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Responsible Gaming

PokerBaazi is here to help you play your cards right,
on and off the felts.

Overview
Deposit Limits
Table Limit
Poker Break
Baazi Care
Things to Consider

What drives us?

Poker is a game loved worldwide, and with good reason. It’s thrilling, it’s fun, and it’s rewarding. But like every good thing, it needs to be practised in moderation and with the right checks in place.

At PokerBaazi, we want you to have a wholesome gaming experience. This includes alleviating any potential negative effects that excessive gaming might cause. We constantly work with user data to monitor patterns of gameplay, deposits and stake levels, and try to personally reach out any time we spot a concern or anomaly. While we continue building towards a data and AI-led system that works to intuitively and seamlessly create optimal gaming conditions for you, we also incorporate features that give you tools for self-regulation such as limit-setting and self-exclusion and provide any assistance you might need while navigating the world of poker.

Here’s how you can use these tools to play the way that will bring you the most amount of benefit. Please make sure to also go through the Terms & Conditions of Responsible Gaming along with this page.

Accessing Responsible Gaming

All you need to do is log in to your PokerBaazi account, and the tools to regulate the way you play will be at your disposal. Follow these instructions to access features and play responsibly.

Website:

Log inArrowAccountArrowResponsible Gaming

Desktop User:

Log inArrowDashboardArrowResponsible Gaming

Mobile App:

Log inArrowMenuArrowResponsible Gaming

Responsible Gaming FAQs

Q. What all Responsible Gaming features do you have?
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We mainly have 4 Responsible Gaming features in the system:

  • Setting Deposit limit:
    Deposit Limit editing is a Responsible Gaming feature introduced by team PokerBaazi which allows you to modify the default deposit limits assigned to your account. Until the completion of your KYC, your lifetime deposit limit is capped at 125000.
  • Setting Cash Table Limit:
    Cash Table Limit is a Responsible Gaming feature that lets you set your maximum stake preference for any cash table. You can play games at your selected maximum stakes, but not at stakes above them.
  • Setting OFP Poker Table Limit:
    OFP Poker Limit is a Responsible Gaming feature that lets you set your maximum stake preference for any OFP poker table. You can play games at your selected maximum stakes, but not at stakes above them.
  • Poker Break:
    Poker Break is a Responsible Gaming feature introduced by team PokerBaazi which allows you to self-exclude yourself from playing on all PokerBaazi platforms (web, pc, android, and iOS) for a duration of your choice. During this period, you will be unable to access real money transactions or game play.
Q. How can I decrease/increase my deposit limits?
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Please follow the below mentioned steps in order to decrease/increase your deposit limit:>

  1. From Home, go to More (Click on "☰" icon at the bottom right corner of the app).
  2. Click on “Responsible Gaming” and go to "Deposit Limits".
  3. Click on edit button or slider given below if you want to increase or decrease your limit.
  4. Once you made changes in the limit on either of the 2 options, click on “proceed” and click on “confirm Via OTP”.
  5. Enter the OTP and then click on “Submit”

Note: “Increase” option will be available once the cooling period of 7 days gets over. Approval to increasing the limit will depend on your patterns of gameplay, deposits and stake levels. Deposit limit can be increased up to 10 LAC of your current daily deposit limit. Weekly and monthly limits will have capping amounts in proportion to daily deposit limits.

Q. I have submitted a responsible gaming request to increase my deposit limit. When will this be done?
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Once the request is submitted, you will be updated in the next 3 working hours. However, approval to increase the limit will depend on your patterns of gameplay, deposits and stakelevels.

Q. I submitted a responsible gaming request to increase my deposit limit. However, this got rejected. Why?
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Please note, approval to increasing the limit depends on your profile, patterns of gameplay, deposits and stake levels. Once you submit a responsible gaming request to increase your deposit limit, our experts analyse your profile, your patterns of gameplay, deposits and stake levels. They may also call you, if required and basis the outcome of their analysis, they reserve the right to take final call on your request.

Q. How do I put my PokerBaazi account for a break?
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Please follow the below mentioned steps in order to put your account on break:

  1. From Home, go to More ((☰) icon at the bottom right corner of the app).
  2. Click on “Responsible Gaming” and then go to "Poker Break".
  3. Select the "Duration" from the dropdown. At the bottom of the screen, you will see the available options. Select your preferred duration.
  4. Click on "Get OTP & Self Exclude” and then click on Submit OTP.
  5. Enter the OTP and click on “Submit”
Q. I want to deactivate my PokerBaazi account. How do I do that?
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We are sorry to hear that you want to deactivate your account. However, we recommend you to apply Poker Break by following these steps:

  1. Click on “More” available at the bottom-right corner of the app and then click on "Responsible Gaming".
  2. Click on "Self Exclusion" and select your preferred duration.
  3. Once you select the duration, click on "GET OTP & Self Exclude". Once you complete the OTP verification, Poker Break will be activated. You won’t be able to play or deposit, but withdrawals will remain open.

Note: Once the time duration gets over, your account will be reactivated and you will be able to access your account.

If you still wish to deactivate your account permanently, please email us at playerrelations@pokerbaazi.com with a message "Account Deactivation".

Q. How Can I decrease/increase my Cash table/OFP poker table stake limit?
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Please follow the below mentioned steps in order to decrease/ increase your Cash table/OFP poker table stake limit:

  1. Log into your PokerBaazi account from www.pokerbaazi.com or PokerBaazi application.
  2. Click on “My Dashboard” in the browser and for the PokerBaazi application, click on “More” option.
  3. Click on the “Cash Table limits” or “OFP poker limits” option on the browser.
  4. Select the stakes you want to set the limit and check on the terms and conditions checkbox after reading it and then click on “Decrease Limits or Increase Limit”.

Note: “Increase” option will be available once the cooling period of 14 days gets over.

Q. I want to increase my deposit/ Cash table/ OFP poker table limits. But I am unable to do it. Why?
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If you're unable to increase/decrease your deposit limit or cash table limits, it could be due to any of the following reasons:
You are in a cooling period. Cooling period is the duration where a player does not get an option to increase their limits. However, limits can be decreased at any point of time. At PokerBaazi, we have a cooling period of 7 days for deposit limits and up to 30 days (depending on your gaming pattern) for cash table limits from the date when the limits were last modified.

  1. Your KYC is incomplete.
  2. You have reached your capping limit. Capping limit for your PokerBaazi account depends on your gameplay and transaction's behaviour and pattern. Weekly and monthly limits will have capping amounts in proportion to daily deposit limits.
  3. Internet fluctuation while increasing the limit.

Note: If any of the above-mentioned points are not applicable for you, please share the screenshot/video at playerrelations@pokerbaazi.com and we will immediately get it checked with our technical team.

Q. What is the cooling period?
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The cooling period is the duration where a customer does not get an option to increase their limits after they have already increased it. However, limits can be decreased at any point in time. At PokerBaazi, we have a cooling period of 7 days for deposit limits and up to 30 days (depending on your gaming pattern) for cash table limits from the date when the limits were last modified.

Q. I had requested to deactivate my PokerBaazi account by mistaken. How can I reactivate it?
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In case you have opted for a Poker Break for a specified duration, your account will be reactivated automatically once your Poker Break is over. Or, if your account has been deactivated permanently then your account will remain deactivated. You may write to us atplayerrelations@pokerbaazi.com for further assistance on this or chat with us.

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