerbaazi.com, open 24*7.
For banking and money-related questions, please write to us at banking@pokerbaazi.com
For business/marketing proposals, please write to us at info@pokerbaazi.com mentioning your contact number.
For any feedback or assistance, please email to us at playerrelations@pokerbaazi.com
For Baazi Care/ Counselor assistance, please email to us at baazicare@pokerbaazi.com
To know more about PokerBaazi.com, please write to us at info@pokerbaazi.com

POKERBAAZI: LEGALITY & COMPLIANCE

PokerBaazi is a licensed online gaming service provider in India and it does not operate outside the country. If you are residing outside the Indian boundaries then you cannot play at PokerBaazi.

If you are within India except for the restricted states (Andhra Pradesh, Assam, Odisha, Nagaland and Telangana) then you are allowed to play on PokerBaazi only if your transactions and taxation are through an Indian bank account.

PokerBaazi is a licensed online gaming service provider in India and it does not operate outside the country. You cannot access its services from outside India.

We are glad you asked this question. We are the most trusted online poker website in India. We have a sophisticated gaming software that is responsible for the reshuffling as per international rules and norms. We also use an algorithm known as the public domain PRNG algorithm for our gaming applications. It is internationally verified by iTech Labs, Australia and Gaming Laboratories International (GLI), New Jersey.

Our RNG (Random Number Generator) software has earned certification from two prestigious international software certification labs: iTech Labs, Australia and Gaming Laboratories International (GLI), New Jersey. These are globally renowned organizations known for their rigorous testing and validation processes. You can check our certification by visiting RNG Certification.

PokerBaazi has a stringent security policy that is centered on transparency. The whole game, starting from the dealing of hole cards to the opening of community cards, is driven by our internationally-certified Random Number Generator (RNG) software over which we have no manual control.

Our RNG (Random Number Generator) software has earned certifications from two prestigious international software certification labs: iTech Labs, Australia and Gaming Laboratories International (GLI), New Jersey. These are globally renowned organizations known for their rigorous testing and validation processes. You can check our certification by visiting RNG Certification. We understand that a bad run at Poker is frustrating at times, but we strongly believe in the fact that Poker in the long run is a mix of good and bad hands.

There are players who have made handsome winnings at PokerBaazi and we, as administrators, take no profit in a win or loss of any individual player. We cannot guarantee whether your next hand would be a winning or a losing hand, but we wish to see good Poker lovers like you winning at PokerBaazi. We are confident that as passionate players of the game, you will understand and respect the same.

  1. PokerBaazi ensures a secure and transparent gaming experience. Our game, from hole card distribution to community card reveals, is powered by a certified RNG (Random Number Generator) software. This software has earned certifications from globally renowned organizations, iTech Labs, Australia and Gaming Laboratories International (GLI), New Jersey, known for their stringent testing. Check our certifications at RNG Certification
  2. PokerBaazi is a member of Internet And Mobile Association Of India (IAMAI) & All India Gaming Federation (AIGF). AIGF is the apex Industry body for Online Skill Gaming in India. AIGF'S self regulation charter for Online Skill Gaming is based on the principles of transparency, integrity and Responsible Gaming.
  3. PokerBaazi has valid agreements with various payment gateways to facilitate its users to transact freely and securely on its website.

GAMEPLAY NAVIGATION

For Mobile App:

  1. From ""Home"", click on ""Tournaments"".
  2. Here you will find the complete list of tournaments. It shows tournament name, prize pool (or tickets), no. of entries,buy-in amount and registration timings.
  3. Click on the tournament of your choice.
  4. Click on ""Register"" (or ""Late Reg"", if the tournament has already started and is open for late registration or ""Buy Chips"", if you haven't done a deposit already).
  5. Once the tournament begins, you will be alloted a seat automatically and you can start playing!

For Mobile App:

  1. Go to Home.
  2. Click on "Freerolls", it will take you to the Free Entry Tournaments Lobby.
  3. Here you will find the complete list of tournaments. It shows tournament name, prize pool (or tickets), no. of entries, buy-in amount and registration timings.
  4. Click on the tournament of your choice.
  5. Click on "Register" (or "Late Reg" if the tournament has already started and is open for late registration).
  6. Once the tournament begins, start playing!

For Mobile App:

  1. Go to Home.
  2. Click on "Tournaments".
  3. Click on the "Filter" option on top-left and a pop-up screen will appear.
  4. On the left-hand side, select "Format" and then on the right-hand side select "Knock Out" and "Win The Button".
  5. Click "Apply" and you will see all the "PKO", "KO" and "WTB" tournaments.

For Mobile App:

  1. Login to PokerBaazi app/client.
  2. Go to Home.
  3. Click on "Tournaments".
  4. Select a tournament that you want to play.
  5. Here you will see "Details", "Entries", "Prize", and "Tables" on the top-bar and "Blind Structure" on the right-hand side, just below the top-bar.
  6. Click on any of these options to know the tournament details.

For Mobile App:

  1. Go to "Home".
  2. Click on "Tournaments".
  3. Select a tournament that you want to play.
  4. Click on "Register" (or "Late Reg" if the tournament has already started and is open for late registration or "Buy Chips" if you haven't done a deposit already).
  5. Once the tournament begins, start playing!

For Mobile App:

  1. Go to "Home".
  2. Click on "Tournaments".
  3. Look for the tournaments that show the "Late Reg" option.
  4. Click on the tournament and then click on "Late Reg" at the bottom right.
  5. Once the tournament begins, start playing!

For Mobile App:

  1. Go to "Home".
  2. Click on "Tournaments".
  3. Click on the tournament from which you want to unregister.
  4. Click on "Unregister" and you will be successfully unregistererd from the tournament.

Note: You will not be able to unregister once the tournament starts. However, if you do not wish to play then you can "Exit" from the tournament.

For Mobile App:

  1. Go to Home.
  2. Click on "Tournaments".
  3. Click on the tournament that you want to play and then click on "Register". Once the tournament begins, start playing.

Note: Re-register can only be done before the late registration period.

For Mobile App:

  1. Go to "Home".
  2. Click on "Cash Games".
  3. Here you will see all the available cash games. You can select from Texas Hold'em, PLO and Super Hold'em along with the stakes (Low, Mid or High).

For Mobile App:

  1. Go to "Home".
  2. Click on "Cash Games".
  3. Select a game based on your preferred game type (Texas Hold'em, PLO or Super Hold'em) and stakes (Mid, Low or High).
  4. Select a table that mentions "RIT".
  5. Enter the table and start playing.

Please follow the below steps to register in a tournament.

  1. Login to your PokerBaazi account on Desktop Client/Play Now.
  2. Visit the game Lobby and click on “CASH GAMES”
  3. Click on the “PLAY” tab for the stake you want to play.
  4. Again click on the “PLAY” button to enter the cash table.
  5. Click on the “i” icon given on the table to know the structure of the cash table.
  6. In the mobile application, open the “Cash Games” from the game lobby and select the game mode and buy-in, on which you’d like to play to check the details of the table.

For Mobile App:

  1. From "Home", click on "Cash Games".
  2. Here you will see all the available cash games. You can select from Texas Hold'em and PLO along with the stakes (Low, Mid or High).
  3. Select a game and then select a table.
  4. Enter the table by clicking on "+" icon and start playing.

For Mobile App:

  1. Click on (☰) icon on the top-left corner.
  2. Select ""Leave Seat"" and then ""Okay"".
  3. Now click on the (☰) icon again and select ""Exit Table""."

If you want to enjoy playing poker for free without making any deposit, you can play Free Entry Tournaments or Practice Games.

Please follow these easy steps-

  1. Go to "Home".
  2. Click on "Practice Games" or "Freerolls"
  3. If you go to "Practice Games", you can select a game of your choice (Hold'em/PLO) and enter the table to start playing.
  4. If you go to "Freerolls", you can register for a tournament and start playing when the tournament starts."

For Mobile App:

  1. Select a cash game that you want to play and enter the table.
  2. Click on (☰) icon and select "Table Themes"
  3. Explore "Themes", "Cards" and "Card Back" and select the ones that you like from each of these 3 options.Click on "Apply" and you are all set!

For Mobile App:

  1. When you enter a cash game, click on the (☰) icon on the top-left corner.
  2. Click on "Table Settings". From here, you can disable the "Sounds" option to mute sound effects.

For Mobile App:

  1. Click on your avatar at the top left corner.
  2. On the following page, click on your "Avatar" again and select the avatar of your choice.

To change your in-game settings to highlight or not highlight your hand strength-

  1. Click on the hamburger icon (☰) on the top-left corner of the table.
  2. Click on “Table Settings”.
  3. Turn the “Show Hand Strength” toggle on or off as per your requirement.

If the toggle is on, your best five cards will be highlighted and your hand strength will show next to your avatar.

If the toggle is off, neither will your best five cards be highlighted nor will your hand strength be shown next to your avatar.

For Mobile App:

  1. Select a cash game and enter the table.
  2. Click on the (☰) icon on the top-left corner.
  3. Click on "Table Settings" and enable or disable "Hand Strength", "Stack in BB", "Auto muck" or "Vibration" as per your preference.
  1. You can do so by clicking the on the ""Hand History"" button at the bottom left of the table.
  2. 2. You can also click on ""Replay Hand"" or ""Details"" to know the details how you played in the last hand/ to know the details of your last hand.

For Mobile App:

  1. Click on the ""Chat Icon"".
  2. Click on (...) option and you will see 3 options ""Mute Spectator Chat"", ""Hide Chat Bubbles"", and ""Mute All Chat"".
  3. Click on ""Mute Spectator Chat"" to mute the specific player's chat or click on ""Mute All Chat"" to mute all the player's chat sitting on the table."

