Responsible Gaming
PokerBaazi is here to help you play your cards right,
on and off
the
felts.
What drives us?
Poker is a game loved worldwide, and with good reason. It’s thrilling, it’s fun, and it’s rewarding. But like every good thing, it needs to be practised in moderation and with the right checks in place.
At PokerBaazi, we want you to have a wholesome gaming experience. This includes alleviating any potential negative effects that excessive gaming might cause. We constantly work with user data to monitor patterns of gameplay, deposits and stake levels, and try to personally reach out any time we spot a concern or anomaly. While we continue building towards a data and AI-led system that works to intuitively and seamlessly create optimal gaming conditions for you, we also incorporate features that give you tools for self-regulation such as limit-setting and self-exclusion and provide any assistance you might need while navigating the world of poker.
Here’s how you can use these tools to play the way that will bring you the most amount of benefit. Please make sure to also go through the Terms & Conditions of Responsible Gaming along with this page.
Accessing Responsible Gaming
All you need to do is log in to your PokerBaazi account, and the tools to regulate the way you play will be at your disposal. Follow these instructions to access features and play responsibly.
Website:
Log in 
Account
Responsible Gaming
Desktop User:
Mobile App:
Setting Deposit Limit's
This feature of Responsible Gaming allows you to effectively manage your bankroll for playing poker online. From daily, weekly to monthly, you can set your deposit limits and transaction counts suitably. You are free to request changes in these limits at any point of time. We encourage you to take a call wisely - If you have a propensity to grind for long stretches of time despite losing, set your daily deposit limit to a lower amount. Find more about this on the ‘Deposit Limit’ tab of Responsible Gaming on your dashboard.
Setting Cash Table And OFC Table Limits
High stakes cash and OFC games may carry a lot of thrills, but should not cause you harm. We provide you with the opportunity to manage your bankroll wisely by limiting the stakes for cash and OFC tables.
Find more on the ‘Cash Table Limits’ tab of Responsible Gaming on your dashboard:
Log in
My account
Responsible Gaming
Cash Table Limits
Find more about the ‘OFC Limits’ tab of Responsible Gaming on your dashboard:
Log in
My account
Responsible Gaming
OFC Limits
Poker Break
Are you often playing till you lose your last rupee or neglecting your personal welfare for poker? Have you borrowed funds to play or felt self-destructive lately? If gaming becomes a hindrance in your daily life and upsets people around you, we encourage you to take a poker break.
Self-exclusion, a feature of our Responsible Gaming will allow you to cool down by taking a break from playing poker for a duration of your choice. During this period, you will be unable to access your PokerBaazi profile. Your time-out will be irreversible for the selected duration.
Find more on the ‘Poker Break’ tab of Responsible Gaming on your dashboard:
Log in
My account
Responsible Gaming
Poker Break
If you’re facing continued problems and our Responsible Gaming tools seem inadequate, don’t worry. Baazi Care is here to solve your issues.
Baazi Care
If you're facing continuous problems, our team will connect you to one of our Baazi Care experts. They are counsellors and psychologists who work with clients facing emotional, physical and mental struggles in their personal and professional lives, and can guide you towards wellbeing and resolve your issues. To connect with one of our counsellors, write to us at baazicare@pokerbaazi.com
Our Experts:
Dr Nisha Khanna is a PhD in Psychology from NIMHANS, a certified EQ coach & motivational speaker. She is a member of Indian Psychiatric Society (IPS) India, Indian Association of Family Therapy (IAFT) India & Headington Institute’s CARD Directory California.
Ms Aliya Singh is an experienced counselling psychologist who has worked as a counsellor at Ambrosian Wellbeing, iCALL - Psychosocial helpline, Mount Litera School international, Vitality Living College, and Arpan. She uses a unique mix of talk therapy and somatic work and is trained in healing modalities such as CBT, Narrative Therapy, EFT, Matrix Reimprinting, Breakthrough Coaching with Neuro Linguistic Programming and Hypnosis, PSYCH-K, The Journey, Emotion Freedom Techniques and Mindfulness for Educators.
How to Play Safe Online
Entertainment
You should treat poker as a source of entertainment, not as a source of income.
Withdrawal
You should make frequent withdrawals from your account when you win.
Chasing Losses
You should not try to compensate for your losses by playing higher stakes.
Stakes
You should set deposit limits to make sure you don’t deposit more than you can spare to neglect.
Poker Break
You should avoid playing when you’re feeling low, depressed, tired or impulsive.
Bankroll Management
Look out for your bankroll:
One of the most important things to consider is that you don’t sit in the games that are higher than your bankroll. Generally, the aim should be to have at least 100+ buy-ins for the stakes you play, however, this also depends on the structure and the format of the game. For example, if you play tournaments with a large field or games that are quick-structured such as turbos, then you need to have a larger bankroll.
Move down in stakes when necessary:
If you are down on your bankroll, try to move down in stakes because this will help you build your bankroll once again and in a steady manner. Although it’s natural to hesitate in doing so, it does help you in the long run.
Don’t chase losses and avoid playing while tilted:
If you feel that you’re tilted and negative mindset is getting a hold of you, then try to be away from the felts as soon as you can. Take a break because your bankroll is way more important than your need to keep playing. You should never try to chase your losses.
Study your game:
A smart way to get better at your game is to review your hands and analyse your strategy. You can view your game history under the ‘History’ tab in your dashboard once you login on the PokerBaazi website. You should do this regularly to keep evolving your game.