For Mobile App:

  1. Click on the "Chat Icon".
  2. Click on (...) option and you will see 3 options "Mute Spectator Chat", "Hide Chat Bubbles", and "Mute All Chat".
  3. Click on "Hide Chat Bubbles" to stop seeing them whilst playing on the table.

When you join a table, you will see 10 bars (IIIIIIIIII) right next to your "Avatar" that glow as per the strength of your hand. You can tap on the bars to check the entire list of Poker hands where your current hand strength will be highlighted.

REGISTRATION

Please follow the below steps to register yourself in PokerBaazi.com:

  1. Visit our website www.PokerBaazi.com OR Mobile Application or Desktop Client.
  2. Click on the option “Create an Account” in the Browser and Create an account in Application/Client.
  3. Enter Username (avoid using your name or any offensive name or your phone number or anything that reveals your identity or any that is confidential) Phone Number and the invite code(if any)
  4. Click on SEND OTP and enter the OTP you received on your phone number.
  5. Enter a complicated Password- It must contain at least 1 Uppercase, 1 Lowercase, 1 number, and 1 of these special characters !@#$* and length between 8 to 20.
  6. Check on “have a promo code? (if any).
  7. Check on “I agree to PokerBaazi's Terms of Use” (suggestion kindly read it before agreeing) and then click on SUBMIT.

You are registered in PokerBaazi.com.
NOTE: To update Personal information, KYC, Account details, Two-step-verification, you will be required to verify your email here for which the OTP was sent to you on your registered email address. As per PokerBaazi terms and conditions, we do not accept any International documents. Since PokerBaazi is an Indian Gaming Platform, only Indian citizens are allowed to play on PokerBaazi.

In case you don’t receive OTP to verify your mobile number, we suggest you restart your mobile and try again. Also, please be informed that the OTP will be sent to your registered mobile number and registered email address only.

If you still face the same issue, please send an email at playerrelations@pokerbaazi.com from your registered email address.

VERIFICATION & KYC

KYC (Know Your Customer) is a process that allows us to verify user identity to maintain a safe and secure gaming environment on PokerBaazi.

As per Government guidelines, it is mandatory for online poker platforms to practice self-regulation and mandate KYC for user protection.

There are multiple ways to complete your KYC on PokerBaazi. You will need a POA (Proof of Address) such as Voter ID, Driver’s License, Aadhaar and/or Passport, a copy of PAN and upload a selfie.

  1. Click on your profile image on the top-left corner of the Home screen of your app > Click on My Profile > Under ‘KYC Information’, click on COMPLETE KYC NOW > Follow the suggested steps and complete your KYC in quick and easy steps
  2. From the Home screen of your app, go to Wallet > click on Withdraw button > Click on the prompt to complete your KYC and follow the instructions to complete the steps
  3. Scroll down on the Home screen of your app to see the KYC banner. Click on it, follow the instructions and complete your KYC
  4. From the Home screen of your app, click on More > Responsible Gaming > Increase My Limit, and you will get a prompt to complete your KYC

There are 2 crucial benefits of completing your KYC on PokerBaazi-

  1. You will be able to withdraw your gameplay winnings into your bank account
  2. You will also be able to deposit more than a cumulative amount of ₹75k

These benefits will be restricted for users who don’t complete their KYC.

Click on your profile image on the top-left corner of the Home screen of your app > Click on My Profile > Under ‘KYC Information’, you will find the status of your KYC

Further, you will be notified about the status of your KYC (successful/pending/rejected) via push notification, SMS and email sent from PokerBaazi.

Pending: Don’t worry, if it is pending it means we are reviewing the details. In the meantime, you can continue playing on PokerBaazi. If within 24 hours the final status of your KYC does not get updated on your app or if you don’t receive an update via push notification, SMS or email, please reach out to us from the chat support feature on your PokerBaazi app or send us an email from your registered email ID to playerrelations@pokerbaazi.com

Rejected: The reason for rejection will be prompted on the screen of your app at the time of rejection. You will also receive an email, SMS and push notification with a link that will redirect you to the reason for rejection. In case you still need further clarity, please chat with us or email us at playerrelations@pokerbaazi.com

Please follow the steps to verify your email address:

  1. Tap on your avatar available at the top left corner.
  2. Click on "My Profile" and add your email address under "Email Address" section.
  3. Enter the OTP you have received on your registered contact number or email and click on "Verify".

Please take a screenshot of the error that you are facing while uploading the document(s) and reach out to us from the chat support feature on your PokerBaazi app or send us an email from your registered email ID to playerrelations@pokerbaazi.com

As per Govt. regulations, playing real-money online poker is not permitted in certain states of India. In such a case, please follow the suggested instructions on your app. If you need further assistance, please send an email from your registered email ID to playerrelations@pokerbaazi.com

LOGIN CREDENTIALS & ACCOUNT SECURITY

You can retrieve your PokerBaazi account username by following these steps:

  1. Login to www.pokerbaazi.com or log in from a desktop client or mobile application.
  2. Click on the “forgot password?” option under login.
  3. Enter your registered email address or username and click on continue.
  4. You will receive an email addressing your username.

No, the username associated with an account, once created, can not be changed. In the online poker circle, all the reputation a player builds is directly linked with the username. Changing the username will allow the user to disguise his/her reputation. Hence, such a change is not allowed.

You can reset your PokerBaazi account password by following these steps:

  1. Login to www.pokerbaazi.com or log in from desktop client or phone application.
  2. Click on the “forgot password?” option under login.
  3. Enter your registered email address or username and click on continue.
  4. Enter a new password and enter the OTP received on your registered email or mobile number.
  5. Click on the Reset Password button to reset it.

Note: We always suggest to keep changing your PokerBaazi account's password. It can be difficult to figure out if someone else is using your account, so by changing your password consistently, you reduce the risk that other people will have frequent access to your accounts. Consider changing your password every few months to be on the safe side.

In case you don’t receive OTP to verify your mobile number, we suggest you restart your mobile and try again. Also, please be informed that the OTP will be sent to your registered mobile number and registered email address only.

If you still face the same issue, please send an email at playerrelations@pokerbaazi.com from your registered email address.

Sharing or distributing your password with any other user/ person/ group or any third party is strictly prohibited. We encourage you to be extra careful with your credentials as you are liable for all the activities taking place from your account, whether or not done by you. In case of any mishap, Poker Baazi shall not be legally responsible.

Accounts that were created after 1st August 2021 can only be logged in via mobile number and OTP verification. These are password-less accounts.

For players who created there account before 1st August 2021-

You can login to your PokerBaazi account by your registered mobile number and OTP verification. You no longer need your password to login to your account.

However if you still want to change your password, please follow these steps:

  1. From Home, click on your avatar on top left corner of the app and then click on "My Profile".
  2. Click on "Account Security" on the top right corner of the screen and click on "Change Password".
  3. Enter your current password and then type the new password you want to create and confirm the same.
  4. Click on the "Change Password" button to reset it.

Please follow the steps below to enable two-step verification:

  1. Login to your PokerBaazi account through a web browser or mobile application.
  2. In the mobile application on “Profile Avatar” and select “My Profile” from the menu, tap on “Account Security” at the top right corner of the screen.
  3. Tap on the toggle button of Two Factor Authentication and enter the OTP received on your registered mobile number.
  4. On the web browser, click on Account security from the list on the left, click on ‘2 Step Verification’, click on the toggle button.
  5. Enter the OTP sent to your registered email or mobile number.

PERSONAL INFORMATION

You can change it in a whiff! Just login to your PokerBaazi application, tap on avatar and open ‘My Profile’ from the following menu. You will see the genders there which you can select and exit the page. Your Gender will be updated.

You can follow the below-mentioned steps to change your contact number:

  1. Log in to www.pokerbaazi.com or log in from the desktop or mobile app.
  2. Click on "My account" in the desktop client or click on "My profile" on the mobile app.
  3. On the desktop app, click on "verify account" and then click on the "edit" button next to your existing phone number. Enter the new phone number and verify it via OTP to update the new number.
  4. On the mobile app, click on the "edit" button mentioned next to your existing phone number. Enter the new phone number and verify it via OTP to update the new number.

Date of Birth once verified cannot be changed. However, if you have entered wrong DOB then drop a message here or email us your KYC documents at playerrelations@pokerbaazi.com

Note: Please ensure that your KYC should be on your name and DOB should match with your KYC.

Once the Email address is verified, it cannot be changed.

In case the email address is not verified, then you will get the option to update the correct or valid email address.

Please note that while verifying your email address, if you enter an incorrect email address, then you will not receive the OTP.

Also, note that the email address should not be registered with PokerBaazi.com previously.

Here's how you can change your avatar:

  • Go to "Home".
  • Click on your avatar at the top left corner of the app.
  • On the following page, click on your avatar again and select the avatar of your choice.
  • Click on "Change Avatar" and your profile picture will be updated.

ACCOUNT BALANCE

Play money chips do not have any monetary value and are only useful to practice poker under the play money section of the game lobby.

INVITE & EARN

"With our all-new Invite & Earn program, you can earn up to INR 1 LAC per friend as Rewards. Share your invite code with your friends and earn Rewards (available in the Wallet section of the app) every time they play for the next 90 days.

What else you need to know:

  • The refer a friend program activates immediately after your friend signs up using your invite code and it is valid every time your friend plays on the platform.
  • The earned Rewards are subject to your friend completing their KYC.
  • You can get upto INR 1 LAC as Rewards for every friend you invite to PokerBaazi.
  • You can invite as many friends as you want!
  • Referral benefit is capped at 1 LAC or 90 days, whichever comes first.
  • Referral benefit gets credited at 7 AM every day.

Here’s an example of how it works:

  • Invite five friends to play on the PokerBaazi App.
  • When they play 25/50 stakes for just 1 hour a day, you earn INR 20,000 per month as Rewards, which you can transfer to Withdrawable balance instantly."

"For Mobile App:

  1. Click on ""Invite & Earn"" (available at bottom-left between ""Home"" and ""My Career"")
  2. Here you will see your referral code.
  3. Click on ""Copy Code"" and share it with your friends on social channels. You can click on the ""More Options"" button to check your available options. Or you can click on the ""WhatsApp"" button to directly share the code with your friends on WhatsApp."

For Mobile App:

  • Click on ""Invite & Earn"" (available at bottom-left between ""Home"" and ""My Career"")
  • Click on ""Friends Invited"" (below the ""More Options"" and ""WhatsApp"" button)
  • Here you will see how many friends you have referred.

For Mobile App:

  1. "Click on ""Invite & Earn""
  2. Click on ""Transactions""
  3. Here you will see the detailed history of the Rewards that you have earned through Invite & Earn program."

There is no limit on referrals. You can invite as many friends as you like on PokerBaazi.

Note: The only limit is on the referral benefit, which is capped at 1 Lac or 3 months, whichever comes first. For more information, check out the Invite & Earn section on the app.

MY GAMEPLAY & TRANSACTIONS

You can check your coins by following the below-mentioned steps

  • Go to 'Wallet'.
  • Scroll down a bit and click on "Coins Enquiry". Here you will see the total coins you have generated within a specified time period.

Note: You can filter out your "Game Type", "Blinds", "Game Format" by clicking on "Filter" at the top left corner along with specific time range. Please note that you will only be able to check the coins that you have generated in the last 3 months.

For Mobile App:

  • Click on your "Avatar" at the top-left corner and then click on "My Tickets".
  • Here you will see "Current Tickets" where you will see your unused tickets and "Past Tickets" where you will see your "Used" and "Expired" tickets.

Note: If you do not have any current tickets, you will see "View Offers" option on the same screen by which you can check our deposit offers and win the tournament ticket.

For Mobile App:

You can check the break up of your balance components in the Wallet section of your app. The components are-

  1. Unused Balance: This balance can be used to play across all game formats (and is inclusive of your deposit amount). This can be entirely converted to Withdrawable balance after playing.
  2. Withdrawable Balance: This represents your winnings as well as the amount converted from Unused Balance, Rewards and Releasable Bonus.
  3. Rewards: This represents the rakeback received in any form including the cash leaderboard prizes and prizes from 'Refer a Friend'. This can be transferred to your Withdrawable balance instantly.
  4. Releasable Bonus: This bonus is released incrementally to your Withdrawable balance based on your gameplay and coins generation.

For Mobile App:

  1. Click on "Wallet" and then click on "My Transactions".
  2. Here you will see all transactions related to your transaction history.

For Mobile App:

  1. Click on your "Avatar" at the top-left corner and then click on "Hand History".
  2. Here you can check your hand history for "Cash Games" and "Tournaments".

Note: You can check your hand history of last 30 days.

OPT OUT COMMUNICATION

"To unsubscribe yourself from promotional emails, please click on the ""Unsubscribe"" option available in the email.

For app push notifications, go to your phone settings and turn off app push notifications.

To unsubscribe yourself from promotional SMS, please drop an email at playerrelations@pokerbaazi.com with a message ""Unsubscribe from promotional SMS"" and our team will do the needful."

DEPOSIT

Here’s how you can make a deposit on PokerBaazi:

  1. From ‘Home’, go to ‘Wallet’.
  2. Click on ‘Deposit’.
  3. Enter the amount that you want to deposit (Check ‘Coupons & Offers’ to apply available featured promotions).
  4. Select your preferred payment method.
  5. Review the break-down of the payment and click on ‘Pay’.
  6. Once the OTP verification and payment is completed successfully, your PokerBaazi account will be updated.

You can deposit on PokerBaazi by using any of the following payment methods-

  • Credit card
  • Debit card
  • Net Banking
  • Wallets
  • UPI

Please Note: PokerBaazi is licensed to operate only in India. As such, we cannot allow our players to use International cards to deposit money in their PokerBaazi accounts. Only Indian banks can be used to deposit money in your account.

A processing fee is charged by payment gateways like Credit Card / Debit Card / Netbanking / Wallet for online transactions as per personalized gameplay behavior. You can check the processing fee amount by clicking on the info icon while making a deposit.

For UPI transactions, the processing fee is ₹0.

As per the changes in the GST laws applicable w.e.f. 1st October 2023, 28% GST is levied on all deposit amounts in real money gaming. Don’t worry, as a part of the promotional scheme PokerBaazi will add an equivalent amount to the Unused Balance (Deposit Balance). So, you will get the complete deposit amount that you requested for.

E.g.: If you deposit ₹100 on PokerBaazi you will get full ₹100 in your PokerBaazi wallet as deposit amount. ₹22 GST will be paid by PokerBaazi.

Changes in the GST laws will have no impact on your deposits as Pokerbaazi will be bearing this cost for you. So if you deposit ₹100 on PokerBaazi, you will get full ₹100 in your PokerBaazi wallet as Unused Balance (Deposit Amount).

Every deposit of ₹100 inclusive of 28% GST shall mean ₹22 as GST

[100 / (128*28) = 22]

For the purposes of calculating net winnings subjected to TDS your Deposit will be considered as ₹100.

E.g.: If you deposit ₹100 on PokerBaazi you will get full ₹100 in your PokerBaazi wallet as Unused Balance (Deposit amount). ₹22 GST will be paid by PokerBaazi. The entire ₹100 will be exempted from TDS.

Go to Wallet > My Transactions > Deposits. Here you will get the option to download your GST invoice.

Wagering in poker is the act of putting money into the pot, either by making a bet, raising, or calling a bet.

Wager your deposit amount (or a part of it) and convert it to winnings at 25%.

Deposits are non-withdrawable however, if you can wager your deposit amount (Unused Balance) to convert it to winnings by wagering at 25%. For more information, please contact us from your registered email ID at playerrelations@pokerbaazi.com.

Once you have successfully made a deposit, the deposit amount will reflect at the topmost section of Wallet.

You can also check the deposit transactions by following these steps-

  1. From ‘Home’, go to Wallet.
  2. Click on My Transactions.
  3. In the Deposit section, you will see the details of all deposit transactions.
deposit

You may not be able to deposit due to one of the following reasons:

  • Information is incomplete or incorrect.
  • If you are trying to deposit via UPI and your UPI limit has exhausted.
  • Not following the rules for deposit (available limit as per deposit limits, less than minimum deposit).
  • Using an expired deposit code.
  • Using an international credit/debit card.
  • Using either one of the following payment methods - American Express, HDFC Diner Card, HDFC Net Banking, SBI Net Banking.
  • Issues with internet connectivity (please use stable internet connection).

Please Note: If the issue persists, we request you to reach out to us via our Live chat feature or share the screenshot/video at playerrelations@pokerbaazi.com from your registered email address. We will immediately get it checked with the technical team.

This may have happened due to issues with the bank server. Don't worry, you should receive a refund from your bank within 24 hours from the time of the transaction.

Note: In most cases, players get a refund from the bank's end within 24 hours. However, in some cases it may take up to 10 days. If you still don't receive it please contact your bank with transaction details on the 11th day.

If your payment is pending and the money has been debited from your account, please wait for 10 minutes and the final status will be updated in your app.

If it has been more than 10 minutes and the transaction has failed but you didn’t receive a refund, don’t worry. The amount will be refunded back into your bank account within 24 hours. However, in some cases it may take up to 10 days. If you still don't receive it please contact your bank with transaction details on the 11th day.

Do not worry, it could be any of the below mentioned scenarios:

Initiated/Pending Transaction: At times, the transaction remains pending at the gateway. Please wait for 10 minutes and the final status will be updated in your app.

Failed Transaction: In case the transaction fails at the gateway, players generally get a refund from the bank's end within 24 hours. However, in some cases it may take up to 10 days. If you still don't receive it please contact your bank with transaction details on the 11th day.

deposit

Your deposit may have been stuck at the payment gateway. Please reach out to us via our live chat feature or send an email with your transaction ID to playerrelations@pokerbaazi.com from your registered email address.

WITHDRAWAL

You can change your bank details by following these steps: -

  1. Click on 'Wallet'
  2. Then, click on 'Withdraw'
  3. Click on 'Change' under 'Linked Accounts'
  4. Select your bank account and click on the edit icon next to it
  5. Enter the new bank details you want to update and click on Save. Your details will be updated.

Note: If the status shows Under Verification, you will get a final update on the same screen within 24 hrs. If the status is Rejected, you will get the reason for rejection on the same screen - In case you need further clarification, please chat with us or send an email from your registered email address to playerrelations@pokerbaazi.com

You can choose from 2 payment methods-

  • Bank account: Add your bank account number, name and IFSC code.
  • UPI: Add your UPI ID.

Releasable Bonus is released incrementally to your Withdrawable Balance based on your gameplay and coins generation. For every coin that you generate with your gameplay, an equivalent amout of Releasable Bonus will be converted and added to your Withdrawable Balance.

Here’s how you can make a withdrawal on PokerBaazi:

  1. From ‘Home’, go to ‘Wallet’.
  2. Click on ‘Withdraw’.
  3. Enter the amount that you want to withdraw.
  4. Check your linked accounts (Bank Account or UPI ID). If not linked already, go ahead and link the same.
  5. Click on ‘Withdraw’.
  6. Select Instant Withdrawal or Standard Withdrawal. Instant withdrawals will be processed instantly, with a withdrawal fee. Standard withdrawals will be processed latest by the end of next calendar day, without any withdrawal fee.
  7. Click on Withdraw ‘₹Amount’.
  8. Once the payment is successful, your withdrawal request will be processed as per your instant/standard withdrawal request.