Responsible Gaming FAQs
We mainly have four Responsible Gaming features in the system:
- Setting Deposit limit:
Deposit Limit editing is a Responsible Gaming feature introduced by team PokerBaazi which allows you to modify the default deposit limits assigned to your account. Until the completion of your KYC, your lifetime deposit limit is capped at ₹75,000. -
Setting Cash Table Limit:
Cash Table Limit is a Responsible Gaming feature that lets you set your maximum stake preference for any cash table. You can play games at your selected maximum stakes, but not at stakes above them. -
Setting Pineapple OFC Poker Table Limit:
Pineapple OFC Poker Limit is a Responsible Gaming feature that lets you set your maximum stake preference for any Pineapple OFC poker table. You can play games at your selected maximum stakes, but not at stakes above them. -
Poker Break:
Poker Break is a Responsible Gaming feature introduced by team PokerBaazi which allows you to self-exclude yourself from playing on all PokerBaazi platforms (web, pc, android, and iOS) for a duration of your choice. During this period, you will be unable to access your account, and if the chosen duration is forever, your account will be permanently deactivated.
Please follow the below mentioned steps in order to decrease/increase your deposit limit:
- Log into your PokerBaazi account from pokerbaazi.com or PokerBaazi application.
- Click on “My Dashboard” in the browser and for the PokerBaazi application, click on “More” option at the bottom right corner of the app.
- Click on “Responsible gaming” option in the browser.
-
Click on “Deposit limit” tab Here you will see below mentioned options:
- Deposit Limit Per Transaction.
- Deposit Limit Per Day.
- Deposit Limit Per Week.
- Deposit Limit Per Month.
- Number of Transactions Per Day.
- Number of Transactions Per Week.
- Number of Transactions Per Month.
- Check on the terms and conditions checkbox after reading it and then click on save to decrease your limits.
Note: You can also increase your limits following the above steps. However, “Increase” option will be available once the cooling period of 7 days gets over. Approval to increasing the limit will depend on your patterns of gameplay, deposits and stake levels. Deposit limit can be increased upto 10 LAC of your current daily deposit limit. Weekly and monthly limits will have capping amounts in proportion to daily deposit limits.
Once the request is submitted, you will be updated in the next 3 working hours. However, approval to increase the limit will depend on your patterns of gameplay, deposits and stake levels.
Please note, approval to increasing the limit depends on your profile, patterns of gameplay, deposits and stake levels. Once you submit a responsible gaming request to increase your deposit limit, our experts analyse your profile, your patterns of gameplay, deposits and stake levels. They may also call you, if required and basis the outcome of their analysis, they reserve the right to take final call on your request.
Please follow the below mentioned steps to put your account for under Poker Break:
- Log into your PokerBaazi account from www.pokerbaazi.com or PokerBaazi application.
- Click on “My Dashboard” in the browser and for the PokerBaazi application, click on More option at the bottom right corner of the app.
- Go to the “Responsible Gaming” section and click “Poker Break” and check “Self Exclusion”.
- Select the duration you want to set and check on the terms and conditions checkbox after reading it and then click on “Get OTP & Self Exclude”
- Submit OTP & “Click” on OK
Note: If you opt for “Forever” PokerBreak, then your account will never be reactivated.
In order to deactivate your account, please send an email from your registered email address with a subject line: “Request to deactivate account” at playerrelations@pokerBaazi.com along with duration and reason or chat with us.
Alternatively, you can opt for Poker Break also by following the below steps:
- Login to www.pokerbaazi.com or login from desktop silent or phone application.
- Click on “More” at the bottom right corner of the page.
- Click on ‘Responsible Gaming’ on the following page.
- Click on ‘Self Exclusion’
- Once you check you will be able to view ‘Duration’ it will be from 1 week to forever or you can also customize it as well.
- Once you select the time duration you have to check on “I have read PokerBaazi’s Terms and Conditions of Responsible Gaming and confirm my self-exclusion” and then click on “Get OTP & Self Exclude”
- Submit OTP & “Click” on OK
Please follow the below mentioned steps in order to decrease/ increase your Cash table/Pineapple OFC poker table stake limit:
- Log into your PokerBaazi account from www.pokerbaazi.com or PokerBaazi application.
- Click on “My Dashboard” in the browser and for the PokerBaazi application, click on “More” option.
- Click on the “Cash Table limits” or “Pineapple OFC poker limits” option on the browser.
- Select the stakes you want to set the limit and check on the terms and conditions checkbox after reading it and then click on “Decrease Limits or Increase Limit”.
Note: “Increase” option will be available once the cooling period of 14 days gets over.
Reason 1: You should not be in the cooling period. Cooling period is the duration where a customer does not get an option to increase their limits. However, limits can be decreased at any point of time. At PokerBaazi.com, we have a cooling period of 7 days for Deposit Limit & 14 days for Cash Table limit from the date when the limits were last modified.
Reason 2: Your KYC should be submitted.
Reason 3: Deposit limits can be increased upto 10 LAC of your current daily deposit limit. Weekly and monthly limits will have capping amounts in proportion to daily deposit limits.
Reason 4: If there is an Internet Fluctuation while increasing the limit.
Reason 5: We also recommend you to clear cache and cookies from the browser and cache from the application and then re-login.
Note: In case all the above points are checked and ensured and if the still issue persists, we request you to share the screenshot/video. We will immediately get it checked with our technical team.
Cooling period is the duration where a customer does not get an option to increase their limits. However, limits can be decreased at any point of time. At PokerBaazi.com, we have a cooling period of 7 days for Daily Deposit limit & 14 days for Cash Table limit from the date when the limits were last modified.