You can withdraw your winnings on PokerBaazi by selecting any one of the following 2 methods-

  • Instant withdrawal: Processed instantly and charged at 2.25% of the withdrawal amount. You can place upto 3 instant withdrawals in a day.
  • Standard withdrawal: Processed by the end of next calendar day from the time of transaction. E.g.: If you place a standard withdrawal request today, it will be processed latest by 23:59 pm the next day. Currently, no fee is applicable on standard withdrawals. You can place as many withdrawal requests in a day as you want.

Please note: Deposit amounts are non-withdrawable but can be wagered to winning at 25%.

Instant withdrawal: You can make up to 3 instant withdrawals in a day.

Standard withdrawal: At PokerBaazi, you can make as many standard withdrawals in a day as you want.

At PokerBaazi, we believe in offering the best of everything and we don’t stop ourselves at enhancing just your gaming experience. The withdrawal fee helps us facilitate seamless transactions so that you can enjoy on-demand instant withdrawals any time.

Please Note: This fee is applicable only on instant withdrawals as a part of our premium service. Standard withdrawals, on the other hand, are free of charge.

Depending on the number of coins you've generated since you started playing on PokerBaazi, you can withdraw up to ₹1 LAC per transaction instantly.

Lifetime Coins Generated On PokerBaazi Instant Withdrawal Limit Per Day Instant Withdrawal Limit Per Transaction
Up to 24,999 Coins ₹ 10,000 ₹ 10,000
25K - 1,99,999 Coins ₹ 30,000 ₹ 30,000
2L - 9,99,999 Coins ₹ 1,00,000 ₹ 1,00,000
10L - 24,99,999 Coins ₹ 2,00,000 ₹ 1,00,000
25L - 9,99,99,999 Coins ₹ 3,00,000 ₹ 1,00,000

Note: You will get 3 instant withdrawals in a day with a withdrawal fee of 2.25% of the withdrawal amount. Standard withdrawals are processed for free by the end of the next calendar day.

You can find your total coins generated by clicking on "Coins Enquiry" in the Wallet section through your mobile app or on your web browser.

You will get 3 instant withdrawals in a day with a withdrawal fee of 2.25% of the withdrawal amount. Standard withdrawals are processed for free by the end of the next calendar day.

Also, withdrawal transaction limits are as follows-

  1. UPI: Up to ₹1 Lakh per transaction.
  2. Bank account: Up to ₹10 Lakh per transaction.

Please note you would need to deposit a minimum of INR 50 at least once in your PokerBaazi account to make a withdrawal possible.

Deposit amounts are non-withdrawable but can be wagered to winning at 25%.

Wagering is when you put money into the pot, either by making a bet, raising, or calling a bet.

In case you need further assistance, please send us an email from your registered email address at playerrelations@pokerbaazi.com.

Please follow the below-mentioned steps to check your withdrawable balance:

  • Click on Wallet.
  • The amount mentioned under Winnings at the top of the screen is your withdrawable balance.

You can check your tax-free withdrawal by following these steps:

  • Click on Wallet.
  • Click on Withdraw.
  • Click on the info button next to ‘Withdrawable Balance’ towards the top left corner.
  • You will see your TDS exempted limit here.

Players have to provide us with a copy of the following mandatory documents to make a withdrawal:

  • Aadhaar Card (Front and Back)
  • In case Aadhar card is unavailable, players can submit Other Address Proof (Driving License, Voter ID, Passport)
  • PAN card
  • Bank/UPI details

Please go through the below mentioned information for clarity over instant withdrawals:

  • Daily withdrawal limit: ₹10K minimum and ₹3LAC maximum, based on your lifetime coins.
  • You can request multiple withdrawals, but only three per day qualify for instant processing. The rest are processed by the end of next calendar day.
  • If the instant withdrawal option was not selected while placing the withdrawal request, your withdrawal will be processed by the end of next calendar day.
  • Instant withdrawals are usually processed instantly and the feature is partially available due to system maintenance.
  • Possible banking server issues may cause withdrawal delays. If an instant withdrawal isn't approved within 30 minutes, the withdrawal fee is refunded to your PokerBaazi account.

Please follow the below-mentioned steps to check your withdrawal status.

  • Click on Wallet available towards the bottom right corner.
  • Click on My Transaction and then click on the Withdrawals section to know your withdrawal status.

Few withdrawal requests might get delayed up to the end of next calendar day due to the internal verification process. If it is more than that, we request you to please send us an email at playerrelations@pokerbaazi.com from your registered email address or chat with us. We will immediately get it checked for you.

Your withdrawal request has been processed and approved from our end. Amount should be reflected in your bank account within three banking days. If not, please send an email to us at playerrelations@pokerbaazi.com from your registered email address or chat with us and we will get this checked for you.

The amount gets reflected to your bank account by the end of the next banking day. In some cases due to banking server issues, it may take up to 3 banking days.

If 3 banking days have passed without the amount being credited, please send us your bank statement from the date when the withdrawal request was placed to till date at playerrelations@pokerbaazi.com from your registered email address or chat with us.

The withdrawal fails due to incorrect bank/UPI details or some server issue at your bank's end. In such cases, your withdrawal amount will be refunded to your PokerBaazi account along with the withdrawal fee, if applicable.

In these scenarios, we would request you to check the below mentioned steps:

  • Your UPI or bank account details in your PokerBaazi account should be correct, especially the IFSC Code in bank account. Please update it to the correct one if it is incorrect.
  • If all the details are correct, kindly try placing another withdrawal request after some time.
  • Alternatively, you can try updating your current bank details/UPI ID with alternate details and then place a fresh withdrawal request.
  • You can also try changing the withdrawal method from bank to UPI and vice versa.

If your withdrawal (instant/standard) fails, your withdrawal amount will be refunded to your PokerBaazi account along with the withdrawal fee, if applicable.

In such cases, you can retry after some time or try withdrawing to a different bank account or UPI ID.

To use a different bank account, please follow these steps:

  • On the withdrawal failed screen, click on “Edit Bank Details”.
  • Edit the existing bank account details if they seem incorrect. OR Remove the existing details and add new details of another bank account.
  • Click on Verify & Set Default.

To use a different UPI ID, please follow the steps:

  • From Home, go to Wallet
  • Click on Withdraw
  • Under Linked Account, click on Change (next to your existing UPI ID)
  • Click on the edit icon next to your UPI ID
  • Enter a different UPI ID here or select from the suggested options (if available)
  • Click on Save and try making another withdrawal

Withdrawal gets rejected only and only if you have been a part of any unfair activity on the website (chip dumping, collusion, and multiple user/player accounts, IP ghosting, software modifications, external players assistance programs, and bots, offensive language or content, disguised users and failed telephone verification, fraudulent behavior and or any suspicious activity).

For any further assistance on this, you may email at playerrelations@pokerbaazi.com from your registered email address or chat with us.

Please follow these steps to revert your withdrawal request:

  1. Click on ‘Wallet’ available at the bottom right corner.
  2. Click on ‘My Transactions’ and then click on ‘Withdrawals’.
  3. Tap on the amount which is in pending stage and click on ‘Revert’.
  4. Enter the OTP sent to your registered email or phone number and click on *Submit*.

Once your withdrawal reversal request is processed, the amount will be reverted to your PokerBaazi account.

Note: You will be able to revert the amount only when it is in "Pending" status.

We understand this may seem surprising however, it is easy to explain. Please go through the below mentioned information:

  1. 30% TDS gets deducted on net winnings at the time of withdrawal.
  2. If you have opted for instant withdrawal, you will be charged at 2.25% of the withdrawal amount.

You don’t need to worry, your ledger might not be refreshed. You can simply drop an email at playerrelations@pokerbaazi.com to update the ledger from your registered email address or chat with us and we will get it updated for you.

You don’t need to worry, your ledger might not be refreshed. You can simply drop an email at playerrelations@pokerbaazi.com to update the ledger from your registered email address or chat with us and we will get it updated for you.

TDS

PokerBaazi is a law-abiding online gaming website in India. It thus also abides by with the tax provision of the country. The TDS Policy at Pokerbaazi.com has been recommended by senior tax consultants in India and proves to be advantageous for both players and the poker industry in the long run.

Click here to check the TDS policy.

PokerBaazi, a law-abiding company, adheres to follow the rules and regulations implemented by the government. Since new section 194BA has been introduced, we are abiding by the rules.

  • The TDS will be deducted at the time of withdrawal.
  • The TDS will be applicable only on the winnings and not the deposits.
  • 30% TDS will be applicable only on the net winnings of a player in the financial year.
  • Your deposit and withdrawal ledger will become zero at 00:00 hours on 1st April of every financial year.
  • Net winnings = Difference between Total Withdrawals in a financial year and Total Deposits in the same financial year.

For more information around this, please click on the link- TDS Policy

TDS certificates are available on a quater-wise basis:

  1. Quarter 1: Apr, May, Jun
  2. Quarter 2: July, Aug, Sep
  3. Quarter 3: Oct, Nov, Dec
  4. Quarter 4: Jan, Feb, March (of the following year)

TDS certificate for Q1 will be available by the 2nd month of Q2, TDS certificate for Q2 will be available by the 2nd month of Q3, and so on.

To get your TDS certificate, please follow these steps-

  1. Click on 'Wallet' available at the bottom right corner.
  2. Scroll down a bit and click on "TDS Certificate Download".
  3. Click on "Select Different Year" and then select the year.
  4. Click on "Download" and your TDS certificate will be downloaded.

In case you do not receive TDS certificate from our end, you can check the online TDS panel from where you can view your 26AS. Even if there is a delay in your certificate being received, it is automatically visible there as it has already been paid by PokerBaazi.

Your deposit and withdrawal ledger will become zero at 00:00 hours on 1st April of every financial year.

PURPOSE & SAFETY MEASURES

At PokerBaazi, we want you to have a wholesome gaming experience. This includes alleviating any potential negative effects that gaming might cause. We constantly work with user data to monitor patterns of gameplay, deposits, and stake levels, and try to personally reach out any time we spot a concern or anomaly. While we continue building towards a data and AI-led system that works to intuitively and seamlessly create optimal gaming conditions for you, we also incorporate features that give you tools for self-regulation such as limit-setting and self-exclusion and provide any assistance you might need while navigating the world of poker.

Here are some ways to reduce risk, make your online poker experience safer and hassle-free:

  1. You should treat poker as a source of entertainment, not as a source of income.
  2. You should make frequent withdrawals from your account when you win. You should restrict yourself from playing poker with your savings and money you need to pay your bills. Only use the money you can spare to lose.
  3. You should not try to compensate for your losses by playing higher stakes.
  4. You should set deposit limits to make sure you don't deposit more than you can spare to neglect.
  5. You should avoid playing when you're feeling low, depressed, tired, or impulsive.
  6. You should try to maintain a healthy balance between poker and other daily activities.

You can manage your bank roll by following these steps:

  1. Look out for your bankroll: One of the most important things to consider is that you don’t sit in games that are higher than your bankroll. Generally, the aim should be to have at least 100+ buy-ins for the stakes you play. However, this also depends on the structure and the format of the game. For example: if you play tournaments with a large field or games that are quick-structured such as turbos, then you need to have a larger bankroll.
  2. Move down in stakes when necessary: If you are down on your bankroll, try to move down in stakes because this will help you build your bankroll once again and in a steady manner. Although it’s natural to hesitate in doing so, it does help you in the long run.
  3. Don’t chase losses and avoid playing while tilted: If you feel that a negative mindset is getting a hold on you, then try to be away from the felts as soon as you can. Take a break because your bankroll is way more important than your need to keep playing. You should never try to chase your losses.
  4. Study your game: A smart way to get better at your game is to review your hands and analyze your strategy. You can view your game history under the ‘History’ tab in your dashboard once you log in on the PokerBaazi website. You should do this regularly to keep evolving your game.

RESPONSIBLE GAMING TOOLS & REQUESTS

We have four Responsible Gaming features in the system:

  1. Setting Deposit limit: It allows you to modify the default deposit limits assigned to your account. Until the completion of your KYC, your lifetime deposit limit is capped at ₹75,000.
  2. Setting Cash Table Limit: This feature lets you set your maximum stake preference for any cash table. With the help of this feature, you can play cash games at your selected maximum stakes, but not at stakes above them.
  3. Poker Break: It allows you to self-exclude yourself from playing on all PokerBaazi platforms (web, pc, android, and iOS) for a duration of your choice. During this period, you would not be able to access your account, and if the chosen duration is forever, your account will be permanently deactivated.

You can use our Responsible Gaming tools by following these steps:

For Mobile App:

  1. From Home, go to ""More"" (Click on ""☰"" icon at the bottom right corner of the app).
  2. Click on Responsible Gaming.
  3. Click on Deposit limit/Poker Break/ Cash table limit.
  4. Enter/select the required field/value to restrict yourself.

The cooling period is the duration where a customer does not get an option to increase their limits after they have already increased it. However, limits can be decreased at any point in time. At PokerBaazi, we have a cooling period of 7 days for deposit limits and 14 days for cash table limits from the date when the limits were last modified.

Please follow the below mentioned steps in order to decrease/increase your deposit limit:>

  1. From Home, go to More ( Click on "☰" icon at the bottom right corner of the app).
  2. Click on “Responsible Gaming” and go to "Deposit Limits".
  3. Click on "Increase My Limit" on top-left corner if you want to increase your limit or click on "Decrease My Limit" on top-right corner if you want to decrease your limit.
  4. Once you click on either of the 2 options, you can edit the numbers as per your requirement and then click on "Submit".

Note: “Increase” option will be available once the cooling period of 7 days gets over. Approval to increasing the limit will depend on your patterns of gameplay, deposits and stake levels. Deposit limit can be increased upto 10 LAC of your current daily deposit limit. Weekly and monthly limits will have capping amounts in proportion to daily deposit limits.

Please follow the below mentioned steps in order to decrease/ increase your Cash table/Pineapple OFC poker table stake limit:

  1. Log into your PokerBaazi account from www.pokerbaazi.com or PokerBaazi application.
  2. Click on “My Dashboard” in the browser and for the PokerBaazi application, click on “More” option.
  3. Click on the “Cash Table limits” or “Pineapple OFC poker limits” option on the browser.
  4. Select the stakes you want to set the limit and check on the terms and conditions checkbox after reading it and then click on “Decrease Limits or Increase Limit”.

Note: “Increase” option will be available once the cooling period of 14 days gets over.

"If you're unable to increase/decrease your deposit limit or cash table limits, it could be due to any of the following reasons:

  1. You are in a cooling period. Cooling period is the duration where a player does not get an option to increase their limits. However, limits can be decreased at any point of time. At PokerBaazi, we have a cooling period of 7 days for deposit limits and 14 days for cash table limits from the date when the limits were last modified.
  2. Your KYC is incomplete.
  3. You have reached your capping limit. Capping limit for your PokerBaazi account depends on your gameplay and transaction's behaviour and pattern. Weekly and monthly limits will have capping amounts in proportion to daily deposit limits.
  4. Internet fluctuation while increasing the limit.

Note: If any of the above mentioned points are not applicable for you, please share the screenshot/video at playerrelations@pokerbaazi.com and we will immediately get it checked with our technical team."

Once the request is submitted, you will be updated in the next 3 working hours. However, approval to increase the limit will depend on your patterns of gameplay, deposits and stake levels.

Please note, approval to increasing the limit depends on your profile, patterns of gameplay, deposits and stake levels. Once you submit a responsible gaming request to increase your deposit limit, our experts analyse your profile, your patterns of gameplay, deposits and stake levels. They may also call you, if required and basis the outcome of their analysis, they reserve the right to take final call on your request.

Please follow the below mentioned steps in order to put your account on break:

  1. From Home, go to More ((☰) icon at the bottom right corner of the app).
  2. Click on “Responsible Gaming” and then go to ""Self Exclusion"".
  3. Click on ""Duration"". At the bottom of the screen you will see the available options. Select your preferred duration.
  4. Click on ""Get OTP & Self Exclude"".Submit OTP & click on ""Ok"".

Note: If you opt for “Forever” PokerBreak, then your account will never be reactivated again.

In case, you have opted for a Poker Break for a specified duration, your account will be reactivated automatically once your Poker Break is over. Or, if you have taken Poker Break for forever then your account will remain deactivated. You may write to us at playerrelations@pokerbaazi.com for further assistance on this or chat with us.

BAAZI CARE

We will connect you to one of our Baazi Care experts who can guide you towards well-being and resolve your issues. They are counselors and psychologists who work with people facing emotional, physical, and mental struggles in their personal and professional life. Please send an email at baazicare@pokerbaazi.com so that we can note your request.

ACCOUNT DEACTIVATION & REACTIVATION

We are sorry to hear that you want to deactivate your account. However, we recommend you to apply Poker Break by following these steps:

  1. Click on “More” available at the bottom-right corner of the app and then click on "Responsible Gaming".
  2. Click on "Self Exclusion" and select your preferred duration.
  3. Once you select the duration, click on "GET OTP & Self Exclude". Once you complete the OTP verification, Poker Break will be activated and you will not be able to access your account.

Note: Once the time duration gets over, your account will be reactivated and you will be able to access your account.

If you still wish to deactivate your account, please email us at playerrelations@pokerbaazi.com with a message "Account Deactivation".

In case you have opted for a Poker Break for a specified duration, your account will be reactivated automatically once your Poker Break is over. Or, if your account has been deactivated permanently then your account will remain deactivated. You may write to us at playerrelations@pokerbaazi.com for further assistance on this or chat with us.

Accounts that were created after 1st August 2021 can only be logged in via mobile number and OTP verification. These are password-less accounts.

For players who created there account before 1st August 2021-

You can login to your PokerBaazi account by your registered mobile number and OTP verification. You no longer need your password to login to your account.

However if you still want to reset your password, please follow these steps:

  1. Click on the “Forgot Password” option under login.
  2. 2. Enter your registered email address or username and click on continue.
  3. 3. Enter a new password and the OTP received on your registered email or mobile number.
  4. 4. Click on the Reset Password button to reset it."

UNFAIR GAMEPLAY & ITS TYPES

Online poker is considered as being very safe and secure, but there can also be illegal or unfair gameplay. Any gameplay manipulation by any unfair means is considered as unfair gameplay.

Cases of any game manipulation or illegal activities including but not limited to chip dumping, collusion, soft play, chat abuse, misuse of chat for discussing hands, multiple accounts, use of EPA Programs, use of BOTS, etc. shall be considered as unfair gameplay.

  1. CHIP DUMPING: Chip-dumping occurs when any PokerBaazi User/Player intentionally loses a hand to deliberately transfer his/her Chips to any other User/Player.
  2. COLLUSION: Any User/Player found to be intentionally doing soft play against his/her opponent or knowing other User's/Player's card even before the particular hand goes to showdown or users/players working together with each other with the intention to extract money from other Users/Players is accounted for collusion.
    • Collusion between Users/players by sharing hole cards or by any other methods is strictly forbidden. We reserve the right, in addition to other measures, to restrict seating and/or to prohibit Users/players from playing at a particular table or in a tournament, including restricting two or more Users/Players from playing together at the same table or in the same tournament.
    • When the User/Player agrees to the Terms of Use and Service of PokerBaazi, he/she agrees that he/she shall not play any game in a partnership or by communicating with other Users/Players which may give benefit to him/her over other Users/Players. We consider any collusion between Users/Players as a material breach of these Terms of Use and Service and accordingly we shall have the right to take appropriate action against the Users/Players, involved in illegal activity of Collusion, as we deem fit on case to case basis.
    • What is soft play?: Soft Play is a form of collusion in which a player fails to bet or raise in a hand when the situation would warrant doing so. It also involves passive play against friends or partners or otherwise attempting to avoid winning money from them.
  3. MULTIPLE USER/PLAYER ACCOUNTS: It is prohibited for a User/player to open multiple PokerBaazi Accounts. A User/ Player may only have one PokerBaazi Account and shall only use PokerBaazi using such single account A User/Player is also prohibited from creating any User/Player account on PokerBaazi in his/her family member's and/or friend's and/or relatives' name and/or playing ‘games of skill' from any other User/Player account (including but not limited to family or friends or relatives' accounts) on PokerBaazi. Further, a User/Player shall be strictly prohibited from allowing any other person to access his/her User account for playing ‘games of skill' on PokerBaazi. Users/Players shall be strictly restricted or prohibited from using any User/Player account on a sharing basis on PokerBaazi. (“Multiple Accounts”).
  4. IP GHOSTING: User/player, during the gameplay on PokerBaazi, shall not and/or attempt to change the Internet Protocol (IP) Address and/or Geo-location multiple times without written authorization from PokerBaazi (“IP Ghosting”).
  5. OFFENSIVE LANGUAGE OR CONTENT: The User/Player is prohibited from posting any unlawful, indecent, racist, religious, obscene, libelous, defamatory or threatening material or any material that would violate any applicable law or generally be considered to be offensive, via PokerBaazi whether using the chat function or in correspondence/conversation with our PokerBaazi personnel.
  6. SOFTWARE MODIFICATIONS: User/Player shall not and/or attempt to modify, decompile, reverse-engineer, or disassemble the PokerBaazi Software in any way.
  7. EXTERNAL PLAYER ASSISTANCE PROGRAMS AND BOTS: The use of artificial intelligence including, without limitation, "robots" is strictly forbidden on PokerBaazi. All actions taken in relation to PokerBaazi by a User/player must be executed personally by Users/Players through the User/Player interface accessible by use of the PokerBaazi Software. We prohibit those External Player Assistance Programs which are designed to provide an "Unfair Advantage" to Users/Players.
    • What is external?: We define "External" to mean computer software (other than the PokerBaazi Software), and non-software-based databases or profiles.
    • What is Unfair Advantage?: We define an "Unfair Advantage" as any instance in which a User/Player accesses or compiles information on other Users/Players beyond that which the User/Player has personally observed through the User's/Player's gameplay.
  8. DISGUISED USER AND FAILED TELEPHONE VERIFICATION: The User/Player shall not disguise himself/herself to be another User/Player and play games of skill on PokerBaazi. PokerBaazi verifies all the details/information and documents of each User/Player uploaded on PokerBaazi by each User/Player including but not limited to registered contact details, verification documents (as required by PokerBaazi at the time of withdrawal).
    • PokerBaazi shall verify all the said details/information and documents from each User/Player through a telephonic conversation. The answers by the Users/Players shall be assessed by PokerBaazi and if the User/Player is found providing wrong answers and/or is unable to answer the questions (through such telephonic conversation) posed by PokerBaazi pertaining to the said details/information and documents uploaded by him/her on PokerBaazi, then the Tele verification will be treated as failed.
  9. FRAUDULENT BEHAVIOUR: In the event that we, at PokerBaazi, deem that a User/Player has engaged or attempted to engage in fraudulent, unlawful, dishonest, or improper activity while using PokerBaazi, including without limitation, engaging in any of the activities set forth above or any other game manipulation will be treated as fraudulent behavior.

CONSEQUENCES OF UNFAIR GAMEPLAY

In the event that we find that the User/Player is involved in any illegal or unfair activity in any way possible on PokerBaazi, we shall be entitled to take any of the actions as we deem fit on a case to case basis, including but not limited to:

  1. Warning to the said User/Player and temporary blocking for the time period decided by PokerBaazi at its sole discretion.
  2. Penalty funds/amount/chips/bonus deduction from PokerBaazi account of Users/Players involved in any illegal activity or unfair gameplay. Ejecting them from all cash tables and not allowing them to continue in any running tournament that they are playing or are registered in any tournaments in the future on PokerBaazi.
  3. Immediately blocking access to PokerBaazi of all the Users/Players involved in illegal or unfair activity including but not limited to ejecting them from all cash tables and not allowing them to continue in any running tournament that they are playing and/or are registered in any tournaments in future on PokerBaazi.
  4. Seizing all funds/amount/chips/bonus from PokerBaazi accounts of all the Users/Players involved in any illegal activity or unfair gameplay. Termination/closure of PokerBaazi Account of all the Users/Players involved in illegal activity or unfair gameplay.
  5. Taking appropriate legal action against all the User/Player (involved in illegal activity or unfair gameplay) under applicable law in the jurisdiction.

All cases of unfair and illegal activities (including but not limited to chip dumping, collusion, soft play, chat abuse, misuse of chat for discussing hands, multiple accounts, use of BOTS), User/Player IDs shall be investigated by PokerBaazi/Baazi Networks Pvt. Ltd. can take up to seven (7) working days before a decision on the same is communicated to the User/Player. User/Player shall render all cooperation required by PokerBaazi/Baazi Networks Pvt. Ltd. in order to carry out such an investigation.

Post the investigation, any decision was taken by PokerBaazi/Baazi Networks Pvt. Ltd. shall not be disputed by the User/Player and the decision shall be considered final and binding. User/Player agrees that no further queries shall be entertained post the final decision.

PokerBaazi team verifies the unfair gameplay activity at the back end. We do not take any action under unfair gameplay on any PokerBaazi user account till the time unfair activity is verified and proved.
If you need any clarity, then you can write to us at playerrelations@pokerbaazi.com from your registered email id.

The action taken by the surveillance team is final. However, you can write to us at playerrelations@pokerbaazi.com from your registered email id.

PokerBaazi.com may eject you from all cash tables and will not allow you to continue in any running tournament that you are playing or are registered in any tournaments in the future on PokerBaazi if you are involved in any of the unfair gameplay activity.

You should not log in to anyone else's account on your device to avoid unfair gameplay and to avoid security breaches.

You can play but you cannot play on the same cash table or same tournament.

No, you cannot allow someone to play on your behalf and you are not allowed to play from someone else's account.

MULTIPLE USER/PLAYER ACCOUNTS

It is prohibited for a User/player to open multiple PokerBaazi Accounts. A User/ Player may only have one PokerBaazi Account and shall only use PokerBaazi using such single account. A User/Player is also prohibited from creating any User/Player account on PokerBaazi in his/her family member’s and/or friend’s and/or relatives’ name and/or playing ‘games of skill’ from any other User/Player account (including but not limited to family or friends or relatives’ accounts) on PokerBaazi. Further, a User/Player shall be strictly prohibited from allowing any other person to access his/her User account for playing ‘games of skill’ on PokerBaazi. Users/Players shall be strictly restricted or prohibited from using any User/Player account on a sharing basis on PokerBaazi. (“Multiple Accounts”).

If you are using or have created multiple accounts, then you need to drop an email at playerrelations@pokerbaazi.com from your registered email id listing all your PokerBaazi accounts. We will analyse and update you the resolution.

CHAT ETIQUETTES

PokerBaazi.com believes in giving its players a world-class gaming experience. www.pokerbaazi.com table chat feature is an important add-on to this endeavor. PokerBaazi.com, however, does not believe in excessive censorship of the chat that takes place on its tables. It's therefore important that the players understand the etiquettes and rules of the table chat.

Behavior falling in any of the below-mentioned categories may result in revocation of chat privileges of the player, and in certain cases, disqualification of player account from the website. www.pokerbaazi.com reserves full and final authority in any such disciplinary cases.

  • Soliciting business or discussing businesses other than those of Pokerbaazi.com
  • Discussing other poker websites/forums
  • Discussing hands while playing on the table is a form of collusion
  • Malicious content targeted at Pokerbaazi.com
  • Malicious content targeted at any player
  • Abusive language
  • Spam content
  • Solicitation of money
  • Sale of chips
  • Exchange of personal details

EXTERNAL PLAYER ASSISTANCE PROGRAMS AND BOTS

PokerBaazi may take steps to detect and prevent the use of prohibited External Player Assistance (EPA) Programs. These steps may include, but are not limited to, the examination of software programs running concurrently with our PokerBaazi Software on the User's PC or Device. The User/Player agrees that he/she will not attempt to bypass, interfere with, or block such steps, including, without limitation, the use of third-party software that bypasses, interferes with, or blocks such steps.

DISGUISED USER AND FAILED TELEPHONE VERIFICATION

The decision taken by the surveillance team is final. Once the Tele-verification is failed then your PokerBaazi account would remain permanently blocked.

You do not need to worry. You just need to drop an email at playerrelations@pokerbaazi.com from your registered email id to request another call for the tele-verification or chat with us. You will get a tele verification call within 72 hours.

REPORTING UNFAIR GAMEPLAY

All cases of unfair and illegal activities (including but not limited to chip dumping, collusion, soft play, chat abuse, misuse of chat for discussing hands, multiple accounts, use of BOTS), User/Player IDs shall be investigated by PokerBaazi/Baazi Networks Pvt. Ltd. can take up to seven (7) working days before a decision on the same is communicated to the User/Player. User/Player shall render all cooperation required by PokerBaazi/Baazi Networks Pvt. Ltd. in order to carry out such an investigation.

Post the investigation, any decision was taken by PokerBaazi/Baazi Networks Pvt. Ltd. shall not be disputed by the User/Player and the decision shall be considered final and binding. User/Player agrees that no further queries shall be entertained post the final decision.

We request you to please take a screenshot of the chat history and User id and email us at playerrelations@pokerbaazi.com or chat with us. PokerBaazi follows stringent policies and we shall be entitled to take any of the actions as we deem fit on a case to case basis, including but not limited to:

  1. Warning to the said User/Player and temporary blocking for the time period decided by PokerBaazi at its sole discretion.
  2. Penalty funds/amount/chips/bonus deduction from User’s/Player’s PokerBaazi account.
  3. Immediately blocking a User’s/Player’s access to PokerBaazi including but not limited to ejecting them from all cash tables and not allowing them to continue in any running tournament that they are playing and/or are registered in any tournaments in future on PokerBaazi.
  4. Seizing all funds/amount/chips/bonus held in the User's/Player’s account.
  5. Termination/closure of a User's/Player’s PokerBaazi Account.
  6. Taking appropriate legal action against a User/Player under applicable law in the jurisdiction.

We request you to please take a screenshot of some hands played, User id & cash table or Tournament details and email us playerrelations@pokerBaazi.com or chat with us. We will make sure strict action is taken accordingly if found guilty. We shall be entitled to take any of the actions as we deem fit on a case to case basis, including but not limited to:

  1. Penalty funds/amount/chips/bonus deduction from PokerBaazi account of Users/Players involved in any illegal activity or unfair gameplay.
  2. Ejecting them from all cash tables and not allowing them to continue in any running tournament that they are playing or are registered in any tournaments in the future on PokerBaazi.
  3. Immediately blocking access to PokerBaazi of all the Users/Players involved in illegal or unfair activity including but not limited to ejecting them from all cash tables and not allowing them to continue in any running tournament that they are playing and/or are registered in any tournaments in future on PokerBaazi.
  4. Seizing all funds/amount/chips/bonus from PokerBaazi accounts of all the Users/Players involved in any illegal activity or unfair gameplay. Termination/closure of PokerBaazi Account of all the Users/Players involved in illegal activity or unfair gameplay.
  5. Taking appropriate legal action against all the User/Player (involved in illegal activity or unfair gameplay) under applicable law in the jurisdiction.

DEPOSIT CODES

All the on going deposit codes are available on the deposit page. You can also check the details by clicking below link: Online Poker Offers, Deposit & SignUp Codes At PokerBaazi

Still, you may drop an email to us at playerrelations@pokerbaazi.com to know about any special offers, if available.

There can be multiple reasons for that, Below are the reasons:

  1. If you already have the ticket to a tournament and you try to use the deposit code for the same tournament.
  2. Code should be valid or it should not be Expired. Incorrect spelling of code.
  3. If the code is already used. Please check the code usage time as there are, some codes that can be used once a day, once a week, or once a month. If you are using a first-time deposit code on your regular deposits.
  4. If you are depositing less than the minimum deposit amount required for the particular deposit code.
  5. If there is an Internet Fluctuation while making a withdrawal.
  6. We also recommend you clear cache and cookies from the browser and cache from the application and then re-login.

Note: In case all the above points are checked and insured if the issue persists and we request you to share the screenshot/video. We will immediately get it checked with the technical team.

We do not have the update regarding the third party website deposit code. We suggest you contact the third-party website for the same.
No, you can only use one deposit code at a time.
Going forward, there will be no coins criteria on Deposits. Your deposit balance (and any bonus, if applicable) will show as Unused Balance in your PokerBaazi app. This balance can be used to play real money games and can be wagered for withdrawal at 25%.

TOURNAMENTS

Below are the tournaments/special tournaments/series available:

  1. GTD Tournament: Click on the link to know the schedule Check Online Poker Tournaments Schedule At Pokerbaazi.com
  2. Sunday Major: To know the details please click on the link below Baazi Super Sunday (BSS) Online Poker Tournament at PokerBaazi
  3. Monthly Series: Grinders, PMVS, and PBBS, etc come under this category. To know the details, please click on the link below Online Poker Tournaments, Daily, Weekly, Monthly At PokerBaazi
  4. Special series/events: Endboss, The Moneymaker, Game Changer, PPL, IMPS, NPS, BPT online, APT, etc come under this category. To know the details, please click on the link below Online Poker Tournaments, Daily, Weekly, Monthly At PokerBaazi and Check Online Poker Tournaments Schedule At Pokerbaazi.com
  5. Free Entry Tournaments: These tournaments are designed and scheduled with the intention of providing an ideal playground for beginners to learn, play and win at poker for free. To know the details, please click on the link below Online Poker Tournaments, Daily, Weekly, Monthly at PokerBaazi and Check Online Poker Tournaments Schedule At Pokerbaazi.com
Please click on the link to know the schedule for GTD tournaments or Free Entry Tournaments: Tournament Schedule
During major events like (PPL, PMVS, Grinder, etc.) it might happen that the FETs or regular tournaments will not be held.

CASH GAMES

We have 6 below mentioned cash tables on PokerBaazi.com:

  • No-limit texas hold’em: Here we offer regular texas holdem and run-it-twice texas holdem.
  • Pot limit omaha: Here we offer 4 cards PLO, 5 cards PLO, 6 cards PLO and run it twice PLO.
  • Super hold'em: This is an all new exciting poker variant.
  • All in Fold : Here we offer texas holdem and PLO variants.
  • Fast: Here we offer the texas holdem variant.
  • Private Tables: Here you have the option to create your own cash table and play with friends.

Super Hold’em is currently available in these stakes: 5/10 and 25/50.

We offer minimum stakes from 1/2 to 500/1000 in both No-Limit Texas Hold’em and Pot-Limit Omaha.
We offer minimum buy-in of INR 20 and maximum buy-in of INR 120K for cash tables.

PRIVATE TABLES

You can set up your own Private Tables to play Games of No-Limit Hold’Em, 4-Card Pot-Limit Omaha and/or 5-Card Pot-Limit Omaha and invite only those you would like to play with on PokerBaazi.com.

Creating a private table is as easy as joining any game on our app, follow these simple steps to get started:

  1. Login to the PokerBaazi app and select ‘Private Tables’ from the lobby. This is directly available underneath the tab for game variants.
  2. Once you have clicked on the button for Private Tables, you will be given the option of either joining or creating your own game.
  3. If you are creating your game, you will be asked to input the following:
    • Game variant
    • Players per table
    • Stakes
    • Minimum & Maximum buy-in
  4. After your table has been created, you will be given a private invite code that can be shared with your friends. All they have to do is select the ‘Join’ option and enter this code.
  5. That’s it! You guys are all set to play in your own game.
Currently, games of No-Limit Hold’Em, 4-Card Pot-Limit Omaha, and/or 5-Card Pot-Limit Omaha are available to play on Private Tables.
Players can create up to 2 Private Tables at once. To create a new table after this, you will need to delete an existing one.
The joiners can join multiple tables as long as they have an invite code.
All stakes available for our online cash games can be set on private tables. These stakes are 1/2, 2/5, 5/10, 10/25, 25/50, 50/100, 100/200, 250/500 & 500/1000.
Currently, only cash games are available to play on Private Tables. We keep updating our software for an improved player experience so stay tuned!

Rake and rakeback points are as per our standard policy depending on the stakes at which you play.

**Note: The rake generated on private tables are not eligible for leaderboard points.

BAAZI REWARDS

Baazi Rewards have been discontinued since Monday 03rd May, and a new rewards program rewards 2.0 is on its way, hence rewards point generation is on hold. We will notify you once it is back.

LEADERBOARD

The leaderboard is a way of ranking consistent players with regards to the value they have brought to the game over a period of time.

The leaderboard is our way of ranking consistent players. Tournament Leaderboards are only available during special series/special tournaments and the same is updated under the leaderboard section in the application. The tournament leaderboard gets updated once every day at 7 AM.

Our leaderboard points are calculated by the following formula:

Leaderboard points = 10 * (√r/√p) * [1+log(x+0.25)] Where: R is the number of registrations, P is the rank in the tournament, X is the buy-in amount in Real Cash Chips (excluding entry fee).

Example 1: A player finishes in 2nd place in a 100+10 Real Cash Chips tournament with a total registrations of 70 players.
Here: r = 70, p = 2, x = 100
= 10 * (√r/√p) * [1+log(x+0.25)]
= 10 * (√70/√2) * [1+log(100+0.25)]
= 10 * 5.916 * 3.001
= 177.54

Example 2: A player finishes in 15th place in a 5000 coins tournament with a total registrations of 100 players. Here:
r = 100, p = 15, x = 5000 * 0.617 = 3085
= 10 * (√r/√p) * [1+log(x+0.25)]
= 10 * (√100/√15) * [1+log(3085+0.25)]
= 10 * 2.583 * 4.490
= 115.84

Note: Only paid places in a tournament get leaderboard points. Time bombs, free entries and satellites are not counted for leaderboard points.

Please click on the link to check your progress and select the leaderboard series to check your progress.

Yes, Super Hold'em is a part of the Hold'em category in the cash game leaderboards.

Please click on the link to check your progress and select the leaderboard series to check your progress.

"We have various Cash Games Leaderboards where you can play on the cash table and on the basis of the stakes you are playing, you can compete for available Cash games leaderboard is a promotion in which you get Rewards as prize money that you can instantly transfer to your Withdrawable balance.

From Home, go to Wallet and under Rewards, you will see your leaderboard winnings.

Note: Private Tables are not counted for Leaderboard Points."

Please follow the below-mentioned steps to check the leaderboard progress:

  1. Login to your PokerBaazi account on the Phone/Desktop browser.
  2. Click on “my dashboard”.
  3. Click on the name of the Cash Games leader promotion(if the cash game promotion is running).
  4. Here you can check your progress on the leaderboard.

The tournament leaderboards get updated everyday at 7 AM. The cash games leaderboards get updated instantly.

If the tournament ends after 12 AM then it will be counted when the next tournament leaderboard gets updated at 7 AM.

SOCIAL MEDIA CONTESTS

You may follow our social media pages and below are the links to our social media page on different platforms:

  1. Facebook: Facebook
  2. Instagram: PokerBaazi (@poker_baazi) Instagram photos and videos
  3. Twitter - PokerBaazi (@PokerBaazi)
  4. Youtube - Youtube
We do not have any other promotion apart from ongoing Website promotion but we run social media contests on our various social media platforms (Facebook, Instagram, Youtube Etc). You may participate in those contests and win exciting prizes.
You may participate in Social media contests and action as per the contest guidelines. Winners will be announced in the comment box as per the terms and conditions mentioned in the post of the contest and winnings will be credited accordingly. Generally, winnings get credited the same day when the winners get announced. It may vary from contest to contest also.
We do not have the update regarding the PokerBaazi promotion/contest running on any third party website/page/channel. We suggest you contact the third-party website for the same.

DEPOSIT CODE

This could happen due to the following reason(s):

  1. Code is invalid or has expired.
  2. You made the deposit using the deposit code but the payment got approved later.
    Note: For the above 2 reasons, we will credit the bonus (if applicable) or the same tournament ticket or any other tournament ticket of the same buy-in as per tournament availability against the code you have used.
    Also, ticket can only be credited only for the transactions where we have received the transaction amount. Please note, in case all the above points are checked and ensured and if the issue persists, we request you to share the screenshot/video at playerrelations@pokerbaazi.com from your registered email address. We will immediately get it checked.
  3. You used the code more than once due to stuck payment or any other reason. In this case the ticket will be applicable for one transaction only.

Rewards Balance on the Wallet section of the app represents the rakeback received in any form including the cash leaderboard prizes. This can be transferred to your Withdrawable balance instantly.

Bonus or ticket automatically gets credited when you apply the code along with the withdrawal criteria. Unfortunately, we do not have a provision to credit the giveaways of the deposit code manually.

TOURNAMENT

  • Free Entry Tournament winnings will be credited automatically in the form of Real Cash in your Unused Balance.
  • GTD tournament winnings are credited automatically in the form of Winnings in your Withdrawable Balance.
  • The winning amount gets credited in the player's PokerBaazi account as soon as the player gets busted out from the tournament, if the player was in the prize position.

With your free entry winnings, you can play cash games and tournaments and win real cash.

Free entry winnings are not applicable for Private Tables or Sit & Go.

"You will get an instant refund of the satty tournament ticket in the form of real cash chips. In case you don't receive the refund instantly, we request you to wait for a time period of 24 hours within which you will receive it.

If it has been more than 24 hours, please send us an email at playerrelations@pokerbaazi.com from your registered email address and we will get it checked."

Don't worry, you can still join the tournament by joining the table before late registration ends :)

Here's what you should do in case you cannot join a tournament due to an emergency-

  1. Inform us before the tournament starts.
  2. Unregister yourself from the tournament, if you are auto-registered.

Please email us at playerrelations@pokerbaazi.com from your registered email address and we will check the details.

Please note that in some cases the refund depends on the Terms & Conditions of the Tournament/Series/Event/Promotion you participated in. We recommend you to refer to its terms and conditions.

"Please ensure you have the same tournament ticket for which you are registering.

For example: You got the ticket for tournament A but you are registering for tournament B.

However, if you are registering for the same tournament for which you have the ticket, please email us at playerrelations@pokerbaazi.com from your registered email address."

Winnings get credited automatically once the tournament is over. In case the winnings didn't get credited or if there is any discrepancy in the winning amount, please send us an email at playerrelations@pokerbaazi.com from your registered email address.
You can drop an email at playerrelations@pokerbaazi.com with the hand ID/screenshot/video or chat with us. We will analyze the issue and compensate you with the winning amount if applicable.

This could be due to a technical glitch but we have got you covered.

  • Our Technical team will fix the issue and you may continue with your game subsequently.
  • In case it takes more time to rectify, the tournament may be canceled and we will refund the buy-in amount or re-issue the same tournament ticket in 24 working hours.

Note: No refund will be initiated for Free Entry Tournaments and you can register for the next available Free Entry Tournament available in the lobby.

If the tournament is canceled either we will refund the buy-in amount or re-issue the same tournament ticket in 24 working hours.

"Do not worry, If you reached the ITM (In the money)/ prize position and the tournament suddenly got cancelled, we will credit the due compensation to you within 24 hours.

Why did the tournament get cancelled suddenly? It could be because of a server error or an unforeseen technical issue. This doesn't usually happen as we always ensure a seamless playing experience however, certain unlikely situations can get beyond our control.

In case the 24 hours have passed or you have any further queries around this, email us at playerrelations@pokerbaazi.com from your registered email address."

Tournament deposit code can only be used for the first entry in a tournament. In case you have already played the tournament, you will not be able to use the code.

CASH GAMES

You can drop an email at playerrelations@pokerbaazi.com with the hand ID/screenshot/video. We will analyze the issue and compensate you with the winning amount if applicable.

If you get disconnected in the middle of a hand, a disconnection timer will be activated for you and your seat will show 'disconnected' to the rest of the players. (We highly encourage all the players to use a good and stable internet connection to enjoy a seamless gaming experience).

Try reconnecting by switching the internet as soon as possible. Once done, if the disconnected timer is still running you will receive some additional time to act on your turn. If you do not act within the allotted time after re-connecting to the game, your hand will be auto-folded.

Some points to note-

  1. There is no extra time provided in tournaments and cards will be dealt with disconnected players. Blind and/or antes will be posted as well.
  2. There is no rule against a single player choosing to sit out in a tournament. The player doing so will continue to have blinds and antes posted and cards will be dealt.

This could be due to a technical glitch, but I would like to assure you that our team constantly works on such issues. It takes our team 1 hour for the reconciliation of data and the amount stuck (if any) will be auto-refunded within 7 hours.

Note: In case you do not receive the pending amount post 7 hours, please share the reference number of the table to get it checked.

LEADERBOARD

"Tournament Leaderboard winnings get credited the next working day once the tournament series gets over in your PokerBaazi account in the form of Real Cash Chips or Unused Balance, depending on the Tournament.

If there is a daily/weekly/monthly/yearly leaderboard running then the same will be credited by the next working day in the form of Real Cash Chips or Unused Balance, depending on the Tournament.

All Cash games leaderboard winnings now get credited in the form of Rewards, within 5 minutes as soon as the leaderboard ends, to your PokerBaazi account."

Please be rest assured that LB winnings get calculated as per the automated algorithm and there is no scope for any discrepancy. For further clarification, please read the below-mentioned points carefully:

  1. Leaderboard winnings get updated every day at 7 AM. However, cash games leaderboard winnings get credited within 5 minutes as soon as the leaderboard ends.
  2. Only paid places in a tournament get leaderboard points.
  3. Time Bomb, Free Entries, and Satellites of multi-day tournaments are not counted for the tournament leaderboard Points, and private tables are not counted for the cash games leaderboard.
  4. Leaderboard ranking is totally based on tournament leaderboard points.
  5. Specific cash tables as per the ongoing promotion get leaderboard points.
  6. Play Money tables and Pineapple OFC poker tables are not counted for leaderboard points.

Still, if you feel that there is some discrepancy, you can write your detailed concern at playerrelations@pokerbaazi.com or chat with us. We will definitely get it checked and help you with the resolution.

SOCIAL MEDIA CONTEST

Winner selection criteria may vary from contest to contest which you can check the post where the contest was published. We always ensure that winning gets credited on time to all the qualified winners.
Generally, winnings get credited the same day when the winners get announced. It may vary from contest to contest also. In case, you still do not receive the winnings, then you can drop an email at playerrelations@pokerbaazi.com or chat with us via live chat support or you can connect directly with the social media team. For example: If you have participated in Facebook contests, then you can connect with them via Facebook messenger.
Generally there will be no reimbursement in this case. But in some cases the refund depends on the Terms & Conditions of the social media contest you participated in.

UNFAIR GAMEPLAY

Your account gets temporarily frozen while we review the situation and please be rest assured that your Fairplay money (not involved in any unfair activity) is safe and secure. However, you can write to us at playerrelations@pokerbaazi.com from your registered email id or chat with us.
If your account was blocked due to unfair activity and later got unblocked, the ticket cannot be re-issued. However, if you need more information around this, email us at playerrelations@pokerbaazi.com from your registered email address.

We only deduct the amount which has been earned by a player through illegal or unfair gameplay activities. Please be assured, we never deduct any extra amount. For further information, please send us an email at playerrelations@pokerbaazi.com.

We are sorry that you had faced such issue, please send us an email at at playerrelations@pokerbaazi.com from your registered email address.

This may happen if you win tickets to the same event through multiple sattys. Reimbursement will be done in the form of Real Cash as Withdrawable Balance in your PokerBaazi account by emailing us at playerrelations@pokerbaazi.com from your registered email address or you can also chat with us via our Live chat feature.